Hetzner Online GmbH Reviews 

Very impressed with the speed of service. The team unlocked my mailing ports almost instantly. Thank you for the quick, hassle-free resolution!

I understand the contract has been terminated. However, before any remaining storage is overwritten, I am requesting one final review by a senior technician or manager.

I am willing to pay any reasonable recovery fee if any snapshot, backup, storage image, volume, rescue system copy, or archival data still exists.

I am not asking for the contract to be restored. I am only asking whether any technical recovery possibility still exists before all remaining storage is permanently overwritten.

Please escalate this request to the highest technical level available.

forgot to pay two small invoices (about €25 total). Instead of a simple reminder, Hetzner blocked my entire account and then fully cancelled it. Even after I paid every outstanding invoice — and the account clearly showed no unpaid invoices — my access stayed blocked.

To "undo" the cancellation they now demand an extra €49 (~$55) fee, and they openly state this fee is non-refundable and charged even if nothing can be restored, with no guarantee my products or data come back. So you pay more, and you may get nothing.

No refund for unused services either. Nothing but problems from start to finish — and somehow I'm expected to be grateful for the "one-time goodwill" of paying them even more. Easily the most problematic and least usable host I've dealt with; a lot of my money went to them for constant headaches.

Moving to a prepaid provider where this kind of nonsense is structurally impossible. Would not recommend. Now may I got some corporate jargon bs answer, anything but my money back xd

Ignored for 3 months: Impossible to close account, still receiving invoices. I have been trying to permanently close my account for three consecutive months. Even though I have completely stopped using their services and have repeatedly requested the termination of my account, Hetzner's support completely ignores my tickets and emails.

Instead of processing my cancellation, their automated system just keeps generating and sending me invoices for services I do not use. This is unacceptable customer service and predatory billing behavior.

I demand a manager or a senior billing supervisor to look into my case immediately, cancel all outstanding invoices generated after my first request, and close my account definitively.

Been running my business smoothly for a couple years on Hetzner - great prices, reliable service, haven't had any issue.

My company has peace of mind because it knows that Hetzner always provides the best service and customer support

Fairly decent provider with acceptable uptimes.

HOWEVER, two main concerns:
1. Support times recently have been terrible, with some tickets just remaining unanswered forever.
2. HUGE overnight price increase of 150% for all VPS

A coiuple of weeks ago i purchased a server console a few weeks ago with the intention of setting up a VPN for use in Iran. I purchased the server in order to see if the server works in iran or no, because there was not other chances.

Unfortunately, after purchasing the service, I discovered that the server does not work in Iran at all. I immediately contacted support by email and asked if a refund would be possible and cancel my account because i can not cancel my account till hasn't arrived the bill, but I received no response.

Meanwhile, they issued another invoice for the following month, I realized that I had to cancel the service myself through their website. When I finally canceled the service, they sent me a cancellation email, and I again asked whether a refund could be issued since their server was unusable for my intended purpose.

Their response was that "Unfortunately, we are unable to provide a refund as the server was exclusively available for your personal use". I find this explanation unreasonable. If the server does not work in Iran, how could I have meaningfully used it? The only thing I did was test whether it worked, and it did not. It is ok not to refund it but it is not acceptable after twice emails noone reply the emails.

Customer service zero.
Overall, my experience with this company was disappointing.

Hi,

I am not simply dissatisfied with your service. I am shocked by what has happened.

After years of being your customer, I discovered that because of two unpaid invoices, Hetzner decided to terminate my services and permanently delete everything associated with my account.

What makes this situation even more disturbing is that for several days the data was still visibly online and accessible. My websites, applications and customer projects continued to exist, giving me hope that a solution could still be found. Instead, every request for help was met with refusals and automated responses.

You are talking about invoices. I am talking about years of work, customer databases, software projects, websites, business activities and the livelihoods of people who depended on those systems.

I fully accept my responsibility for the delayed payment. What I cannot accept is the complete lack of proportionality, humanity and willingness to help. At no point did I feel that anyone was trying to find a solution. I only felt that every door was being deliberately closed.

The most painful part is not the suspension itself. It is the fact that while the data still appeared to exist, I was repeatedly told that nothing could be done. Watching years of work disappear while being denied any possibility of recovery is something I never expected from a company that presents itself as a professional hosting provider.

I have lost trust in Hetzner completely.

I am now gathering all correspondence, screenshots, invoices and evidence and will provide everything to my legal representatives for review. I will also share my experience publicly through reviews, forums, professional communities and industry channels so that other businesses can understand the risks involved.

Even today, I am asking one final time: before considering this matter closed forever, is there truly no remaining possibility of recovery, no archive, no snapshot, no backup, no storage image, no technical procedure whatsoever that could save even part of the data?

Because if the answer is no, then this will remain one of the most devastating and disappointing experiences I have ever had with any technology provider.

kinda good, but prices have been lately more expensive

I set up an account and entered my debit card details. They verified my bank account by requiring me to send a small amount (just a few cents) from my own bank. After that, they asked for a copy of my ID or passport. This felt pretty concerning, so I immediately deleted my account. I wouldn’t recommend them, they are weird.

I'm not a heavy user but what I use works well for years.

Due to an 80-day internet blackout in Iran, I unfortunately missed three billing cycles, and my account was disabled. As soon as I regained connectivity, I contacted Hetzner support to ask how I could settle the debt and reactivate my account. Their support team replied with a ticket explicitly stating: "Your only option is to pay the open invoices using a wire/bank transfer," providing their bank details. This clearly implied that settling the balance was the path to resolution. Trusting their instructions, I made the payment immediately in good faith.
However, shortly after, I received a completely contradictory email stating that the contract had been permanently terminated and "will not be reactivated or continued, even in the event of an interim or subsequent payment." This is incredibly deceptive. If Hetzner's policy dictates permanent termination and total data deletion regardless of payment, why did support explicitly instruct me to pay the open invoices as my "only option"? Taking a customer's money under the premise of a solution, only to enforce a permanent ban post-payment, is highly unprofessional and unfair. I am also aware of other Iranian users who have fallen into this exact same trap recently. Hetzner needs to be accountable for their misleading communication.

Edit June 16th: even though Hetzner asked for additional info, I haven’t heard of them.

I wish I could write a good review because the actual platform is great. However the billing is beyond ruthless and has been nothing short of straight out theft.

I missed paying 1 invoice I think my card must have been low. but paid the following invoice which was issued that didnt include the previous month that had been missed.

Then I receive notice that my service has been cutoff due to unpaid invoice, only option is to make a bank transfer to European bank and original card payment option revoked.

Then they completely disable account so I can't even login and kept charging me double months!

I repeatedly tried to contact support, no answer. I've had to cancel my card so they stop charging me and have lodged disputes with card provider.

Rediculous and straight out theft.

EDIT:

Now they respond only when there is a bad review! Too bad you had multiple chances to respond to me when I was trying to contact your support to resolve this, you deserve 0 starts if I could.

You are a harsh and unfair company anyone reading this beware.

We migrated our production cluster to Hetzner Cloud a few weeks ago. Overall: solid, and I'd recommend it.

Very honest provider. I've been with them for a while now and they've always been fairly priced and reliable in terms of uptime. If you want to have a cloud provider without breaking the bank like with AWS, Azure, etc, then they are a great option. They do charge quite a bit for their automated backups, object storage and additional mounted SSD storage, but as for their VPS's/servers they are usually very reasonable. You always receive a heads up before a price increase (which doesn't happen often) and a reason as to why they are increasing their pricing.

I was a loyal Hetzner customer with a perfect payment history. Due to the war in Iran and a complete internet blackout lasting over 70 days, I was unable to access my email or pay my invoice on time. This was entirely beyond my control.
As soon as internet access was restored, I immediately contacted Hetzner support, explained the situation, and was explicitly told that my account and servers would be reactivated upon payment. Trusting this promise, I paid both invoices in full (10.54€ + 0.97€) via bank transfer.
Despite honoring my end of the agreement, Hetzner did not reactivate my account. Instead, they sent a termination notice saying all data had been permanently deleted and that no exceptions would be made — even after payment.
Two years as a customer. Perfect payment history. One unavoidable delay due to war. That's all it took for them to delete everything without mercy.
If your internet access is ever disrupted for any reason, Hetzner will delete your data and ignore your explanations. No flexibility, no humanity.

Hetzner offers excellent value for money and reliable infrastructure. However, after my server was
compromised by an attacker who planted a backdoor SSH key and used it to launch SSH attacks
against third-party servers, I was disappointed to learn that Hetzner only detected this after
receiving an abuse complaint from another provider — hours after the attacks began.

There is no proactive monitoring for outgoing malicious traffic. The abuse notification process
works, but it's entirely reactive. For the price, you get what you pay for: solid hardware, no
hand-holding on security.

Migrating away after this incident.

HDD was replaced in some minutes after we open ticket to replace it