WARNING - you will lose your money
I have been using HexaCard for a while and write this review as a warning, especially after seeing 10 5-star reviews all posted within a few hours of each other a short while ago, all from Trustpilot "users" with only this one review of HexaCard. Obviously I cannot say with 100% certainty that these reviews are fake, so draw your own conclusions, but what I can say is that HexaCard is currently shut down, my virtual Turkish bank card has been closed, and all my funds have been seized - in spite of what HexaCard is saying here and on their website, where they claim that everything is working normally.
HexaCard has written to users that this is due to decisions by Turkish authorities. I don't know if this is true, but that's not really relevant in terms of whether or not one should become a customer with HexaCard. The fact is that customers have had their cards closed, and all balances in accounts have been changed to "0.00". You can read more about this on Reddit. HexaCard claim that the money is "safe" and that services will be restored, but I doubt this since the exact same thing happened previously with another similar issuer of virtual Turkish bank cards, Ininal, which many people were using to pay for Turkish streaming services -cards were closed and balances frozen more than 6 months ago. Ininal claimed it was due to decisions by Turkish authorities, and that services would be restored shortly, exactly like HexaCard - but now, 6 months later, my Ininal card is still closed and my money is still frozen. So this either seems like a "business strategy" on the part of some Turkish issuers of bank cards - to set up a business offering Turkish bank cards, wait until a large number of people have deposited money, and then "temporarily" close down and freeze the money (never to return them) - or a general problem with Turkish authorities or businesses' ability to do business in Turkey. If this was in fact caused by Turkish authorities (to prevent gambling, as it is claimed), and if Turkish authorities were acting in a fair and civilized way, surely Ininal would be up and running again by now. Like I said, I cannot say if the problem is with issuers of Turkish virtual bank cards or with Turkish authorities, but either way, if you deposit funds with HexaCard, you run a very real risk that you will lose your money.
However, the fact that HexaCard is suggesting (in responses to other reviews on Trustpilot as well as in official communications from HexaCard to customers) that current customers can just open a new card (for a fee!), which I have a strong suspicion will immediately be closed (or never issued, even if the user deposits more money and pays the fee for the new card), to me is a strong indication that HexaCard is acting in bad faith. And the fact that other issuers of virtual Turkish bank cards have been allowed to just seize their customer's money without Turkish authorities stopping it also says a lot about the risk of doing business with any company under the control of Turkish authorities.
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Response to HexaCard's reply:
Thanks for the reply, although some of the quotes and claims attributed to me are not present in my review. I repeat: I do not claim to know if it is the card issuer or Turkish authorities who caused this situation, but either way it carries a risk to use Turkish virtual bank cards and/or other services offered by firms subject to Turkish authorities. Trustpilot limits how much I can write so I have to limit my response to the following:
HexaCard states that it is "not accurate" to say that users have to "pay us again and we’ll maybe close your new card too" - explain to me why that is "not accurate"? It is a fact that my current card is closed, according to you due to actions by Turkish authorities who want to limit gambling, even though I have spent zero money on gambling or other prohibited or suspicious activity. I have only used the card to pay for video streaming services. If I opened a new card, I would use it for the same thing which already lead to my current card being closed. Why should I believe that a new card would not also be closed?
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Update 14+20 November:
HexaCard wrote to me that they would issue a new card and asked me to remove my review from Trustpilot in return. I checked the app, and they had restored my balance on the old card (but it is still blocked) and issued a new card (with zero balance), but this card was blocked from the beginning and is useless, so HexaCard’s talk about a new card was an empty promise - exactly what I suspected. Now I have 2 blocked cards, I cannot get my balance out, and HexaCard is ignoring all emails and chat messages through the app. Right now, HexaCard is gone. So obviously my review stays here on Trustpilot! If the situation changes, I will update again. If cards are restored, I will happily report that.
8 November 2025
Unprompted review
