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Rated 3 out of 5 stars

last year I visited Hifisoundclub.com, and my experience was a bit of a mixed bag. On the positive side, their customer service team was responsive and helpful. However, I couldn’t shake off the feeli... See more

Rated 5 out of 5 stars

It's been a while since I raised a concern for some technical issues. I was glad to get to experience a quick response from the live chat agent and issues had been resolved immediately. Thank you for... See more

Rated 5 out of 5 stars

I was helped by your colleague Mila. And found him to be extremely polite and helpful. He very quickly recognised my issue and rectified it immediately. I am more than happy with the service I receive... See more

Rated 5 out of 5 stars

After a long battle with the organization. A manager by the name of Alero has been in contact with me to resolve the issue at hand. Thanks a lot Alero for being the best on resolving my issue with the... See more

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4.1

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A group of scammers

A group of scammers they deduct money from your account with any permission I try to contact customer service which forced my to give positive reviews and rate with 5 stars to refund me but they didn’t do that
I discovered that many people have same issue
Worst customer service ever

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

They will not return any funds even you write positive reviews after they forced you to do that
They deduct money from your card without your permission

4 October 2025
Unprompted review
Rated 2 out of 5 stars

I received fast and efficient customer…

I received fast and efficient customer service, but it was inconsistent. At one point, they told me they would give me a refund, but now they're telling me they can't. They told me they were going to cancel my account as a request, and today I received an unjustified charge because I had requested cancellation a few days earlier.

I accidentally signed up for your service by requesting a gift from a link, and I haven't even used your service or even know what it's used for.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

This club consists of scammers

This club consists of scammers. I just placed an order at Bol.com and got an offer from (it looked like Bol.com) for slippers. Later it turned out to be an expensive subscription to a certain service that I had no use for. I had to block my credit card and it cost me 9.99 and 7.50 for a new credit card. They are scammers, don't fall for it.
This is the text
Als een van onze gewaardeerde klanten bieden we je de kans om een paar hoogwaardige Adidas sneakers voor een symbolische prijs aan te schaffen!
Exclusief aanbod alleen voor jou:
€89,99€9,99-89%
Premium Adidas sneakers incl. gratis express verzending
    DEAL NU VEILIGSTELLEN    

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I would like to express my sincere appreciation for Ms. Anne’s outstanding service. After the issue with my refund, she consistently kept me updated and made sure I was informed every step of the way. Her professionalism, prompt responses, and genuine concern made a big difference.
Thank you so much, Ms. Anne, and to your entire team, for the excellent support. Keep up the great work!

26 June 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

Emily reached out and her persistence to ensure my issue was handled was impressive.
I appreciate her efforts and good service.
Given a 4* review and will update to a 5* once all is solved.
Thank you Emily for your amazing service and continuous communication.

15 May 2025
Unprompted review

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