Heze Furniture Reviews 

150
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... See more

Rated 5 out of 5 stars

Excellent service from start to finish, done 2 kitchens for the customers which I purchased from HAZE 3d plans and design at no extra cost just a nice touch! Definitely will do more business with HE... See more

Rated 5 out of 5 stars

Customer service of this company is second to none. Asia/Joana was super helpful when I ordered the wrong size bed. Nothing is too much trouble as staff is solution oriented no matter the issue. I wan... See more

Rated 5 out of 5 stars

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... See more

Company replied

Company details

  1. Furniture Store

Written by the company

High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(150)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Table and Great Service

I ordered an extending coffee table from Heze and I’m very happy with it. Before ordering I spoke to Michael and I got all the info needed. Would definitely be ordering from here again. Top service.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

They are doing absolutely nothing

They are doing absolutely nothing, as a company all staffs don’t have any connection each, one of them saying that it will be delivered today another one saying that we dont know where is your delivery, it’s a complete joke.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great table great company

No complaints at all! The table we ordered converts from a 2 to 4 seater to upto 8! Perfect for our living area to host.

Took a little while to be delivered, but the customer service responded quickly and clearly, with an amazing delivery driver!

Will check Heze for our furniture needs in future! Thanks again

1 November 2024
Rated 5 out of 5 stars

Design, supply & delivery of kitchen

I received outstanding service from Edyta in selecting and designing the layout of a handleless Heze kitchen, to suit a tight budget for a rental renovation. She understood my needs and was very helpful and attentive throughout the whole process and delivery of the kitchen.

When I brought forward the delivery date, Edyta somehow managed to prioritise my requirement and this enabled me to install the kitchen units earlier. Photo shows the installed kitchen and design view.

Thank you Edyta for your excellent customer service.

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Be aware…Kerbside Delivery

Waited up for delivery after night shift after being given delivery date via email. Didn't arrive. Called company to be told wouldn't be for another 3 days. Wasn't told that it would be kerbside delivery for very large item.
Driver was helpful and did what he could but was on his own.
Product is great so far.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional company

I ordered a black red white cabinet and within less than 2 weeks it was already with me. I got a phone call the day before to inform me of the delivery and on the day of the delivery I was able to track the driver. The delivery man was very positive. The package arrived safe and the whole cabinet is just so beautiful, an addition to what we already had from GENT collection. I would order from Heze again because they are very professional.

8 October 2024
Rated 5 out of 5 stars

Karol deserves the highest rating for…

Karol deserves the highest rating for delivering my corner sofa. The entire process went flawlessly – from arriving on time, to professionally bringing in the furniture, and carefully setting it up in the designated spot. Karol was polite, helpful, and paid attention to every detail. I’m very satisfied with his work and would highly recommend his services!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Grate service sofa Belluno

Grate service, friendly professional delivery on time,I am not the type of person to write reviews but this company deserves a positive word or two !
Excellent product- corner sofa Belluno
Highly recommended
Thank you Heze

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great

Got a text with delivery time an hour before, delivery was on time and driver driver was friendly and efficient, thanks

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great company, furniture arrived on time and quicky. Delivery team kept us inform deliveries time. Polite and professional Delivery crew. Good quality furniture. Will use them again

22 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look