Hezecar Reviews 23

Reply from Hezecar

Oct 11, 2025

Dear Customer:

Hello. We have received your feedback regarding the [Double-Sided Invisible Push-Up Bra]. Please allow us to first express our sincerest apologies for the series of unacceptable errors that occurred during this shopping experience.

We fully understand your anger and frustration. After internal review, we have confirmed that you experienced the following:

Shipping Error: We mistakenly shipped your order of a 3XL/G cup bra with a D cup.

Customer Service Error: Our customer service team provided you with inaccurate and contradictory sizing information, which seriously misled you and wasted your time. We are deeply ashamed of this.

Unreasonable Return Policy: We previously told you that you would have to pay for your own shipping to return an item that we had mistakenly shipped. This was completely false and unreasonable.

To correct our error, we are immediately offering you the following solutions:

Full Refund: We have processed a full refund for your order. The refund will be credited back to your account within 1-7 business days.

No Returns: You do not need to return the incorrect D-cup bra. Please keep, forward, or dispose of it as a token of our apologies for the inconvenience we've caused you.

Internal Correction: We've submitted your case as a core case and submitted it to our customer service, warehouse, and product teams for a thorough review. We are focusing on revising our customer service training and warehouse shipping processes to prevent this incident from happening again.

The issue of "false advertising on the website" you mentioned is of paramount importance to us. We cannot tolerate discrepancies between product descriptions and actual sizes. We are thoroughly reviewing all product information to ensure it is absolutely accurate.

Thank you again for taking the time to point out this issue; it gives us a valuable opportunity to correct and improve. If you have any further questions, please feel free to reply to this email.

Sincerely apologize.

Reply from Hezecar

Mar 19, 2025

I thought something happened, but it turns out you are a pet he keeps, and you can help your master call

Reply from Hezecar

Nov 1, 2024

Our details page explains in detail why there is a handling fee for order cancellation. This is the platform's rule. I really can't explain too much to a fool like you.

Reply from Hezecar

Aug 15, 2024

Dear customer,

Thank you very much for sharing this pleasant shopping experience. Your situation is regrettable and we are deeply sorry.

As a customer-centric company, we will never hesitate to provide relief at a critical moment. The company did the right thing by not pursuing responsibility and sending you new shoes for free to provide you with timely assistance.

It is completely understandable to pay a small shipping fee. From your caring attitude, we can also see that our service direction is correct. Caring for every customer, no matter how big or small, and handling things with the utmost sincerity is our service concept.

Your praise for our customer service reflects a professional attitude. It also prompts us to return the trust of customers with a more thoughtful attitude in the future.

Please continue to point out our shortcomings and welcome to visit us next time. We will uphold the principle of customer first and provide everyone with a better shopping experience.

Thank you again for your evaluation, which means a lot to us!

Reply from Hezecar

Aug 15, 2024

Dear customer,

Thank you for your good comments! In terms of product quality, we are customer-centric. After receiving your message, we quickly sent you a new template, which shows that we value customer rights.

The little doll gift sent to you adds laughter to your inconvenience, and the meticulous service reflects our service concept of respecting customers.

It not only guarantees your use needs, but also brings you surprising feedback. This is the original intention of our design service. Your good comments give us the greatest encouragement!

We are also very happy that you will trust us next time. This trust is the driving force for our continuous progress. We will maintain a sincere attitude and provide the same experience for more customers.

At the same time, please feel free to give us suggestions. Any suggestions will be of great benefit to us. We continue to look forward to your visit. Thank you for your support!

Reply from Hezecar

Aug 14, 2024

Dear customer,

Thank you for sharing this pleasant shopping experience. We are happy to provide you with a smooth refund process.

For you who are shopping online for the first time, it is normal to worry about being cheated. But we uphold a fair and reliable policy and can return or exchange goods for any reason, which is especially important for building the confidence of new users.

You appreciate our quick and full refund, which is one of our top priorities: to provide the most convenient and friendly service experience for every customer.

Your trust and good reviews are our greatest motivation. We will take this experience as a valuable lesson and continue to optimize the details of the process so that more people can experience the fun of online shopping.

At the same time, please give more valuable suggestions. We will respond to various user needs with the most sincere attitude and work together to improve this platform.

Thank you for choosing us for your first purchase, and we will do our best to ensure that you will get the same good service next time you shop. Please continue to support and monitor our growth!

Reply from Hezecar

Aug 13, 2024

Dear customer, (this is a staff member who is preparing to resign and retaliate against our company)

Thank you very much for sharing this shopping experience, we are deeply sorry for this. As a regular website, we will never sell items that we have never stocked, nor should we charge you all the shipping costs.

You raised reasonable questions and expected explanations but did not get a response, which undoubtedly caused you a lot of inconvenience and violated our promise that every customer should enjoy thoughtful service.

At the same time, the staff used rude words to comment on your nationality, which seriously damaged our image. We will conduct a comprehensive investigation of this incident and impose corresponding penalties.

Regardless of the outcome, please understand that your feelings are reasonable. At the same time, thank you for sharing your valuable experience, which is a valuable lesson for us.

If there are any shortcomings in the previous refund processing, please let us know and we will make further solutions. At the same time, we sincerely apologize for not providing an ideal shopping experience. This will help us grow better.

Please continue to supervise us. We will serve every customer with the utmost sincerity. Thank you again for your support and understanding.

Reply from Hezecar

May 27, 2024

Dear customer, thank you for your positive review of our products.

The men's cashmere sweatshirt you mentioned is designed with high quality, comfort and practicality in mind. I'm glad that you found that the product not only looks cool, but also brings you a satisfactory experience in daily use and maintenance.

Continuing to be recognized by my father also shows that our persistence in genuine materials and meticulous craftsmanship has been affirmed. This is a great encouragement to us.

Your praise not only helps us improve our products, but also guides more potential customers to realize the advantages of our products. In the future, we will adhere to the same design concept and present more surprises to old customers and new friends.

Thank you very much for supporting us with your actions. If you have any further comments or needs, please feel free to tell us and we will provide the best service to grow with you. Thanks again!

Reply from Hezecar

May 27, 2024

Dear customer, thank you for your positive review!

We are committed to the design and production of each pair of shoes with high quality, affordability and comfort as our standards. So glad you found our leather sandals and found their divine fit and comfort.

The choice of material is also one of our focuses in making footwear products. You are sure of the quality of the premium leather we use, and that means validation to us.

Your concise and direct evaluation exactly explains the perfect use experience we want to bring to our customers. Thank you for helping us review the product design direction with practical actions.

We will continue to innovate and only provide more customers with high-quality and practical shoe options. If you come again next time, please make any suggestions and work together to improve product performance. Thanks again for the support!

Reply from Hezecar

May 27, 2024

Dear customer, thank you very much for sharing your positive comments about our products.

We know that hand-held electric tools really improve work efficiency in actual construction. I'm glad that you found our combination of electric grinder and universal bracket and realized the convenience they bring during actual use: not only is the operation flexible and energy-saving, but also the fixed support allows the work to be completed more smoothly and quickly.

This is also one of our original intentions in designing products: putting practicality first and actually solving customer pain points. Your feedback after real use not only allows us to have a deeper understanding of the advantages and disadvantages of the product, but also encourages us to implement a design concept that comprehensively considers customer needs throughout.

We will continue to optimize product details and provide more humane services to users from all walks of life. Also thank you for your support and supervision. If you have any suggestions for the future, please feel free to let me know.

Reply from Hezecar

May 22, 2024

Hei, hva skjedde?

Reply from Hezecar

Oct 11, 2025

Hello,

Oh my god, your message is so infuriating—not at you, but at how our company handled your issue. I've already reported your situation and thought it would be properly resolved, but to my surprise, they haven't contacted you at all! This is truly terrible, and I completely understand why you're telling people not to buy from us.

Please give me one more chance to correct this mistake. Send me your order number, and I promise you, this time I'll hold this matter to a dog's throat until I get a satisfactory answer.

Thank you so much for sharing this situation with me. It's a real wake-up call for me and the company.

I'll be waiting for your news.

Reply from Hezecar

May 6, 2024

Dear customer, thank you for pointing out the problem with this store. We are deeply sorry for the great inconvenience this has caused you.

According to the information you provided, the product does not match the description, and there are problems with the refund process, which has caused great trouble to customers. This completely loses the experience of online shopping.

We understand your anger. After communicating with Paypal, we will refund your 50 euro fee in full within 3 working days without any additional expenses.

At the same time, we will immediately end our cooperation with this merchant. And we will strengthen later product review and after-sales service to avoid similar problems from happening again.

If you have any further comments or suggestions, please feel free to tell us. Our highest principle is to provide each customer with a decent shopping experience. We have learned a lot this time, and we sincerely apologize for the inconvenience. Thank you for your supervision.

Reply from Hezecar

Apr 7, 2024

Dear customer, thank you for your feedback on the quality of our products. We apologize for the inconvenience.

We will examine the circumstances of this matter carefully. If there are indeed quality problems or misleading, we will take corresponding measures, and if it causes major losses or impacts to you, we will also provide you with due compensation.

Regarding refunds, we will re-evaluate relevant policies to ensure a fair and reasonable return and exchange experience for customers. The information you've provided so far has been relatively brief. It is recommended that you provide more product pictures or detailed information so that we can better locate the problem and handle it.

At the same time, we will also strengthen product control and advertising to prevent similar incidents from happening again. If there are any situations that I need you to point out in the future, please give me your opinion. We will be customer-centered and do our best to improve ourselves and provide you with satisfactory services.

Please understand that there may be a certain delay in this process, but we will handle it for you responsibly. Please keep your contact information and we will contact you in the near future to provide you with overdue services. Thank you again for your attentive performance and supervision, it helped us a lot.

Reply from Hezecar

Jan 5, 2024

Dear Customer,

Thank you very much for your positive review of our shopping experience. A wide range of product categories and a satisfying shopping experience are what we have been pursuing.

We know that every consumer has different aesthetic pursuits and taste orientations. Only by creating a diverse platform that includes various styles can we truly meet the needs of different people.

Your recognition of our rich classification system shows that our transformation path is correct. We will continue this concept and constantly update more new and interesting products to give customers a wider choice.

At the same time, please feel free to convey any deficiencies, which are of great significance to our improvement. I hope you can experience a more complete and high-quality shopping environment next time you visit. We will definitely provide you with the best shopping experience!

Thank you again for your support, we will do our best to become your trusted shopping partner.

Reply from Hezecar

Jan 3, 2024

Dear long-term customer,

Sincerely thank you for your many visits and your full trust in us! Every purchase and review you make means a lot to us.

As a merchant, our biggest pursuit is to bring the best shopping experience to every customer through continuous improvement. We are very happy to see that you are satisfied with your investment many times. This also fully affirms our efforts in products and services.

You becoming our loyal customer represents your trust and support for us. We have always been based on customer satisfaction and needs, and will continue to optimize every link based on the principle of "customer first".

In the future, our service team will be on hand whenever you need help. We also sincerely hope that you can point out the shortcomings in our work so that we can provide more thoughtful services to more users.

Thanks again! We will do our best to create a better shopping experience for you and other customers. We also look forward to growing with you!