Hifigo Reviews 369

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team in addressing inquiries and resolving issues. Many people appreciate the competitive pricing and the wide selection of products available, often finding items at the lowest prices online. The delivery service is consistently described as fast and reliable, with many customers receiving their orders quickly and in perfect condition, even for international shipments. Reviewers also commend the careful packaging, ensuring products arrive undamaged. However, some customers reported issues with delayed shipping and unexpected tariff fees, and a few were dissatisfied with the quality of certain products, specifically mentioning cables that did not meet expectations.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of hi-fi gear,... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the fast shipping times, with... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the smooth ordering process, competitive... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and low prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more

Rated 5 out of 5 stars

I already made several purchases at Hifigo and every time I had excellent experience and found the lowest price in the whole internet. They have all the best Asian hifi brands, everything on stock and... See more

Rated 5 out of 5 stars

Sent my iem out for repair. While the whole process took about a month (understandably so), the customer support representative kept me updated all the way through. They are active, respond fast, are... See more

Rated 5 out of 5 stars

I received the Kefine Klean IEM as a gift from my friend who ordered it from HiFiGo webiste, and I never thought I’d have such a wonderful experience! The delivery was super fast. It arrived within... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Hi-Fi Shop, Hasselfree shipping to the EU

My first experience with HiFiGO was very pleasing. The shop stand out well with a big offer portfolio of ChiFi products and accessories. Most of them are on stock and are very well described in their web shop (...sometimes more info can be found here than on the loveless translated web site of the original manufacturer).
The shipping process to the EU (DE) was a pleasure, the shipping can be monitored by the used forwarding company portal page easily and there was no need to pay afterwards taxes, duties or handling fees to the local parcel service (DHL). I can recommend buying from that shop as a EU citizen.
I'm curious to see more interisting products and unknown brands here in future.

4 June 2022
Unprompted review
Rated 5 out of 5 stars

An Excellent Hi-Fi Store

My first purchase with them turned out quite good. They shipped out my portable DAC the next day and it took about 2 weeks to arrive via their free shipping option. It arrived safely and was what I ordered. They have a wide selection of audio goodies, prices are reasonable & are about as low as you’ll find them elsewhere.

They also have rewards system which is nice.

Overall, an excellent store for purchasing Hi-Fi or ‘Chi-Fi’ audio gear. Nothing to complain about with my experience.

3 June 2022
Unprompted review
Rated 5 out of 5 stars

HiFi.Go is probably the best website if…

HiFi.Go is probably the best website if you are looking to buy an Hi-Fi audio product.

-Customer support is quick to respond to any questions.
-Prices are usually lower than other competitors.
-Shipments are fast and the products are carefully packed to avoid any possible damages during shipping.
-Wide range of brands and products.
-This is a bonus one: If you are into Hi-Fi as an hobby they provide some good rewards so you can have a discount for your future purchases.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

dac vmv 1 s

Purchased dac vmv 1 s and great product, really satisfied. Hifigo excellent store recommended. Hope more purchases soon.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

It is a great seller

It is a great seller, excellent communication, fast shipping and tax and duty free fo EU, which is really really good, im very satisfied with them, for chi-fi they are nr.1 for me..

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Great store

Express duty free shipping, great selection of HiFi products, excellent customer support.
My issue with faulty IEM was solved quick and with great care.

Recommended

28 April 2022
Unprompted review
Rated 5 out of 5 stars

I bought in ear monitors from HIFIGO &…

I bought in ear monitors from HIFIGO & it was one of the most transparent & pleasant purchases I have ever made. Great customer service and the IEM's (Dunu SA6) are outstanding. I have found my go to store in HIFIGO. Thanks Sam.

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended. Professional Customer Service.

I have placed 4 orders over the last four years with Hifigo and have had positive experiences with every purchase.

Tax and import duty are pre-paid which provides peace of mind when purchasing from abroad. Products are priced competitively. Customer Service is excellent with a personal touch.

Highly recommended and will continue to purchase from HiFiGo in the future.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience and highly recommended

Fantastic experience. Customer support was incredible, and the team supported with answering questions, ptoviding ourchasing advice and assistance with my order.

Shipping was good and arrived on time.

Will definitely shop here again. Highly recommended.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

Great product range with fast shipping

Great product range, competitive prices with fast shipping to the UK and the tax already included. So far, all my purchases are of great quality and will definitely buy more soon in this shop. Also, the loyalty/points system is a plus which I now I buying here for my personal audio needs.

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Great range of products

Great range of products, and prices are competitive. Easily found what I wanted. Customer service was excellent when I needed them.

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service starting from…

Excellent service starting from available brands, pricing and shipping to customer questions. Shipping to Germany was effortless. Highly recommended for Hi-Fi products!

9 January 2022
Unprompted review

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