The product is genuine but communication and delivery service could've been better when I tried to communicate they don't respond even after waiting a full day, please improve your sales service
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I had bought hgworld ps4 controller for my console and its is defective and didnt pair with my console and always show orange breathing light but not charging or even pairing with console and it i... See more
Company replied
Good genuine product but the disc cover is damaged
I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disa... See more
Company details
Written by the company
Happy Gaming World is is an online store and virtual supermarket dedicated in trading new and pre-owned gaming consoles online, covering all current consoles (PS4, PS3, Xbox One, Xbox 360, PS2 and Nintendo Switch) at price never before for sure with best unbeatable price and quality guaranteed in India. HGWORLD offer you the free local pickup points available at 27 cities. HGWORLD will offer you unique experience that you can check product before paying and pay only after Receiving, Checking and Verifying the product to meet your satisfaction. Beware of scammers who ask innocent buyers to pay first because customer satisfaction is our top most priority. “Your Trust is our Success” HAPPY GAMING. THANK YOU!
Contact info
D1, Bhawani Mata Mandir Road, Beside Hanuman Mandir, 440035, Nagpur, India
- 8793789089
- support@hgworld.in
- hgworld.in
2.7
Poor
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Product sometimes working sometimes not
I, Shaik Siraz, would complaint against HG Gaming World regarding a defective product and unsatisfactory customer service.
On 14 February, I purchased a PS4 Slim from HG Gaming World for ₹21,700, which also included an additional one-year warranty. However, upon receiving the product, I found that it was not working properly from the very first day.
After multiple complaints and continuous follow-ups with their customer care, they arranged a pickup for the product. However, I was asked to personally visit the courier service to return the defective item, which caused further inconvenience.
Later, the company assured me that a replacement would be provided. Unfortunately, instead of resolving the issue, they sent back the same defective product. The console still does not function properly and works only intermittently.
Despite reporting the issue on the very first day of delivery, the company has refused to provide a refund and has failed to resolve the issue satisfactorily. It has now been over a month, and I have neither received a proper replacement nor a refund.
This clearly amounts to unfair trade practices and deficiency in service.
I kindly request you to:
1. Direct the company to provide a full refund of ₹21,700 immediately
19 March 2026
Unprompted review
Reply from Happy Gaming World
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand that receiving a product that does not function properly and facing delays in resolution is not acceptable, and we take your concern very seriously.
Regarding your case:
You reported the issue from the initial stage itself, which is already noted in our system
A pickup was arranged so that our technical team could properly inspect the console
In such cases, the product goes through detailed testing and verification before any further action is taken
If you have received the same unit back and are still facing intermittent issues, this is something we need to recheck on priority, as our intention is always to provide a properly working product under warranty support.
We would also like to clarify that:
Refund or replacement decisions are based on technical verification and service policy
We do not deny genuine cases, but we ensure the issue is properly validated before proceeding
Your concern is now being treated as high priority.
👉 We request you to please share your Order ID and current issue video, so that our senior team can personally review and resolve this without further delay.
We are committed to closing this matter properly and fairly.
– Team HGWorld
Stay away from them
The company’s customer service is severely inadequate. They fail to respond promptly, deliver defective products, and consistently breach their promises.
On February 15th, I purchased a PlayStation 3 from them for 20,000. Upon receipt, the console failed to power on, and the hard drive was also faulty. I engaged in a lengthy dispute with the company to claim the warranty. They had assured me that they would dispatch the defective console as soon as they received it. However, it has been over a month since then, and I have received no communication from them. I attempted to contact them today, but one of their representatives stated that they would “get back to me.” It has been a day since then, and I have not received any response.
I strongly advise against purchasing any products from this company.
17 March 2026
Unprompted review
Reply from Happy Gaming World
Hi Veer,
We understand your frustration and would like to clarify the complete situation so that all facts are clearly visible.
Regarding the issue you reported
You informed us that the PS3 received was not powering on and the hard drive had issues. As per our warranty process, we immediately proceeded with support and arranged the pickup of your product for inspection and resolution.
Pickup and resolution
Your product was successfully picked up from your side and received at our service center. After proper checking and resolving the issue, the unit has already been fixed and dispatched back to you.
Shipping confirmation
Your product has been shipped with the following details:
• Tracking ID: D1012017802
You can track the shipment for live updates. Initial delays in tracking updates can sometimes happen depending on courier movement.
About communication delay
We agree that there may have been some delay in communication during this process, especially due to service handling and coordination. However, your case was actively being processed and not ignored at any stage.
Our intention & support
HGWorld has been serving customers for many years with gaming consoles, repairs, upgrades, and warranty support across India. In cases like this, our priority is always to repair/replace and resolve, which has been done in your case.
If you are still facing any issue after receiving the product, please contact us directly and we will assist you on priority.
— Team HGWorld 🎮
❌❌Please don't buy anything from hg…
❌❌Please don't buy anything from hg world guys. I bought a PS3 thinking it was not repaired but when I got the PS3 console it was used like hell... I mean the condition of the console was really bad, it had dents everywhere (not scratches dents) and also it was repaired because the seal was not intact. It was so bad that it couldn't even run games smoothly for 5mins. Games were crashing every 5mins bro. And when I told this to the customer care they offered me replacement but same story with the other console too. One guy on customer care number was good with the talks but the other one who packed the console and shipp to different places was rude as hell man. He spoke rubbish to me on phone and when I told them to take your PS3 and give my money back ( it was for 15k for a ps3 with games btw ) he said "you have to sell it to us because you purchase it from us" then I said what the hell bro it was only 10 days or so when purchased the console and now he was saying sell it back to them. And this is the best part..he offered me 10k for the console not 15k. I was like what the hell is going on bro why are these guys scamming me. Honestly I didn't deserve that..I purchased that console and it was not good I replaced it with different PS3 console but it was still not good because it was repaired again and had dents all over it.. all this was happened in 10 or 15 days time..so I convinced them to give my 15k back but they didn't gave my money back and I had to sell it back to them for 10k. I lost 5k in 10-15 days just to say it was repaired. That what happened with me. ❌ DON'T BUY ANYTHING FROM hg world THEY ARE BUNCH OF SCAMMERS GUYS. DON'T BUY ANYTHING!!!
5 April 2025
Unprompted review
Reply from Happy Gaming World
Hi Tsewang,
We understand your frustration and would like to clarify the complete situation transparently so that all facts are clearly visible.
Regarding product condition (PS3)
The PS3 category we deal in is refurbished/pre-owned, which is already clearly mentioned on our website at the time of purchase. In such products, minor signs of use can be present, as they are not brand-new units. However, all units are checked to ensure proper functionality before dispatch.
About your replacement claim
You mentioned that we replaced your console. This itself confirms that we provided service under warranty and did not ignore your issue. Whenever you reported a problem, we processed it and provided a replacement accordingly.
Purchase timeline clarification
As per our records, your purchase was made during 2023–2024, and at that time also, we provided you with proper support and service whenever required.
Communication & follow-up
To further understand your concern, we have made multiple attempts to contact you, but we did not receive proper responses from your side. We also have call records available for the same. This makes it difficult to identify any current unresolved issue from your end.
If there is still any genuine product-related issue, we request you to please connect with us — we are fully ready to resolve it under our warranty policy.
Refund & policy clarification
Our policies clearly mention that:
• Refund is applicable in case of genuine issues such as wrong product or major defect
• In your case, we already provided replacement support, which is the standard resolution under warranty
Also, once a product is purchased and used, and if the customer later does not wish to keep it, it is handled through our buyback/resale policy, not a full refund.
Our support commitment
We have always tried to provide timely responses and proper support whenever you raised a concern. Our goal is always to resolve issues, not to leave customers unsupported.
We are not a scam operation — HGWorld has been working in this industry for years, with real customers, real services, and a physical presence.
Even now, if you believe there is any genuine issue, please contact us directly — we will make sure it is properly resolved.
— Team HGWorld 🎮
It was really good product I didn't…
It was really good product I didn't expect this
7 March 2026
Unprompted review
Fourth Review: Still Waiting for My Refund – Broken Product, No Responses, Over a Month of Delays and No Resolution
!!! ALERT SCAM AND FRAUD. DO NOT BUY
This is my fourth review regarding Order ID 166170 (30 Jan 2026) and the issue is still not resolved. I received a broken and poor-condition PSP console, which I reported immediately with proof. Since then, the entire process has been nothing but delays, unanswered calls, slow or no responses, and repeated follow-ups from my side.
After multiple reviews and public replies from the company promising support and priority handling, the reality has been very different. The refund was acknowledged on 22 Feb 2026 and I was told it would be processed within 24 working hours, but even after all this time the refund has still not been initiated.
I have continued chasing updates, but there is no clear communication, no transaction details, and no real action. The responses, when they come, only seem to delay the matter further instead of resolving it.
It has now been well over a month since placing the order, and I am still trying to recover my own money. This experience has been extremely frustrating, time-consuming, and unnecessary.
BUYERS BE CAREFUL: Public replies may look responsible, but my experience shows that the actual support and follow-through are very poor. Be prepared for long delays, stress, and endless follow-ups if something goes wrong.
30 January 2026
Unprompted review
Reply from Happy Gaming World
Dear Vivek
We understand that this situation has been frustrating for you, and we would like to respond clearly so that all facts are properly visible.
Regarding the product condition you reported
You informed us that the PSP received with Order #166170 (30 Jan 2026) was in poor condition. As soon as this was reported, we accepted the concern and arranged an immediate pickup from your side. The unit was successfully collected and received at our end for inspection.
Inspection and stock situation
After receiving the unit, we checked it at our end. During this time, fresh stock of the same PSP model was not available, which is why we could not send a replacement immediately. This stock situation and delay were communicated to you during calls and updates.
About communication and follow-ups
Whenever you contacted us, your calls were attended and updates were shared. Even when there were delays, we informed you about the expected timeline and status instead of ignoring the matter. Our intention was always to resolve the issue properly rather than leave it pending.
Refund process clarification
You were informed that the refund would be processed through Razorpay, which is the payment gateway used for transactions.
Refunds through Razorpay normally take 4–5 working days to reflect, which can be verified publicly as well.
Your refund has already been processed and completed, and we also tried contacting you multiple times to confirm whether the refund amount had been successfully received.
Replacement option that was offered
After new stock arrived, we also informed you that better-condition PSP units are now available. If you were interested, we were ready to share photos of the new stock before dispatch so that you could verify the condition yourself.
Pickup and handling of your case
The pickup of your parcel was arranged immediately after your complaint, and once the parcel reached us you were updated about its receipt and status. Updates were provided throughout the process rather than leaving the case unattended.
Our intention to resolve the matter positively
Even after the refund, we informed you that if you still wish to purchase again, we are willing to:
Provide a special discount on your next order
We have already sent a small complimentary gift from our side due to the inconvenience caused, as a gesture of goodwill
About our company and credibility
HGWorld (Happy Gaming World) has been operating in the gaming industry for many years with a physical office and verified operations.
We have a physical office and operational address
Thousands of gaming products are shipped regularly across India
We provide services including gaming consoles, accessories, repairs, upgrades, and gaming support
We handle thousands of orders and customer queries every month
We do not run fake operations. Our goal has always been to resolve genuine issues according to policy and maintain transparency with customers.
We truly regret that this experience caused inconvenience to you. Your refund has already been completed, and if you would like to discuss anything further, our team will still be happy to assist.
— Team HGWorld
I had recently bought a 1 tb hard disk…
Dear team, I was told on two occasions that you will be sending a fresh hdd with the preferred games and I am to send the earlier one back through the same courier. In effect, this was supposed to be a drop off and pickup. Not sure why you are insisting that I send the hard disk and then you will load the games. I will not be doing this as there is a deficiency in the service from your end and I had already paid in full for something which I did not get. I am open to the earlier arrangement suggested by your team and will return the hdd once I have the correct one in its place. Trust this arrangement is okay with you as I have already wasted a substantial time with this.
1 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Customer,
Thank you for bringing this to our notice and for sharing your concern clearly. We truly understand that when communication delays happen, it can create frustration, and we sincerely apologize for the inconvenience caused.
At times, due to a sudden spike in order volume, responses may take slightly longer than expected, but that is never our intention to ignore any customer communication. Your feedback is important and helps us improve our service process.
Regarding your Order #166447 (1TB Hard Disk ordered on 01 Feb):
• Your pickup has already been arranged for verification.
• Once the device reaches us, our team will load all the games exactly as per the list you shared.
• After completing the loading and testing process, the hard disk will be shipped back to you properly.
Our goal is always to ensure that customers receive the product exactly as promised and enjoy a smooth gaming experience.
We appreciate your patience and cooperation while we complete this process. If you need any further clarification, please feel free to reach out with your Order ID, and our team will assist you.
Thank you for your support.
– Team HGWorld
VERY BAD LATE RESPONSE TIME AND 1 WEEK LATE!!!!!!
very pathetic experience not delievring my new ps5 slim even after 1 week 1 WEEK!!!!! IT IS BEEN SOO MANY DAYS LATE RESPONSE AND NO DELIEVRY OF MY CONSOLE NOT SATIFIED NOT EVEN SHIPPED ORDER ID 169620 FROM 20 FEB AND NOW IT IS 29 FEB NOOO DELIEVRY !!!!!!!
20 February 2026
Unprompted review
Reply from Happy Gaming World
Hi Akansha
We understand your frustration and would like to clarify the situation.
Your PS5 Slim order (#169620) was successfully processed and delivered. The delay occurred due to a combination of dispatch queue and courier handling timelines during that period.
• The order was placed around 20 Feb, and the weekend (Saturday–Sunday) fell in between, which affected dispatch timing.
• During high-demand periods we process thousands of shipments, so sometimes dispatch can take a few extra days.
• Once dispatched, courier timelines are handled by the delivery partner, which is an external service and not fully under our direct control.
We still regret the inconvenience caused by the delay. Our intention is always to ensure customers receive their products safely and with proper support.
If you need any further assistance, please feel free to contact us.
— Team HGWorld
Stay Away -Scratched “Open Box” Product & Zero Customer Support
EDIT: Since you could 'not verify' order no. is 164648. I am sure you can verify now. Anyway, Received a mail from your team offering partial refund. You also stopped replying on that. TERRIBLE.
I bought a Meta Quest 3S (open box) from Edgyworld because it was slightly cheaper and offered COD. They claimed it was “brand new – just open box.” It wasn’t.
The first unit arrived with heavily scratched lenses and no lens cover. Clearly not brand new. Thankfully, I had an unboxing video as proof.
Getting support was a nightmare. Emails went unanswered, WhatsApp replies were automated, and calls were rarely picked up. After over a week of chasing them, they agreed to a return — only for the pickup to be mysteriously cancelled (they falsely claimed I cancelled it). After more delays, it was finally collected.
Two months later, I received a replacement. It also had scratched lenses and a shabby box. Again, not brand new.
They held my full payment for two months, gave almost no real support, and even tried to imply I caused the damage.
The small amount saved was absolutely not worth the stress, delays, and poor service. I would strongly advise against buying from this company.
14 January 2026
Unprompted review
Reply from Happy Gaming World
Hi V Prah,
We take such feedback seriously and would like to clarify a few important points for transparency.
Order Verification
After checking our records, we could not find any order details under the name “V Prah.” Because of this, we are unable to verify the case mentioned in the review. If the purchase was made from us, please share the Order ID or invoice details, so we can properly check the history and assist.
About Open Box Products
Open Box products are clearly categorized. These items may have an opened box due to inspection or logistics, but they are checked before dispatch. If any physical issue is reported with proper proof such as an unboxing video, our process is to arrange inspection and provide a solution as per policy (repair / replacement / return).
Support & Communication
We handle a large number of customer queries every day. While response delays can sometimes occur due to high message volume, no verified order is intentionally ignored. Once correct order details are provided, the case is handled through our support system.
Courier Pickup & Return Process
Pickups are arranged through courier partners. Sometimes courier systems may reschedule or cancel pickups automatically, which can create confusion for customers. In such cases, we escalate the matter once the order details are verified.
Replacement / Product Condition
Whenever a product is returned to us, it is inspected again before sending any replacement. However, without a verified Order ID, we cannot confirm the exact sequence of events described in the review.
About HGWorld
HGWorld has been operating in the gaming industry for many years with:
• A physical office and operational presence
• Thousands of orders shipped across India
• Products including gaming consoles, accessories, upgrades, and services
• Continuous efforts to resolve genuine customer issues
We do not run fraudulent operations and always aim to resolve verified cases responsibly.
If you have genuinely purchased from us, please share your Order ID and contact details, and we will investigate the matter properly.
— Team HGWorld
Bad experience
Bad seller. I ordered a PSN gift card. On the site it results "completed" and I received an email notification that the order was shipped and complete, but I didn't receive any code.
Chat support is very evasive.
22 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Antony,
We understand how confusing this must have felt, especially when the order status showed “completed” but you couldn’t locate the code.
• From our side, the PSN gift card has already been processed and delivered.
• Sometimes the code may go to the registered email (including spam/junk folder) or WhatsApp message thread.
Kindly please re-check:
• Your email inbox + spam folder
• Your WhatsApp messages
If you are still unable to find the code, please share your Order ID and registered details with us. We will re-verify immediately and resend the code on priority.
There is no intention to avoid or delay — we will ensure proper resolution.
— Team HGWorld
🎮 Life Long Support
Have not received the product after six days of placing the order even after paying for priority shipping.
I ordered a product on the afternoon of 18th of January and opted and paid for rush shipping. The product was supposed to be delivered in Noida from Nagpur. Technically Noida is a Tier 1 city and courier companies deliver products online within 2 days from anywhere in India. My order was shipped on 19th and deliver on the website was showing on 20th. Today is 23rd and product is to be seen nowhere. I mean what's the point of opting and then paying for faster shipping. Also their products are listed on Flipkart/Amazon but I chose to place the order directly on their site simply cause I think about supporting the business and not to marketplaces like Amazon and Flipkart. Remember I am writing this review after six days of placing the order that I still have to receive the product and it better turn out to be okey but in todays day and age time is money and peeps at Happy Gaming World should realise the value of my time just like I think about supporting small businesses with my money. Not saying that they are crooks or anything else but they should get their act together and understand the same. I am irritated cause I took out the console after almost 2 years and I had the weekend free and planned for gaming but the whole things got spoiled. I did call the store sometime back on the number provided and the lady on the other side said she will get back to me but its been more than 4 hours and still no callback.
23 February 2026
Unprompted review
Never shipped, not ready to cancel & refund
I placed an order with them, they never shipped anything for 3 days, and then they blocked my number from which I was calling for enquiries! BLOCKED MY NUMBER!
When I called to cancel from other number they kept asking for more time, and made it very difficult to cancel the order.
They're yet to cancel my order and refund me.
11 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Anubhav,
We understand how upsetting this situation must have felt, especially when communication appeared delayed. Let us clarify this properly.
• Your order has already been cancelled from our side.
• The refund has been successfully processed.
• We do not block customer numbers — sometimes repeated calls during peak hours may not connect due to line congestion, which can create confusion.
If the refund is not yet visible in your account, please note that banks and payment gateways can take a few working days to reflect the amount.
If you would like, please share:
• Your order ID (for reconfirmation)
• The payment method used
We will re-check and provide the exact refund reference details.
There was no intention to delay or make cancellation difficult. If the experience felt that way, we sincerely regret it.
— Team HGWorld
🎮 Life Long Support
Rush Shipping Charged, Order Never Delivered
I’m extremely disappointed with this experience.
Before placing my order for Horizon Forbidden West (Order #167719), I confirmed the product’s availability with their team on WhatsApp. Only after they assured me it was in stock did I place the order and even paid extra for rush shipping because I was excited to play the game quickly.
After taking the payment, I was informed that the product was actually out of stock and that a refund would be initiated. This raises a very simple question: if the item was not available, why was the order accepted and why was I told it was in stock in the first place?
It has now been five days of constant follow-ups through calls, emails, and messages, and I still have no official confirmation of the refund. Every time I call, I’m told the refund will be processed, but there is no written confirmation, no timeline, and now they have stopped responding.
What should have been an exciting purchase has turned into a frustrating experience. Instead of enjoying a new game, I’ve been stuck chasing my own money.
The lack of communication and clarity is very concerning, and I am still waiting for a proper refund confirmation.
6 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Aryan,
We understand how disappointing this must have felt, especially after paying for rush shipping with the expectation of quick delivery. Let us clarify the current status clearly.
• Order #167719 was identified as out of stock after internal stock reconciliation.
• The order was cancelled from our side to prevent further delay.
• The full refund has already been processed.
• Any rush shipping amount paid has also been reversed accordingly.
If the amount is not yet visible in your account, please note that banks/payment gateways may take a few working days to reflect the refund after it is initiated.
There was no intention to mislead you. Occasionally, live stock updates and manual confirmations may not sync instantly, and we sincerely regret the inconvenience caused in your case.
If you would like the exact refund reference or transaction details, please share your preferred contact and we will provide confirmation immediately.
We regret that what should have been an exciting purchase turned into a frustrating experience.
— Team HGWorld
🎮 Life Long Support
Happy game world is soo worst service I… delivery
Happy game world is so worst service I have a see do not buy anything with happy game world delivery soo late customer support is not good talk do not buy anything you are money is waste
10 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Ajay,
We’re sorry that your experience felt disappointing. We understand how frustrating delayed delivery and slow communication can be.
• Delivery timelines sometimes get affected due to courier movement or logistics delays.
• This does not mean your order is ignored — it is processed and tracked internally.
• Support response time can occasionally slow down during peak volume, but we do not avoid customers intentionally.
If you’re still facing any unresolved issue, please share your Order ID or registered contact details, and we will check your case on priority and update you properly.
We don’t want any customer to feel their money is wasted — our goal is always resolution and proper support.
— Team HGWorld
🎮 Life Long Support
I ordered an open-box (new) Logitech…
I ordered an open-box (new) Logitech G29 Driving Force Racing wheel and received it in new condition. The product quality is excellent; however, the delivery was slow. Improving shipping and delivery speed would enhance the overall experience.
4 February 2026
Unprompted review
I purchased a ps giftcard
I purchased a ps giftcard and what should've been recieved immediately, I still haven't recieved it two days later. the contact service is horrendous the WhatsApp text messages doesn't work as they don't respond back. Emailing them doesn't give you any responses. I've called them multiple times and it keeps saying they're busy. And now I can't even call them I think they blocked me. I've also contacted other numbers related to HGworld and they haven't responded either. I need the ordered delivered immediately or refund back to me
4 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Yazeed ji,
We sincerely apologise for the inconvenience and the communication gap you experienced. Please allow us to clarify this clearly and positively.
• Gift Card Status
Your PS gift card is already in process, and you will receive the redeem code today itself on your registered WhatsApp number.
• Reason for Delay
PS gift cards go through manual verification to prevent misuse and duplicate transactions. Because of this verification step, delivery can sometimes take longer than instant delivery.
• About WhatsApp / Call Issues
There was no intention to block you. At times, due to high incoming queries, calls and WhatsApp responses can get delayed, but genuine orders are always completed.
• Current Update
There is no issue pending from our side. Your order is confirmed and being completed today.
We request you to please check your WhatsApp shortly. If you need any further assistance after receiving the code, our team will be available to help.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
My Order #167062 I purchased indian …
My Order #167062 I purchased indian PSN gift card worth ₹1000 on Feb 4th still not delivered no response from mail or whatsapp worst service
4 February 2026
Unprompted review
Reply from Happy Gaming World
Dear SdSathish ji,
We’re sorry for the delay and understand your frustration. Please allow us to clarify and update you clearly.
• Order Status (Order #167062)
Your Indian PSN gift card order is confirmed, and the redeem code is scheduled to be delivered today on your registered WhatsApp / email.
• Reason for Delay
PSN gift cards require manual verification and processing to avoid misuse or duplicate delivery. This verification caused the delay, but your order is already in the final stage.
• About WhatsApp / Email Response
Due to high request volume, response time was impacted. However, your order has not been ignored, and action is already taken.
• Current Status
There is no issue pending from your side. Please check your WhatsApp/email today for the code.
We appreciate your patience and assure you that your order will be completed today.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Hgworld support on controllers
I had bought hgworld ps4 controller for my console and its is defective and didnt pair with my console and always show orange breathing light but not charging or even pairing with console and it is defective from out of the box and i tried to contact them then they dont pick up phone they mention they have best after sales service on there website but they dont have good service
UPDATE: HGworld contacted me and ready to arrange a replacement even though my item was not in warrenty and i appreciate this so much because it can help me a lot if my problem was not already resolved and i solved this problem by pressing the reset button in a small hole near L2 by using small thing like toothpick when controller was turned off.but on your own risk because the product can be hit or miss and not everyone will have experience like me and the product diliver to the other buyer may be perfect or may have some issue but mine issue got solved . Also thanks to HGworld team for connecting to me and offering help.
4 February 2026
Unprompted review
Reply from Happy Gaming World
Dear Vihaan ji,
Thank you for sharing your feedback. We understand how frustrating it can be to face an issue right after purchase.
We would like to clarify that our support team has already connected with you, and as discussed, the controller pairing issue has been resolved successfully. The orange breathing light issue was addressed through proper guidance, and the controller is now working as expected.
Regarding after-sales support, we sincerely apologise if there was any delay in call connectivity. At peak times, responses can take a little longer, but we never deny support, and every genuine issue is taken to resolution.
We truly appreciate your patience and thank you for giving us the opportunity to assist you. Your feedback helps us improve, and we remain committed to providing reliable products and continuous support.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Don’t trap here and don’t buy
Don’t trap here, I have purchased Nintendo switch 4 months back. After that due to technical glitch send it for repair on 23rd November 2025 and received on 3rd Feb 2026 (after several follow up). More than 2 months for repair is tooo much. Now console controller is not connecting properly. Waste of money and time.
4 February 2026
Unprompted review
They are the leading fraudsters in the…
They are the leading fraudsters in the market. They will sell you wukong US version then they will force you to create us account. Never buy from these fraudsters!
25 January 2026
Unprompted review
Reply from Happy Gaming World
Dear Valued Customer,
We understand your concern and would like to clarify only the points related to the Wukong PS5 disc, as mentioned in your review.
• About the US-Region Disc
Yes, the Black Myth: Wukong PS5 disc provided is a US-region import. This is because Indian stock is currently unavailable, and to fulfill gamer demand, we source 100% original discs from USA / Singapore / Canada. This is clearly mentioned in our product listing.
• About PS5 Disc Compatibility
✔ PS5 game discs are region-free, which means the game disc works perfectly on Indian PS5 consoles.
The base game installs and runs without any issue — this confirms the disc is original and genuine.
• Why a US PSN Account Was Suggested
The suggestion to create a US PlayStation account is only for redeeming the Deluxe/DLC voucher code, not for playing the base game.
This is Sony PlayStation’s global policy for digital vouchers and is not controlled by the seller.
• About Tax Charged
All taxes charged are as per Indian GST rules on imported, legitimate products. The disc being imported does not mean it is illegal or misrepresented.
• Important Clarification
There is no issue with the CD itself.
The confusion arises only with the Deluxe Edition DLC voucher, which has a simple, Sony-approved solution (redeeming once on the matching region account).
We are always available to guide customers step-by-step and ensure they enjoy their game smoothly. There is no fraud, no fake product, and no hidden condition involved.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
I bought a ps3 1tb variant I'm very…
I bought a ps3 1tb variant I'm very happy with there service firstly I received my ps with some games like fifa, silent hill were not working and then I raised customer service call immediately and they helped me, even they told that you can send us the playstation anytime and we will fix your issues. Right now I got my ps fixed and it is working well. So glad that I bought from here
23 January 2026
Unprompted review
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