HHI Sofa Ltd Reviews 

63
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great communications. Brilliant and speedy delivery.Very professional,respectful and locked the gate after dropping them off by the patio doors..Fantastic service. The sofas were already assemble... See more

Rated 1 out of 5 stars

If I could give no stars then that would be too many. Please go elsewhere for your sofas. This company will take your money then lie to you about courier company being incompetent then lie to you abou... See more

Rated 5 out of 5 stars

My sofa arrived promptly on the date that was arranged, The delivery guys put it in my garage for me as I was getting a new carpet fitted in my lounge, I'm over the moon with the sofa it looks so styl... See more

Rated 1 out of 5 stars

Brought sofa from these people was delivered no problem.. As for the sofa looked nothing like the photos and the sofa cushions are sowed all wrong and the cushion covers are all loose fillin... See more

Company details

  1. Sofa Store

Written by the company

We recognize that a first rate sofa is on the heart of the house. A location to sit down and loosen up after a difficult day, an area to chuckle with buddies and an area to cuddle up. Which is why we’re so proud that our sofas are in the houses of thousands and thousands of glad customers.


Contact info

3.0

Average

TrustScore 3 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(63)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam company

If I could give no stars then that would be too many. Please go elsewhere for your sofas. This company will take your money then lie to you about courier company being incompetent then lie to you about sending your furniture then ignore you. Beware!!! This company should be shut down now before ripping off anyone else.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

This company should not be allowed to…

This company should not be allowed to continue selling furniture, I bought a 2+3 seater sofa set the colour was nothing like the picture showed they sent chrome legs instead of wooden and refused to change them the workmanship is absolutely appalling and it smells horrible, they should be closed down.

13 June 2022
Unprompted review
Rated 1 out of 5 stars

This company is absolutely awful.

This company is absolutely awful, they sent a corner sofa which is nothing like the sofa on their website. The back cushions are all bulky and take up most of the seating area. The corner seating cushion also hangs over the edge of the sofa so it does not fit together correctly, The colour also is nothing like the one on the website They would not accept a return of the sofa even after I offered to pay return postage and would not even change the cushions When delivered the drivers quickly rushed off giving no time to open the sofa packaging to see it. Avoid this company at all costs.

1 June 2022
Unprompted review
Rated 5 out of 5 stars

THE BEST SOFA WE BOUGHT

Bought an L shape Corner grey fabric sofa from HHI Sofa for my sister and she was over the the moon when she seen it no trouble putting it together the delivery was very quick and the delivery man was very helpful.

24 May 2022
Unprompted review
HHI Sofa Ltd logo

Reply from HHI Sofa Ltd

THANK YOU VERY MUCH FOR YOUR valuable COMMENTS

Rated 1 out of 5 stars

Joke

Joke ! Waiting for my sofa for 2 days sat in now being ignored ! Beware of these absolutely disgusting service

15 May 2022
Unprompted review
Rated 5 out of 5 stars

Really good service & fast delivery

Really good service & fast delivery! The customer service gentleman was really friendly & also the delivery driver was chatty and friendly.
Fabulous sofa too & great quality.

16 February 2022
Unprompted review
HHI Sofa Ltd logo

Reply from HHI Sofa Ltd

Thank you so much

Rated 1 out of 5 stars

Wowcher HHI scam?

Bought a corner sofa from this company on December 10th via wowcher. Have had no communication at all, not even a confirmation email regarding my payment of nearly £900. I have emailed them twice with no response and clearly no answer from the company mobile number. I wish I researched this a bit better before paying but reasonably assumed that since via wowcher then all is legitimate. I have created a paypal dispute and wowcher have been pretty hopeless too but apparently they have contacted hhi who were supposed to get in touch. No surprise that hasn't happened.. Seems more like a 'one man band' 'off the back of a lorry' job this but even that being the case the service is non existent. Hoping that PayPal provides protection otherwise this is a scam and I will be taking this all the way with wowcher. Really poor avoid avoid avoid!!

3 January 2022
Unprompted review
HHI Sofa Ltd logo

Reply from HHI Sofa Ltd

I totally disagree with your review. this review is for wowcher company. It have nothing to do with hhisofa

Rated 1 out of 5 stars

NOTHING BUT SCAMMERS

DO NOT ORDER FROM THESE MONEY GRABBINH THIEVES. I’ve been waiting for my sofas since the beginning of December, now 1st of January 2022 and I’m still waiting. All they have said is “9-10 days”. Tell me why they don’t answer the phone ever. The number they provide on their website is someone’s mobile number which has iMessage.... very unprofessional and obviously all just one BIG SCAM.

1 January 2022
Unprompted review
Rated 3 out of 5 stars

My sofa finally came today

My sofa finally came today, delivery did take much longer than expected and I think communication should be better, anyone who trys to ring you need to be ringing on WhatsApp, otherwise really happy with my sofa was a bit tricky putting the legs on as there were no holes so had to improvise, but the quality of the sofa is beautiful

14 December 2021
Unprompted review
Rated 1 out of 5 stars

#Scam Company#

#Scam Company#

Took my order and payment then rang with a delivery date.

No delivery came. Not answering calls not answering emails..... now Paypal trying to get the money back!! Disgusting company.DONT USE THEM. SHOULD BE CLOSED DOWN.

10 December 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look