The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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The silent dog nail grinder is the…
The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for making a great product that works. I recommend this product for anyone that has a dog or cat, next week I will be using it on my African Gray parrot…
23 May 2026
Unprompted review
Reply from Heusom
Hi Abbey,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear that the Silent Groom Pro worked so well for you, especially after even the vet had difficulty with your dog’s back nails. Knowing that you were finally able to have a calm and successful experience truly means a lot to us.
We also appreciate your recommendation to other pet owners, and we’re excited to hear how it goes with your African Grey parrot next week!
Thank you again for your support and kind words!
— The Heusom Team
I Love the Henson groom
I Love the Henson groom! I bought it as a gift for my nephew’s dog who hated to have his nails trimmed. With your groom, he loves it. He does not mind nail trimming at all. I highly recommend your groom to others!
26 May 2026
Unprompted review
Reply from Heusom
Hi Cyndi,
Thank you so much for sharing such a wonderful experience with the Silent Groom Pro!
We’re thrilled to hear that your nephew’s dog, who previously disliked nail trims, is now comfortable and relaxed during grooming sessions. Creating a calmer, lower-stress experience for pets is exactly what we designed the Silent Groom Pro for, so hearing stories like yours truly means so much to our team.
It’s especially meaningful to know that you chose Heusom as a gift for someone you care about, and we’re so happy it turned out to be such a positive experience for both your nephew and his dog.
Thank you again for your kind recommendation and for taking the time to share your experience with us!
– The Heusom Team
It was great 👍
It was great. The lady I spoke with was very nice, knowledgeable and helpful. Give that lady a raise. 😁
26 May 2026
Unprompted review
Reply from Heusom
Hi Deborah,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience and that the representative you spoke with was knowledgeable, helpful, and kind. Providing friendly, supportive service is something we care deeply about, so your comments truly made us smile.
We’ll definitely pass your compliment along to her — especially the part about the raise!
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
The customer service is great
The customer service is great. Quick replies. Kind and professional communications. Very understanding.
26 May 2026
Unprompted review
Reply from Heusom
Hi Pooya,
Thank you so much for your kind feedback!
We’re truly delighted to hear that you had such a positive experience with our customer service team. Providing quick responses, kind communication, and professional support while making sure our customers feel understood is something we care deeply about.
Your thoughtful words truly mean a lot to our entire team. Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
What an exceptional helper Gliedyl help…
What an exceptional helper Gliedyl help me with my order very satisfied with her professionalism & patience with me
26 May 2026
Unprompted review
Reply from Heusom
Hi GB,
Thank you so much for your kind feedback!
We’re delighted to hear that Gliedyl was able to assist you with your order and provide such professional and patient support throughout the process. Making sure our customers feel comfortable, supported, and well taken care of is something we care deeply about.
We’ll be sure to pass your wonderful words along to Gliedyl — she’ll truly appreciate them.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
The customer service is outstanding
The customer service is outstanding. Emails were promptly replied. Suggestions were offered. A solution was achieved. The company is excellent in striving for customer satisfaction. Definite company to deal with again in the future.
26 May 2026
Unprompted review
Reply from Heusom
Hi B,
Thank you so much for your thoughtful feedback!
We’re truly delighted to hear that our customer service team was able to respond promptly, provide helpful suggestions, and work with you toward a successful solution. Ensuring our customers feel heard, supported, and satisfied is something we care deeply about.
Your kind words about our commitment to customer satisfaction truly mean a lot to our entire team. Hearing that you would confidently choose to do business with us again is one of the greatest compliments we could receive.
Thank you again for your trust, support, and for taking the time to share your experience with us!
– The Heusom Team
Their customer service was terrific
Their customer service was terrific. They were quick to respond to my issue and offered a solution to my problem.
I would recommend this company for their products since their customer service is super great!
26 May 2026
Unprompted review
Reply from Heusom
Hi Eileen,
Thank you so much for your wonderful feedback!
We’re very happy to hear that our customer service team was able to respond quickly and provide a helpful solution to your issue. Providing responsive, supportive service and making sure our customers feel genuinely taken care of is something we care deeply about.
Your recommendation truly means a lot to our entire team, and we’re grateful for your kind words about both our products and customer support.
Thank you again for your trust and for taking the time to share your experience with us!
– The Heusom Team
Do NOT waste your money please
Do NOT waste your money please! These reviews are likely, mostly fake. This thing can't grind through anything. It's quiet because it has absolutely no power. Will not even make a scratch in my small dogs nail.
15 April 2026
Unprompted review
Reply from Heusom
Hi Gordon,
We understand your frustration and appreciate you taking the time to share your feedback.
The Silent Groom Pro is intentionally designed with a quieter, lower-vibration motor to help reduce stress and anxiety for pets during nail grooming. Because of this gentler approach, the grinding process is often more gradual than higher-powered industrial-style grinders, especially on thicker or harder nails.
For many pet owners, this slower and more controlled grooming experience is exactly what helps their pets remain calm and comfortable. However, we also understand that some customers may prefer a more aggressive grinding speed or may have different expectations depending on their dog’s nail thickness and grooming needs.
We also want to respectfully assure you that our reviews come from real customers sharing their genuine experiences — including both positive and critical feedback — and we always welcome honest opinions as they help us continue improving.
Thank you again for giving the product a try and for sharing your experience.
– The Heusom Team
probable dog friendly
I think this product would work well for a dog.. Both my cats are sensitive to noise, and the product is not quiet enough.
19 May 2026
Unprompted review
Reply from Heusom
Hi Catherine,
Thank you for taking the time to share your experience and feedback.
Cats can often be especially sensitive to new sounds and vibrations, even at lower noise levels, so we completely understand that the Silent Groom Pro may not have been the right fit for your cat’s comfort levels. The product was designed to provide a quieter and gentler grooming experience compared to many traditional grinders, but every pet has their own sensitivities and preferences.
We’re glad to hear that you still feel the product could work well for dogs, and we truly appreciate your honest and balanced feedback.
Thank you again for giving the Silent Groom Pro a try and for sharing your experience with us.
– The Heusom Team
Support at Help@Neusom very…
Support at Help@Neusom very professional and customer-friendly. Problem I had with Pro Groomer was solved with a quick email and reply.
26 May 2026
Unprompted review
Reply from Heusom
Hi Linda,
Thank you so much for your kind feedback!
We’re delighted to hear that our support team was able to quickly resolve the issue with your Pro Groomer and provide you with professional, customer-friendly service throughout the process. Providing prompt communication and making sure our customers feel supported is something we care deeply about.
Your kind words truly mean a lot to our team. Thank you again for taking the time to share your experience with us!
– The Heusom Team
I received a faulty unit and the folks…
I received a faulty unit and the folks at Heusom went above and beyond to rectify the situation.
Excellent communication and attention!
Very impressed overall!
23 May 2026
Unprompted review
Reply from Heusom
Hi Colin,
Thank you so much for taking the time to share your experience with us.
We’re very sorry that you initially received a faulty unit, but we’re truly pleased to hear that our team was able to quickly step in and make things right for you. Providing responsive communication, attentive support, and standing behind our products is something we care deeply about.
Your kind words about the service and overall experience truly mean a lot to our entire team. Thank you again for your patience, support, and for giving us the opportunity to resolve the situation for you.
– The Heusom Team
The customer care people were so…
The customer care people were so friendly and offered very good advice. They responded promptly and sorted my problem quickly...
25 May 2026
Unprompted review
Reply from Heusom
Hi Joanne,
Thank you so much for your kind feedback!
We’re delighted to hear that our customer care team was able to provide friendly support, helpful advice, and resolve your issue quickly. Providing prompt, caring service and making sure our customers feel genuinely supported is something we care deeply about.
Your kind words truly mean a lot to our entire team. Thank you again for taking the time to share your experience with us!
– The Heusom Team
I feel my exceptional experience is…
I feel my exceptional experience is representative of how every Heusom customer is treated. The staff possess an abundance of KSAs (Knowledge, Skills, and Abilities), making me wish I could interact with them regularly (which of course isn't realistic). I'd inadvertently left a duplicate order behind when paying for the Cat Nail Trimmer and their automated system highlighted it via email to me. I couldn't find the icon for the cart to remove it and staff (Daisy, Lady Dane, Krisha, and Doreen) through the course of four back and forth emails stepped up to help, interacting with precision like a highly trained problem-solving team.
Thank you ladies. I can only imagine the volume of customers you serve on a daily basis, each one asking a familiar (repetitive) question for you (but we each feel it is unique) and your attitude stays positive and helpful. As products come and go, great customer service is the only thing separating one vendor from another. Keep up the excellent work.
Warmest regards,
Cory
Portland, Oregon
21 May 2026
Unprompted review
Reply from Heusom
Hi Cory,
Your review truly means more to us than we can properly express. Thank you so much for taking the time to share such thoughtful and incredibly kind feedback.
Reading your words about our team, our communication, and the care you experienced throughout the process was deeply meaningful for all of us. We work very hard to create a customer experience that feels personal, supportive, and genuinely human, so hearing that this came through so clearly in your interactions with Daisy, Lady Dane, Krisha, and Doreen is incredibly rewarding.
We’re also very happy we could help quickly resolve the duplicate order situation and make the process smooth and stress-free for you. Experiences like yours are exactly what we strive for every single day.
Thank you again, Cory, for your generosity, encouragement, and trust in Heusom. Reviews like this genuinely inspire our entire team and remind us why we do what we do.
With heartfelt gratitude,
– The Heusom Team
Great communication and support throughout the whole process!
The communication and support I have received during my experience with Heusom has been second to none to be honest, especially during my queries about trying to initiate my rescue dog into being happy with the nail grinder. The customer service is very good with very speedy responses.
25 May 2026
Unprompted review
Reply from Heusom
Hi Jill,
Thank you so much for your thoughtful feedback!
We’re truly delighted to hear that the communication and support you received throughout your experience with Heusom stood out in such a positive way. We understand that helping a rescue dog become comfortable with nail grooming can take extra patience, reassurance, and guidance, so it means a great deal to know that our team was able to support you through that process.
Providing fast, caring, and helpful customer service is something we care deeply about, and your kind words truly mean a lot to our entire team.
Thank you again for your trust, support, and for taking the time to share your experience with us!
– The Heusom Team
Excellent customer support
Doreen helped with my order very quickly and even followed up. This level of service at the beginning of an order leaves me feeling better about my purchase through them and bides well for future inquiries. Thank you!
25 May 2026
Unprompted review
Reply from Heusom
Hi Bridgette,
Thank you so much for your kind feedback!
We’re thrilled to hear that you had such a positive experience with our customer service team. Providing fast, responsive, and genuinely helpful support is something we care deeply about, so your words truly mean a lot to us.
Thank you again for your support and for taking the time to share your experience with Heusom!
– The Heusom Team
Extremely responsive customer service!
25 May 2026
Unprompted review
Reply from Heusom
Hi Teresa,
Thank you so much for your kind feedback!
We’re thrilled to hear that you had such a positive experience with our customer service team. Providing fast, responsive, and genuinely helpful support is something we care deeply about, so your words truly mean a lot to us.
Thank you again for your support and for taking the time to share your experience with Heusom!
– The Heusom Team
The Customer Support team is very…
The Customer Support team is very accommodating and responds quickly, offering tips and encouragement, ensuring that I was satisfied.
25 May 2026
Unprompted review
Reply from Heusom
Hi Lori,
Thank you so much for your kind feedback!
We’re delighted to hear that our Customer Support team was able to provide quick responses, helpful tips, and ongoing encouragement throughout your experience. Making sure our customers feel supported, informed, and satisfied is something we care deeply about.
Your kind words truly mean a lot to our entire team, and we’re very grateful you took the time to share your experience with us.
– The Heusom Team
Awesome customer service
Awesome customer service ! They were very quick, responsive and helpful in locating our package : )
Highly recommended.
8 May 2026
Unprompted review
Reply from Heusom
Hi Ray,
Thank you so much for your wonderful feedback!
We’re very happy to hear that our customer service team was able to assist you quickly and help locate your package. Providing responsive, helpful support and making sure our customers feel taken care of throughout the process is something we care deeply about.
Your recommendation truly means a lot to our team. Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
The representative that I communicated…
The representative that I communicated with was very professional & so nice! They responded right away to me as well. I appreciate their support when it was needed.
22 May 2026
Unprompted review
Reply from Heusom
Hi Kat,
Thank you so much for your kind feedback!
We’re delighted to hear that the representative you communicated with was professional, kind, and responsive. Providing prompt, supportive service and making sure our customers feel genuinely cared for is something we care deeply about.
Your appreciation truly means a lot to our team, and we’re very grateful you took the time to share your experience with us.
– The Heusom Team
I called Heusom CO
I called Heusom CO. becuase I didn't receive my entire order. Had to leave a message. I was pleasently suprised I received a call back only one day later. Gliedly was the associate I spoke with. She happily corrected the issues was very kind and professional, Fast correction and reshipped missing item from my order!!
Thank you so much Gliedly for you attention to this matter! Great CO. rep! Debbie Salomon
22 May 2026
Unprompted review
Reply from Heusom
Hi Deborah,
Thank you so much for your thoughtful feedback!
We’re very happy to hear that Gliedyl was able to quickly assist you and resolve the missing items from your order with kindness and professionalism. Providing responsive support and making sure our customers feel taken care of is something we care deeply about, so it means a lot to know your experience reflected that.
We’ll be sure to pass your wonderful words along to Gliedyl; she’ll truly appreciate them.
Thank you again for your patience, support, and for taking the time to share your experience with us!
– The Heusom Team
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