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Rated 1 out of 5 stars

Avoid - Incompetent. They do not deliver. Timescales promised in their Terms and Conditions in weeks; but turn into many months of anguish. Costs excessive and questionable as these keep changing. N... See more

Rated 5 out of 5 stars

Absolutely first class service from Elaine Copley and Leanne Dalby at Hethertons (York) for both the purchase of a cottage near Whitby, and then dealing with the sale of my property in York. Excellent... See more

Rated 5 out of 5 stars

Natalie was our Conveyancer during the purchase of our first home and she was excellent. She was always ahead of the game and even found issues that had not been identified/raised in previous sales. T... See more

Company replied

Rated 5 out of 5 stars

Thank you Hethertons for all the legal work around our house move. Absolutely brilliant service from Natalie Hall who was dealing with our sale/purchase. She was very quick to answer all our questi... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

Hethertons Solicitors in York & Boroughbridge – Visit us or call York (01904 528200) or Boroughbridge (01423 322940) for details on our services


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First Home Purchase Conveyancing

Natalie was our Conveyancer during the purchase of our first home and she was excellent. She was always ahead of the game and even found issues that had not been identified/raised in previous sales. The fees were reasonable, and felt good value for the service. Will consider using Hethertons services again in the future.

3 January 2025
Unprompted review
Hethertons logo

Reply from Hethertons

Hi Jessica,
Buying your first home is a huge milestone, and we’re delighted that Natalie could guide you through the process with care and attention to detail.
Ensuring a smooth and stress-free experience is always our goal, so it’s fantastic to hear we delivered on that for you.
Your feedback is really important to the ongoing success of our team so thank you for your kind words about our service and value means a lot to us.
If you ever need assistance in the future, we’d love to help.

Rated 1 out of 5 stars

They chase fake debts and harass people.

They chase fake debts and harass people.

This judgement only got acknowledged because I did not show up as I was out of the country I will be applying g to appeal anyway so looks like you will have to spend a lot more money yet.

Also judgement is awarded to a very old address

12 December 2024
Unprompted review
Hethertons logo

Reply from Hethertons

Dear Mr Wright,

Thank you for taking the time to provide feedback, however, you are not a client of our practice, and your review is not a fair representation of our services.

This is not an appropriate platform for you to issue a grievance against us or our clients, who we acted for, against you.

These matters have been dealt with by the court and a judgment made against you. We continue to act in our client’s best interests, in accordance with the terms set out in the judgment.

We uphold the highest standards of service at Hethertons Solicitors and work to support our clients in their legal matters to ensure they receive the best possible outcomes.

Rated 1 out of 5 stars

time wasted chasing them but never got anywhere

Discussed a new job over the phone with Phil. Was promised paperwork imminently. Chased 5 times via email and phone over several weeks, and was promised a file is open, we'll call you back, paperwork should be with you on Monday. Never heard from them again, went elsewhere.
If you don't want a job, say so, don't say you'll take it on and then not action it.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience no complaints at all!

Fantastic experience no complaints at all, NH was a star - extremely professional and efficient. Very knowledgeable and provided amazing feedback and guidance throughout the process!

NH made the entire house purchase process as stress free as possible. I would 100% recommend to anyone who is looking for conveyance service.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

A great experience in selling our house

Just used Hethertons York for the selling of our house. Special thanks to Phil Robinson for all his assistance, professionalism and efficiency in the completion of our property. Very understanding, good communication and patience throughout especially in replying to our constant phone calls and emails. An excellent service which I would thoroughly recommend!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service every time we’ve instructed for conveyancing

We have used Hethertons 3 times now for sales/purchases, the most recent being both. Natalie Hall has dealt with these on each occasion and she’s always made a stressful process much easier. Her communication is clear and she’s responded to queries promptly. Would definitely recommend!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Hethertons A Highly Recommended Firm!

Thank you Hethertons for all the legal work around our house move.
Absolutely brilliant service from Natalie Hall who was dealing with our sale/purchase. She was very quick to answer all our questions which made the whole process as stress free as possible.
Can’t recommend the team enough. First class service and we will certainly use this firm again for any legal work.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - Should Not Be Practicing

Avoid - Incompetent. They do not deliver. Timescales promised in their Terms and Conditions in weeks; but turn into many months of anguish. Costs excessive and questionable as these keep changing. No breakdown of bill given with their final balance. Communication shocking. Send a query and do not hear for almost 4 months. They do not like complaints and handle unfairly. I have approached the Legal Ombudsman about Hethertons. Do not use this company.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Clear advice

Got straight through to Andrew himself when I phoned for initial advice about securing a solicitor to explain an “agreed exit” settlement.
Reassuringly clear explanation and very easy to deal with going forward.
Also the cheapest price, but this was not the main factor for choosing Andrew to work for me.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Great support in a stressful process

We have just moved from York to West Bridgford and have been delighted with the support we have received from Hethertons in what was quite a stressful period. Natalie Hall was responsible for the conveyancing and was proactive in keeping the whole process moving even when other solicitors in the chain were being less than helpful! We greatly appreciated her expertise and the kind and thoughtful approach she had to her work.

Alongside this we needed to update our wills and Jonathan Baum carried out this work for us. He was able to take us through the complex world of Trusts in language we could understand and did so in a very helpful and friendly manner.

We would be happy to recommend both Natalie and Jonathan to anyone who is looking for conveyancing or a rewrite of their will.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Natalie Hall was excellent

I was very happy with how helpful Natalie Hall was with the buying of an apartment. It was a long process due to issues with the other side's solicitor but I was very pleased that Natalie was on the ball throughout. My friends will attest to the fact that although I was stressed, I constantly said things to the tune of 'It's fine, Natalie has my back'.

Thanks again for all your help Natalie

31 July 2023
Unprompted review
Rated 5 out of 5 stars

5* service

Natalie was fantastic throughout our whole house purchase. She was extremely efficient, prompt and communicated with us regularly, providing regular updates. Even when she went on annual leave, she informed us within good time and another member of staff took over our purchase during that time. Thank you all for making our first house purchase together so smooth!

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Knowledgable and Communicative

We used Hethertons for the purchase of our first home and would strongly recommend them. We worked with Natalie who supported us through the whole process - explaining things that we were unsure about, answering questions and most importantly she communicated incredibly promptly so we always knew exactly what stage we were at and the next steps. We ended up working to very tight timescales due to seeking an updated mortgage offer and Natalie worked so quickly under this time pressure which meant we were able to complete on time. I would recommend Hethertons and Natalie to everyone.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly and knowledgeable

Very friendly and knowledgeable. If you need a solicitor in the York area you will do no better than use this firm’s services. For our conveyancing on a property purchase in York, Natalie Hall gave us good advice and dealt with all legal matters very quickly and professionally. Highly recommended.

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Hethertons have assisted me with the purchase and sale of two properties. On both occasions I received excellent service (with a special thanks, on both occasions, going to Phil). The Hethertons team are friendly, diligent and I fully intend to use their services again in the future.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Hethertons…

Natalie looked after the conveyancing for my property purchase in York. I live in Canada. Natalie kept me fully informed whilst carefully ensuring that all necessary enquiries were made. Such a pleasure to work with her and the process was quick and smooth. Highly recommended.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This is the third time we have used Natalie Hall as our solicitor for a property purchase and she never fails to impress us. Natalie is professional, proactive and her communication has again been outstanding from start to finish. We would highly recommend Natalie.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend Hethertons enough!

I bought a property 4 years ago and have recently sold the same house after renovating it, using Hethertons Solicitors on both occasions and I cannot recommend them enough! Natalie Hall has been incredible and I have recommended her to so many family and friends, my initial contact with her also came via a recommendation. She has been ever so professional, responsive, proactive and so helpful all the way through both the purchase and the sale. Even the estate agent I sold the property with commented on how fantastic she was, and they work with a lot of solicitors! Thanks Natalie

1 February 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Natalie Hall…

I would highly recommend Natalie Hall who acted for me in a purchase. She was supportive, knowledgeable and went above and beyond to guide me through to completion. As a first time buyer with little experience I can honestly say the whole transaction was made seamless by Natalie’s constant communication with all parties throughout which enabled us to complete in only 3 weeks. 5*

19 December 2022
Unprompted review

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