MISTR Reviews 341

Great customer support, informative and helpful

Mistr is committed to the sexual health and safety of the LGBTQ+ community, primarily, but you don't have to be part of our family to get protection; if you're sexually active, you need to protect yourself and your partner(s). We're all part of the human race, and not everyone who identifies as heterosexual is exclusively so, and you never know who your partner(s) are really sleeping with. Contact Mistr, today, just to be safe

The experience ended up giving me whatever I expected. The only thing that kept the review from being 5 stars is that the initial web meeting with the doctor was missed and had to be rescheduled.

I’ve been with Mistr for about 5 years now and the journey I’ve been on has been quite a ride. The tl;dr of it all is in the beginning it was great; awesome communication through the portal, email, and text. The service started falling off about a year ago (2024/25) and now they’re absolutely horrid to deal with.

Because I am trans (FtM), I have to be on Truvada and not Descovy. This last telehealth visit I confirmed with the doctor that I would be prescribed Truvada because of a paperwork issue that’s happened twice in the past with them sending the wrong prescription. The doctor assured me that I would be getting the correct medication. I then confirmed again while filling out paperwork through the portal that I would be taking Truvada, and again told I would be getting it. I come to find out now that they’re sending the wrong prescription to the pharmacy and now I have to go through a whole bunch more waiting for them to get their act together because of their own mistake. I have less than a weeks worth of meds left now and will be off them for however long they take to sort this issue out.

They also used to be way more proactive when having to fill out documents and set up appointments for renewing information, now you better have your own calendar reminders for things or you won’t get your meds in time.

I appreciate very much what they do for the community and especially with their insurance program assistance, but these consistent mistakes are making me look into other services. I don’t know what happened in the last year or two to make all this incredibly difficult, but it needs to go back before the whole of the community stops using their services.

Test vials come with the labels pre-attached making it impossible to write information on them. My first drugs were mailed to me with no issue. However, the second time Mistr contacted me saying my insurance wouldn’t cover their pharmacy and asked me to provide them with a different pharmacy so I did. I kept checking the pharmacy app to see when my medication was available and saw that they’ve been trying to contact the prescribing doctor. They suggested I contact the prescribing doctor. So I have sent I don’t know how many messages to Mistr asking them to resolve this issue. It is still unresolved. I have been without the medication for over two weeks now. Needless to say, I’m getting very frustrated. I’m going to seek another provider.

MISTR has been a literal life-saver for me! I did not have the insurance or ability to get PReP and MISTR made it a seamless process. The at home testing is certainly convenient, the regular dr visit call is non-judgement and the dr is easy to take with. Finally the access to PReP is the most incredible aspect. I didn’t even know where to “start” on my own.

heymistr.com makes getting PrEP simple, discreet, and stress-free. With at-home testing, free delivery, and an easy online process, it’s a trusted service that’s changing preventive care for the better.

I have nothing but good to say about MISTR. It’s always been so easy to deal with them. I get all my deliveries on time. The answer any questions I have. It’s just a really good service in my estimation.

Super easy experience and removes so much of the guess work. Easy to follow steps and added simplicity of at home test and everything arrives in the mail as expected. Just wish other companies would be able to replicate for similar processes and deliver it d products

My meds are always on time and test results are quick. I’ve been happy with them since day 1, Thank You Mistr!

They have always kept me up to date and informed about my meds, and when I needed my labs to be completed.. I have always gotten my meds on time, before running out without any hassle.

MISTr has been a literal lifesaver, and they have helped me to get on PrEP and doxy pep at no cost, and with the relative ease and privacy of home testing. MISTr has also been excellent in terms of communication and answering my questions and concerns in an expedient manner. For my part, I’ve got nothing but praise and thanks for this fantastic service and all the folks at MISTr. Much appreciated!!!

There's continuously a problem with obtaining my medication. Customer service is pretty useless with cookie cutter responses that don't actually answer the questions asked.

Cookie-cutter texts. Nobody responds via phone. Pharmacy issues. This could easily be dealt with via phone. But nobody seems to read the texts detailing the issues I have been dealing with (my insurance company wanting to work with a different pharmacy).
Dealt successfully with this a few years ago. But now dealing with this--unsuccessfully--again.

DO NOT JOIN MISTR! Every month I have to battle with Mistr to get the medication. They always send it a month late...every time. I must start over every 3 months because they refuse to send the medication on time. You will experience extreme delays, unprofessionalism, excuses, and basically people that do not care if you join Mistr. You have been warned.

I found this company's service to be shockingly inept. It's a complete logistical nightmare. The experience was utterly frustrating and made me question their entire operation. There are plenty of other options available. Please go elsewhere.

App is a mess when receiving stuff to sign. More than a month and still didn't get my meds. Let's just say if you are not patient. Look elsewhere or stay unprotected. Not like not having the meds is gonna help.

I waited over a month for test results with lab delays. Then since receiving doctor approval, it's been another two weeks waiting to hear anything from the pharmacy. I've sent texts in the "doctor" and "pharmacy" message center portals with no response in over a week. Also called the phone number (always goes to voicemail and never have been able to talk to a person) and left voicemails and no response in over a week as well. The doctor's original message said support would reach back out within 4-6 hours on most business days. This is ridiculous!!

I am grateful for the assist that Mistr offers me in reference to my sexual Health!