So a while ago I realised that a video I had paid for last year with Hidols had been deleted ie from their server) which was very disappointing. However, after my earlier review was read by Hidols the... See more
Company replied
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See what reviewers are saying
Mr Motivator Video was on the Mark, he knows his stuff. An Excellent Video greatly appreciated by the 'Singing for the Brain' volunteers who received this. They have forwarded the video to the local... See more
I used hidols around a year ago and both the product and service were excellent. This time however, and despite giving over two week's notice, they weren't able to arrange my requested video and only... See more
Company replied
I got a couple of videos for a virtual stag do, Ewen McIntosh and Mr Motivator, and they are both brilliant! Site is easy to use, videos arrived in a couple of days and Hidols were super helpful and r... See more
Company replied
Company details
Written by the company
The UK's leading video message shout-out site for fans and celebrities
Contact info
246 tredegar road, e32gp, London, United Kingdom
- hello@hidols.com
- hidols.com
4.2
Great
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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So a while ago I realised that a video…
So a while ago I realised that a video I had paid for last year with Hidols had been deleted ie from their server) which was very disappointing. However, after my earlier review was read by Hidols they (Paul to be specific) has been brilliant and has now been able to retrieve the ‘deleted’ video which I have already watched a few times today…great effort and service from Paul at Hidols and top marks from me..thank you!
15 August 2022
Unprompted review
Reply from Hidols
Andy, thanks so much for your cooperation, it's been a delight to deal with you and we are so glad we could resolve this for you. I'm sorry again around the complications from the administrator that closed the company down and glad we could right this.
Fraudulent
I ordered a video still no reply or communication fraudulent company took the money and nothing!!
15 October 2021
Unprompted review
Reply from Hidols
Hi Steph, I am so sorry to hear of this experience. An administrator was brought in to close the business down and ensure new video requests were not accepted and any refunds processed. As one of the original founders I had left the business several months before this had happened. None the less, reading this review I was not at all happy with the outcome for you. We can assure you any wrongs will be righted in this situation. As you can see we had a very strong record with customers, clearly there were some errors in the final month or two of the business closing down. The administrator and remaining team assure me all refunds were repaid and have sent details. Can you please contact hidolshelp@gmail.com and we can pick this up. I've also tried to reach you through Trustpilot and will do so again. Many thanks in advance.
Bad. Fraudulent company!
Bad. Purchased a video with Mr Motivator for £40 from Hidols on the 5th September 2021. Chased it on the 15th September via email but haven’t heard anything since. I contacted Mr Motivator on Twitter last week and he says he hasn’t worked with Hidols for over a year. Fraudulent company taking money!!!
11 October 2021
Unprompted review
Reply from Hidols
Sarah, I am so sorry to hear of this experience. An administrator was brought in to close the business down and ensure new video requests were not accepted and any refunds processed. As one of the original founders I had left the business several months before this had happened. None the less, reading this review I was not at all happy with the outcome for you, I can assure you that no fraud occurred but I wasn't to get to the bottom of if there had been an administrative error. We will ensure that any wrongs are righted. As you can see we had a very strong record with customers, clearly there were some errors in the final month or two of the business closing down. The administrator and remaining team assure me all refunds were repaid and have sent details. As you can also see from a review here in April 2021, Mr Motivator had been successfully completing videos with us. The outcome for you was clearly not good enough and for that I apologise. Can you please contact hidolshelp@gmail.com and we can pick this up. I've also tried to reach you through Trustpilot and will do so again. Many thanks in advance.
Previously good, now awful
I used hidols around a year ago and both the product and service were excellent. This time however, and despite giving over two week's notice, they weren't able to arrange my requested video and only let me know when I chased them. They then promised me a refund which I'm still waiting for and haven't responded to my last two emails. There are other operators offering this service, so I'd recommend you use someone else
2 September 2021
Unprompted review
Reply from Hidols
Chris, I am so sorry to hear of this experience. An administrator was brought in to close the business down and ensure new video requests were not accepted and any refunds processed. As one of the original founders I had left the business several months before this had happened. None the less, reading this review I was not at all happy with the outcome for you. As you can see we had a very strong record with customers, clearly there were some errors in the final month or two of the business closing down. We will ensure any wrongs are righted. The administrator and remaining team assure me all refunds were repaid and have sent details. Can you please contact hidolshelp@gmail.com and we can pick this up. I've also tried to reach you through Trustpilot and will do so again. Many thanks in advance.
Brilliant Mr Motivator
Brilliant Mr Motivator birthday video. Recipient will be super chuffed. Thank you!!!!
7 April 2021
Unprompted review
Fantastic video from Mr Motivator
Mr Motivator recorded a birthday message for my friend which was very well received.
It was a real surprise to my friend. And lots of personal touches / jokes in the video too.
Would recommend to anyone.
22 March 2021
Unprompted review
Brilliant birthday message from John…
Brilliant birthday message from John Virgo. What a class act, really good and very funny. Delivered next day. 5 stars!
3 March 2021
Unprompted review
Mr Motivator video for our friend was…
Mr Motivator video for our friend was amazing! Included everything we requested and was greatly received from our friend on his birthday!
3 February 2021
Unprompted review
Great video from Clinton Baptiste
Brilliant, I had filled the form out wrong originally but the guys were able to organise the video I wanted. Really funny and light hearted way to tell my closest friends they’ll be groomsmen at my wedding.
26 January 2021
Unprompted review
Classic roast for my friend on his…
Classic roast for my friend on his birthday thanks hidols
23 January 2021
Unprompted review
Fantastic surprise for my mother who is…
Fantastic surprise for my mother who is living on her own during this difficult period of lockdown here in UK. Mr Motivator's message was just "fantastic," and really gave her a boost! Full of enthusiasm and energy! Thank you Mr Motivator! Brilliant!
17 January 2021
Unprompted review
Thank you so much to Pete Bennett for…
Thank you so much to Pete Bennett for making a perfect requested birthday wish and christmas. Have a great christmas and happy new year.
25 December 2020
Unprompted review
Thank you Clinton Baptiste
Thank you Clinton Baptiste (not forgetting Taruwak) for a brilliant, personal, bespoke message. Halarious! Just what we wanted. Very quick turnaround of 1 day. So impressed. Thanks so much!
19 December 2020
Unprompted review
Requested 2 weeks ago and still no video
Video is amazing!! Thank you
3 December 2020
Unprompted review
Mr Motivator Video was on the Mark
Mr Motivator Video was on the Mark, he knows his stuff.
An Excellent Video greatly appreciated by the 'Singing for the Brain' volunteers who received this. They have forwarded the video to the local manager of the Alzheimer's Society who I think has contacted Head Office about this. You may be contacted as they may put a write up in their National Magazine. Hope that is OK.
25 November 2020
Unprompted review
Brilliant video from the brilliant Mr Motivator
Thank you to Hidols and Mr Motivator for the brilliant video. A really smooth process and a superb video – more than I could have hoped for. It was completely personal and bespoke - Mr M had clearly read the short message I sent with the order. It’ll make a brilliant present and well worth every penny. Highly recommended. Thank you again.
24 November 2020
Unprompted review
Great and unique gift for those who…
Great and unique gift for those who really appreciate the personal touch. My grandfather was delighted with his video. Many thanks!
21 November 2020
Unprompted review
Value for money
Really pleased with my personalised video.
Would highly recommend. So many stars to choose from
21 November 2020
Unprompted review
Really cheered up my friend!
20 November 2020
Unprompted review
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