Hero Bakes Reviews 

Furious, unlike standard mystery boxes this contained absolutely no margarine.

10/10 would buy again.

Well, I bought it for the humour as I don't even like cake. She made a funny post and I'm a sucker for a laugh and a small business. Took WEEKS to get to me which isn't bad considering I bought the mystery box know it may never arrive. Thought it would be full of sh*t and it was! A load of delicious, wonderful sh*t which I have scoffed. There was a secret surprise in there which I am under legal agreement not to disclose but let's just say, it's bloody hilarious. Great company, better jokes! Would buy again! Seriously though, fantastic customer service. Exceptional bakes. I cannot recommend Hero Bakes enough and I've really enjoyed this whole experience because it's not just cake it's a whole event which I've been genuinely excited for the whole time. I'm now wondering if they do wedding favours at a huge discount for die hard fans 🤔

Purchased as a social experiment to prove that all mystery boxes should be paid for, not delivered and have to subject the purchaser for a charge back. They then had the cheek to not only send me a mystery box but make some of the contents delicious too. I was once a fan but have now just become disillusioned with the product here and until better poor customer service is returned I won’t be buying another mystery box. The cakes in a tin on the other hand…..

Bought a Mystery Box from a luxury cake maker thinking it was worth the risk. It eventually arrived yesterday after significant delay with ZERO communication (needs to fire her comms people, Chat GPT). The worst part is I've been left so disappointed that I have to buy another one now and go through this all again because the rest of my family are also maschoscists who enjoy delicious treats. FML.

What an amazing experience, the mystery box was a delight, and Reshmi was a delight to deal with from order to delivery, keeping me informed every step of the way, and calming my nerves with kindness and support when I had concerns over deliver date. Would 100% recommend and will be ordering again…… ( ps, she made me write this, or she said she would post me all over the internet. Send help!)

Ordered a Mystery Box off the back of the Terry Drama, and the business owner had the nerve to actually send it!!!! Can you even believe it? I was promised the full Terry charge-back experience and now here I am, sat stuffing my face with irritatingly delicious Hero Bakes, have gained 3lbs, and can't even take her to small claims. FUMING! Shittingly hilarious service, disgustingly good bakes, would definitely not recommend not ordering. You will be thoroughly disappointed!

After over a month of waiting, my mystery box finally arrived. I won’t disclose the contents, partly to preserve the surprise and partly because I’m not sure I can afford a legal battle with a woman whose supporters identify as knobgoblins.

The whole thing is an outrageous amount of effort to go to for a piss take. I’d intended to remain a casual observer, but apparently I’ve now paid to join the knobgoblin tribe.

Absolutely no regard for those of us who enjoy having something to complain about.

Five stars ⭐️⭐️⭐️⭐️⭐️

I’ve seen what Reshmi’s capable of when she commits to something, and I’m not volunteering to be her next victim.

What a bloody stupid idea! Got sent one of these shitty mystery boxes for my birthday - without warning! Who thought of that bloody nonsense?!

Even more annoyingly, the cake is stupidly gorgeous and I definitely want more! How annoyed am I?! There goes my diet, straight out the window.

How dare you sabotage me like this?? I was doing perfectly well until you came along with your delicious little box of temptation.

Absolutely disgusting behaviour.

10/10. Will definitely be accepting gifts again. 🤬🍰

Hero Bakes should be ashamed of themselves. Ordered the mystery box and was disgusted to discover that it actually arrived after an unspecified amount of time after I’d requested it causing some mild anxiety/enjoyment.

Terribly sarcastic and savage customer service throughout. Cannot recommend (enough).

I was hoping for at least ONE disappointing cake so I could feel justified in writing a proper complaint. Nothing. Not even a slightly rubbish one. Just an obnoxious collection of delicious cake.

Completely unacceptable, total pi$$take that I’m having to go back and buy one for a friend now.

Knobgoblin for life.

⭐️⭐️⭐️⭐️⭐️

Shit service. Shit communication. Shit delivery times. Box arrived late and I’d already mentally drafted the chargeback.

Unfortunately, the actual bakes are unbelievable.

Absolutely furious that I now have to order again.

5 stars.

Utterly shit. Would recommend.

Bought a mystery box. No idea what was in it. No idea when it was coming. Was starting to suspect neither did they.

Eventually it turned up and, annoyingly, it was bloody brilliant. Really cool, properly thought-out packaging and clearly far too much effort went into the whole thing.

So naturally I asked ChatGPT to help me write a shit review about how good it was, because apparently this is what customer service has come to.

Awful. Loved it. 10/10. Would order again.

Written by me, with unnecessary assistance from ChatGPT because I couldn’t even be trusted to write my own fake complaint. 😂

Bought the Mystery Box. Well what can I say, disappointment is an understatement! I was promised dreadful Tesco value chocolate and loo roll empties, instead I get [redacted due to definitely legally binding NDA] WHICH IS SOMEHOW EVEN WORSE! And took MONTHS to get here. Owner is so rude too.

(I love my box and the in jokes and Reshmi actually kthxbai)

Ordered the Mystery Box. Waited a lifetime for it, with a tonne of bants / abuse along the way. Never been so insulted as a customer. 10/10 for the contents, when they eventually turned up. Would recommend.

Utterly shit.
Placed an order for a mystery box with a hope and a prayer. No clue if it’d arrive or even what it was.
Absolutely brilliant banter throughout the process especially as people starting clutching their pearls at the length of time of dispatch (they clearly didn’t get the memo that it was a social experiment!).
I wasn’t even bothered if I didn’t receive anything as that’s the (openly told) risk you take!
Loved it. Would recommend 👌🏼
(To be clear. It’s not utterly shit.)