Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her r... See more
Company replied
We had a complicated submission and so needed to talk on the phone and exchange numerous emails with Billie and her team over the period of one month numerous times. Billie, and the rest of her team w... See more
Company replied
Company details
- Certification Agency
- Association or Organization
- Chimney Service
- Boiler and Heating Service
- Non-Profit Organization
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Excellent
754 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional and curtious.
30 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Levi. It's great to hear our team were very professional whilst assisting you. Please don't hesitate to get in touch again if you have any further questions.
Certificates of Compliance
Hadn't received my Certificates of Compliance via post so I contacted HETAS via Live Chat. The agent was very helpful and emailed my Certificates of Compliance (pdf format), during the chat. I needed the Certificates to submit to Local Authority Building Control as part of the new build signoff process.
The HETAS agent also confirmed that you can confirm that a certificate has been filed by doing a search on their website (which I also confirmed to be the case whilst on the chat).
26 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Tim. It's great to hear about your positive experience using the live chat feature on our website. If you have any further questions, please don't hesitate to get in touch again, the team will be happy to help!
Your advisor
Your advisor, Breeze was first class, efficient and helpful, and made up for the not easy to negotiate website, which made it impossible to order a compliance certificate, as each time I ticked the orange box, it emailed me another reference number instead, 5 times in total I believe!
Also when phoning the only option appeared to be option 1 followed by option 2 ,which was for leaving complaints, whereas I was merely wanting help to place an order.
26 April 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Simon. It's great to hear that Breeze was efficient and helpful whilst assisting with your enquiry. We've also taken on board your feedback about our website. Please don't hesitate to get in touch again if we can help you out any further.
Prompt and Helpful Customer Service
Breeze from the Compliance Team dealt with my issue promptly and helpfully, resolving it to my complete satisfaction.
26 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Lisa. It's great to hear that Breeze dealt with the issue you were having promptly and helpfully. Please don't hesitate to get in touch again if we can assist you any further, Breeze and the team will be happy to help.
Great Customer Support
Great to receive a prompt and informative response from Customer Support which is not always the case from a lot of organisations.
26 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Angie. We're pleased to hear that you received a prompt and informative response from our customer support team. Please do get in touch again if you have any further questions, we'll be happy to help!
Hetas - helpful and efficient
Chandler Mitchell was very helpful resolving a problem this morning with a past installation certificate.
He dealt with it promptly and was a pleasure to talk to
25 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Tara. It's positive to hear that Chandler dealt with your enquiry promptly and was very helpful to you. He's an asset to our team here! Please do get in touch again if we can assist you any further, Chandler and the team will be happy to help.
Fantastic service
Chandler was really helpful in resolving the issue we had with the installer not applying for the HETAS certificate despite being chased numerous times, 6 months since the installation!!!
When I first spoke to Chandler he assured me he would resolve the issue and within a week he has chased the company and they have now submitted the paperwork. Chandler kept me up to date with progress and timescales.
Could not have asked for a better service, Chandler is a credit to you.
24 June 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. It's great to hear that Chandler was really helpful in resolving the issue you were having with receiving your certificate of compliance. We've passed your wonderful feedback on to him! Please don't hesitate to get in touch again if we can assist you any further, the team will be happy to help.
Tracey was very helpful
24 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ben. It's great to hear that Tracy was very helpful whilst assisting you. Please do get in touch again if you have any further questions, we'll be happy to help!
Fantastic service, well done Abbey !
Abbie was lovely, nothing was too much for her and she resolved my query very quickly as promised.
A pleasant surprise these days !
21 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, David. We're pleased to hear that Abbie was lovely whilst helping to resolve your query and she provided you with fantastic service. Please don't hesitate to get in touch again if you have any further questions, Abbie and the team will be happy to help.
Excellent customer service from Breeze Creter
Breeze was so kind and checked for me to ascertain whether the information on Cherwell Council webpage was an error on Hetas paperwork or the Council….
It was the Council.
She was understanding, friendly and went the extra mile by checking GASSAVE as well.
18 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Sophie. It's great to hear that Breeze was so friendly and understanding whilst assisting with your enquiry. Please don't hesitate to get in touch again if we can help you out any further.
Great support from the Schemes Team - thanks
We had a complicated submission and so needed to talk on the phone and exchange numerous emails with Billie and her team over the period of one month numerous times. Billie, and the rest of her team were always responsive and gracious. Thanks to them all for their support. We found getting registered with HETAS was a smooth and straightforward experience thanks in part to the great work of Schemes Officers like Billie.
29 April 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Billie and the team were always responsive and supportive throughout the registration process. We've passed your lovely feedback on to Billie and the team. Please do get in touch again if you have any further questions, we'll be happy to help!
HETAS Compliance Team incredibly friendly, helpful, and professional
I would like to express my sincere appreciation to the HETAS Compliance Team for their exceptional support and guidance. When my fireplace installer failed to lodge the certificate of compliance, I was unsure how to proceed. Thankfully, the HETAS team provided clear, knowledgeable advice that enabled me to follow up effectively with the installer.
Thanks to their help, the certificate of compliance was successfully lodged with HETAS. Throughout the process, the compliance team were incredibly friendly, helpful, and professional. Their expertise and commitment to customer support made a potentially stressful situation much easier to resolve.
I highly recommend the HETAS Compliance Team to anyone needing support or advice regarding certification or compliance matters. Their service is truly outstanding.
5 June 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to write such a lovely review, Paul. The Compliance team are an asset to us, so it's wonderful to hear such great feedback for them. We're pleased that they were incredibly friendly, helpful and professional whilst assisting you and made a stressful situation slightly easier for you. Please do get in touch again if you have any further questions, the team will always be happy to help.
I would like to thank Chandler Mitchell…
I would like to thank Chandler Mitchell for the most helpful emails he explained everything clearly and gave me some very good points to sort my problem.
6 June 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Becky. It's really positive to hear that Chandler was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, the team will be happy to help.
Billie went above and beyond to help…
Billie went above and beyond to help with my registration requirements. Very grateful and very impressed with her commitment to customer service
5 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Edward. We're really pleased to hear that Billie went above and beyond to help with your registration. Please do get in touch again if you have any further queries, Billie and the team will be happy to help.
Business Development Team
I dealt directly with the Business Development Team and found their support with paperwork went above and beyond. Really helpful and made it easy with all the niggly data and form filling. Thank you!
4 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Anna. It's great to hear that our Business Development team were supportive and helpful whilst assisting with your enquiry. We've passed your feedback onto the team. Please do get in touch again if we can help you out further!
Great service from Jake for my Hetas…
Great service from Jake for my Hetas renewal , I’m extremely busy but Jake was very understanding , he reminded me to do it & helped me through the process.
Would highly recommend.
Many thanks!
4 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Matthew. We're so pleased to hear that Jake provided you with great service! Please do get in touch again if we can assist you further, the team will be happy to help.
Customer service at it's best
The rapid response and helpful information given to me by Breeze in reply to my enquiry was most impressive - It was refreshing to receive such good customer service - thank you
2 June 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Darley. It's great to hear that Breeze provided you with helpful information and good customer service in response to your enquiry. If you have any further questions, please do get back in touch, we'll be happy to help!
Compliance Certificate Query
Quick call back and my issue was resolved. Then followed up with a confirmation email.
30 May 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. We're so pleased to hear that your issue was resolved quickly. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help!
Julia at Hetas was brilliant at helping…
Julia at Hetas was brilliant at helping me with with the application process, nothing was to much trouble ⭐⭐⭐⭐⭐
27 May 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Nathan. It's great to hear that Julia was brilliant at helping you through the application process. We've passed your 5 stars on to her! ⭐Please do get in touch again if we can help you out any further!
Impressive and quick response to a query
I sent an email to HETAS this morning with a query about insulation on a chimney liner. Tracy Henson replied within an hour with an incredibly detailed response which was very helpful. Very impressed
27 May 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Elizabeth. We're so pleased to hear that Tracy was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help!
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