Hexclad Reviews 

Billy E took care of my concerns and made things super easy for me to get my warranty processed. Happy with the service!

Contacted HexClad Customer Service with an issue and was very happy with the prompt response I received back from Samy. She kept in touch and was very pro-active in her job. She emailed all relevant information to me to try and resolve my issue. Very happy with service i received.

Awesome!

From placing the order to post-purchase support, the experience was absolutely awesome.

I purchased the 13-piece cookware set through the HexClad website. Researching the product and placing the order was straightforward and easy. There was a little confusion regarding the delivery, however, the support team was completely on top of things. They responded to my queries promptly and without hesitation, addressed and resolved my concerns.

This is what customer service should be. It was a true demonstration of excellent customer care. Every correspondence put me at ease, especially as I was quite anxious given the cost of the purchase. The team seemed to understand exactly what I was experiencing and what my concerns were, so there was no need to keep repeating myself. Everything was handled smoothly and efficiently from start to finish.

I would like to extend a huge thank you to Hazel, Arwa, Amr, and Davis S. You were all superb in your customer care. I truly appreciate your time, professionalism, and support.

By the way, the pans are fantastic and perform exactly as advertised. I am genuinely impressed with them and have already started encouraging friends and family to invest in HexClad cookware because I believe it is well worth it.

I've had Hexclad pans for many years now and love them! Hexclad's customer service is outstanding. I had an issue with one of my pans and reached out to customer service. Billy E. was outstanding to work with and helped me resolve with my warranty claim. Hexclad definitely stands behind its products.

I had an issue with a new pot which, after using it, left a mark that I couldn’t remove. I contacted HexClad and sent them a photo, and they immediately agreed to replace it. The replacement was delivered within a week.

They were really easy to deal with, and I received excellent, hassle-free customer service from start to finish. The pots are certainly on the pricey side, but I don’t mind paying more when you know you’ll receive this level of service should there ever be an issue – and in my case, there was! :-)

Really impressed with both the product and the customer service.

I have been very happy with my HexClad 3(QT) pot. It is well made and produces good results. It made my life easier that it can be put in the dishwasher. The design is good looking and practical especially the handle is comfortable to hold and more importantly it stays cool even for long and high heat cooking.
Their customer service (the HexClad Support team) exceeded my expectations. They really understand the word "Support" and provide professional and responsive help and was incredibly fast.
A special thank to Galal H. who made the entire process smooth, easy and effortless. It is impressive the customer support could be so hassle free and ease. Excellent service.

Billy E was wonderful and communicated wonderful with me. He was able to fix my issue and I’m grateful for that.
Thank you,
Teresa Poirier

Billy E with Hexclad was very quick in processing my claim. My experience with Hexclad and the customer service has been great! Thank you!

We've had ongoing problems with our HexClad pans sticking badly, regardless of heat level, oil quantity, or cooking technique, despite following HexClad's own seasoning and care guidance throughout.

Most tellingly, our 4.3L Deep Sauté Pan was replaced once already under the Lifetime Warranty after developing this exact sticking fault — and the replacement unit has now developed the identical problem again, within the same year. A second unit failing the same way isn't a one-off; it points to a design or manufacturing issue with the product line itself, not misuse on our part.

When we asked about a refund instead of another replacement, we were told we'd need to cover return shipping ourselves, which given the weight of the pans would be a significant cost on top of an already faulty product.

We also looked into gifting the pans to a friend rather than have them go to waste, and were told the Lifetime Warranty is strictly non-transferable, so a giftee would have no warranty protection at all.

Customer service throughout was polite and responsive, but the underlying product has consistently failed to perform as marketed. We'd encourage anyone considering HexClad to look at more cost-effective alternatives, such as ProCook, and to weigh the marketing claims carefully against real world durability.

I reached out to Hexclad's customer support concerning an issue with my small frying pan, which was still covered by the company's warranty, and received an immediate favorable response and resolution from Billy E. Highly commendable!

I had a small problem with a pan bought 2 years ago.
The customer service team have dealt with it efficiently in one afternoon, and my replacement pan is on it's way.
Many thanks to the team at Hexclad

Billie E was helpful professional and helped me work out everything regarding a task purchase. The business takes care of their customers and cares about the product. I greatly appreciate everyone.

we've had our pan about 3 years now, and we use it few times a week. the black surface on the pan has started to come off- i did struggle to find the email on the website so i had to ask google. i emailed support and a staff member called Amr Atef was very helpful in my warranty claim- the claim was done within 2 emails and was replied to in very good time. The replacement was posted straight away, cannot ask for any better customer service, thank you very much :)

The pans are great. However, I think the customer service afterwards has been truly special!

I want to praise customer support team at Hexclad, they have dealt with my issue professionally, quickly and with courtesy. Thank you

Extremely well made and good looking product which produces lovely results and are very easy to clean.
Every stage was dealt with professionally and quickly and we had a great experience with Hexclad who went the extra mile to resolve an issue we had. Great service.

I bought my HexClad cookware in November 2025. Less than a year later, eggs and meat stick badly to the frying pans.

I’ve followed HexClad’s instructions repeatedly: cleaned them thoroughly, seasoned them, used oil and cooked on low-to-medium heat. I’ve re-seasoned them 5–6 times. Nothing fixes the problem.

I contacted HexClad under warranty, and they said the photos showed “sticking and cooked-on residue,” and that sticking is typically a “care/performance” issue.

Of course there’s cooked-on residue — THE FOOD IS STICKING. That’s exactly the problem!

Their solution? Season the pans again... the exact thing I’d already told them I’d done multiple times.

For cookware at this price, I expected far better performance and customer service.

I genuinely feel I wasted my money.

Would I buy HexClad again? NO.
Would I recommend it? ABSOLUTELY NOT.

If you’re considering HexClad for its non-stick performance, do your research before spending your money.

Very speedy response from customer service when ordering. Super helpful sorting out the summer sale offer 3 for 2. Just hoping the products live up to the hype when they arrive!

Very polite staff
Had bit of an issue registering 1 of the pans 1 email sent sorted in no time
Highly recomend this company
And their pans are second too none
You certainly get what you pay for

Excellent customer service - the warranty on the pans is a real thing. Not like those company’s who will give any excuse not to send you a new item once it damages/breaks. My pan has damaged and they agreed to immediately send a replacement.