Ordered 3 weeks ago. Heard nothing about delivery or tracking. Emailed 3 times now and been ignored!! Ordered a special present for my daughter who moves off to Oz on 28th. So disappointed. It is jus... See more
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See what reviewers are saying
The color of the middle rock looks white even if we hold it in the ligth. Should be light violet. The names are hard to read. Otherwise everything looks nice. Also the boxing.
need some smaller ring sizes but everything is so perfect.😍 I recommend
Services without problem and good quality.
super service!
26 May 2021
Past perfect :)
22 April 2021
Namem Halskette
Really pretty choker with crystallised initials, came out exactly as I had imagined.
29 March 2021
Very nice necklace
Very nice necklace, my wife loved it. The only thing that could be improved is communication. I would have liked to be clearly informed about the expected dates.
Also, after the object was sent I did not get any tracking number to check the status of the expedition.
However, the jewel was certainly worth the waiting.
13 March 2021
Good customer service, and a satisfied buyer.
My husband ordered a necklace as a gift for me, which did not arrive as scheduled. However, after emailing a support team for information, I immediately received a response, and was assured that I would receive this order within two weeks.
True to their word, Herzschmuck.ch expedited the order, and I now have my lovely necklace. This was excellent customer service and the product is exactly as I expected. I am very happy with it!
7 March 2021
Unprompted review
Reply from Herzschmuck
Hello
Thanks for your review.
Can you please write an E-Mail to support@herzschmuck.ch with your order number?
Its 3 months, since december. We answer every email that we get.
Kind regards,
Ruben Calabrese
CEO | Herzschmuck.ch GmbH
War ales tip top
28 February 2021
Disappointed
Item was much smaller as expected
Wrapping bag was damaged... not so nice to give as a gift anymore
27 December 2020
Top notch product!
This is high quality product. I have no expectations set since I am disappointed with other similar companies who offer the same but this one is top notch! Will order again and highly recommended! 👍🏻👍🏻👍🏻
13 December 2020
Ordered the 7th of November, not received yet
[edited] Got a satisfying answer from after sale
----
[Original] Ordered the 7th of November. I did not receive it yet.
They claim 24h feedback. I try to contact the support. It takes around 72h to get an answer to the initial message. Since then, no answer and it has been 5 days.
7 December 2020
Unprompted review
Reply from Herzschmuck
Hi Steven,
thanks for your message. We are so sorry that you have not got a answer on your second mail.
Your package got lost by the swiss post. We are reproducing your order new. You should get it within 10 days.
We are so sorry for the delay.
Kind regards,
Ruben Calabrese
CEO | Herzschmuck.ch GmbH
Quality doesn't match the price.
2 December 2020
Reply from Herzschmuck
Hello Maja
Thank you for the rating.
Can you please write us an e-mail to support@herzschmuck.ch and tell us more about your experience? We will be happy to hear from you.
Kind regards,
Ruben Calabrese
CEO | Herzschmuck.ch GmbH
Very satisfied
Very satisfied. Clear, prompt and reliable service and a good product at a good price.
30 November 2020
Reply from Herzschmuck
Hallo Andres
Vielen Dank für deine Bewertung.
Kunden welche bei uns einen Kauf tätigen, erhalten im Anschluss nach Erhalt der Ware eine Einladung zur Bewertung auf Trustpilot. Bewertungen spielen für uns eine sehr wichtige Rolle da wir unsere Prozesse sowie Produkte anhand unserer Kundenmeinungen stets optimieren können.
Ich konnte in den E-Mail Verläufen von dir feststellen dass bei deiner Bestellung ein Produktionsfehler aufgetreten ist und du bereits eine vollständige Rückzahlung erhalten hast.
Solltest du dennoch ein Anliegen haben, kannst du dich an unseren Kundendienst wenden. Dieser wird sich innerhalb von 24 Stunden um dein Anliegen kümmern.
Freundliche Grüsse
Ruben Calabrese
Geschäftsführer
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