HexAutoParts Reviews 

717
•
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I was hesitant at first after looking at Facebook and seeing the people oddly enough complaining about getting bad starters(after I’d already ordered a starter). But the price was great shipping was r... See more

Rated 1 out of 5 stars

Never received my part, both USPS and Hex claimed no wrong doing, the delay cost me time and money waiting on a part that never came. Hex's customer service is terrible,as in either pure AI or robot t... See more

Rated 5 out of 5 stars

Hex Auto Parts has delivered solid dependable automotive parts at excellent prices to me in now my second experience with them. I have found their shipping to be prompt and efficient. Excellent Pri... See more

Rated 5 out of 5 stars

Great price for 1 wire alternator, it works works well. Ended up having to connect an extra wire for the regulator to the ignition circuit so that it would charge, but that wasn't a big deal and is t... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

Welcome to Hexautoparts - a best place for parts and accessories of car, truck, ATV, Motocycle, Boat and Mower by a leading company Bizslink LLC. Our company own the brands MaxMotosports, HexAutoparts, ForevRunMotor which offer more quality and service online. We have proudly claimed that our standard Moto Parts and Performance accessories meet or exceed OEM specifications. And we offer all items at competitive price and free shipping. Our leading categories are Auto/ Motor Brake Pads & Rotor, Motor/ATV Chain & Sprocket, Drive Shaft Axle, Motor Starter,Wheel Spacers, Control Arm, AC compressor, Sensors etc.


Contact info

3.5

Average

TrustScore 3.5 out of 5

717 reviews

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3.5

All reviews

(717)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got exactly the right part and it is…

I got exactly the right part and it is working exactly how it should be :) the delivery was slower than I wanted, but hey, that's USPS for ya. I was also desperate for it to arrive asap lol. But they sent it to me right away and the pricing was INSANELY cheaper than other places. 100/100

21 September 2023
Rated 5 out of 5 stars

Good parts

Good parts. Came just under 2 weeks. Little long but good quality. Would order from here again. Thank you.

15 September 2023
Rated 1 out of 5 stars

Very disappointing

I placed an order and received an email asking if I placed this order cause the shipping address was different and I replied back. Sent SEVERAL emails and no one ever got back to me. Sent another email and finally got a reply back stating I didn’t reply with in 10 days and the item is now out of stock and will get a refund. Can never find a phone number to call customer service. Very disappointing, this was the first time I placed an order.

17 August 2023
Rated 5 out of 5 stars

What a parts supplier should be like

This was much better than going to your typical box store auto parts store. Easy to deal with, great prices, fast and prompt shipping, and most importantly the correct part first time. Quality of parts is excellent and fit perfectly.

18 July 2023
Rated 2 out of 5 stars

I bought a PTO clutch from your company…

I bought a PTO clutch from your company which ended up being the wrong one I wanted to send it back for a refund or an exchange and was told it was not worth sending it back because my refund would probably consist around $8 by the time I paid for the restock and send it back . I was told it would probably be in my best interest to keep it and maybe sell it or keep it for stock. So I went to Amazon and purchased another one not realizing that I had bought another 1 from the same company However this time it said it would fit my particular piece of equipment which is a grasshopper 16th but it did not fit I was told that the PTO was for a 618 but a 6816 have the same crank's shaft size However this time it said it would fit my particular piece of equipment which is a grasshopper 616 but it did not fit I was told that the PTO was for a 618 but a 616 have the same crank's shaft size Regardless I sent the exact same thing again .l will be gaveing AMAZON a call to discuss way i hed to pay for the return

17 July 2023
Rated 1 out of 5 stars

The AC compressor wrong did not fit…

The AC compressor I ordered did not fit my car.(web site says it was correct one) I tried to get it exchanged by contacting the company through the web address provided for such actions, Got NO reply. So I tried again, again NO reply. There is NO way to contact this company!
My suggestion, if you do use Hex to order parts, do all your research on the fit of said part somewhere else (a different site!) the parts on Hex do not aline correctly as stated. I wont be using them again! Stuck me with wrong part, to reorder and repay for elsewhere! Don't believe they do returns or exchanges because they require a number they wont give you when asked! Awful! Expensive mistake using Hex auto!

16 July 2023
HexAutoParts logo

Reply from HexAutoParts

Hi,dear customer,
Sorry for the unhappy shopping experience here.
We provide telephone number to call,website message as well as facebook message.
We checked it but never receive your message and call. So we dont't know you have trouble with your ac compressor.
As a seller,we are resonsible for our items.If you have any problem,you could contact us directly, we will try our best to help you.

Rated 3 out of 5 stars

Part worked fine, no customer service

Part worked fine, price was great. But customer service was non existent. I emailed a couple of times to make sure I was getting right part, but never got a reply. And you have no working phone number.

12 July 2023
Rated 2 out of 5 stars

I sent a return and have not recvd any…

I sent a return and have not recvd any reply!!!!!!!!!!

10 June 2023
HexAutoParts logo

Reply from HexAutoParts

Dear customer,
I am so sorry that you want to return this item.
Do you have any problems with this item? Can you tell us more details? We will try our best to solve the problem for you.
Waiting for your reply
Thanks a lot.

Rated 1 out of 5 stars

I would never order from here

I would never order from here, they sent me the wrong part and it’s impossible to get ahold of anybody. Then they said they will only send me half the money back and keep the part. A part that I don’t need. Horrible experiences never again in life. I suggest people not to order from here.

15 June 2023

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