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Hermosahair Reviews 

1,358
•
TrustScore 4.5 out of 5

4.7

Wig Shop
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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are soft, natural-looking, and exactly as pictured online. Many consumers are delighted with the fast delivery and excellent customer service, highlighting good communication and helpful support. The products are often described as beautiful, comfortable, and easy to wear, leading to numerous compliments and repeat purchases. However, some people mentioned issues with product accuracy, stating that certain items did not match the advertised pictures or descriptions, particularly regarding color and style. A few other people also felt that the quality was poor or that the wig caps were too small, making them uncomfortable or unusable. Additionally, some reviewers expressed dissatisfaction with customer service when issues arose, citing slow responses or difficulties with refunds for lost or incorrect orders.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied

Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,358)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10!

Hair def needs absolutely nothing done besides styling how you want it . True to length and it is def on out on and go no glue needed !

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent!

The communication was great. The wig made it in a timely manner. And to top it off, the hair is AMAZING!! Will definitely be ordering again!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa hair did exceed my…

Hermosa hair did exceed my expectations. I'm happy with the product I received, the timely manner of delivery, the excellent package it came in and the gifts attached. I will definitely be shopping again for sure.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa Hair- Good experience/ Worthy

When I bought Hermosa wig online, it was with uncertainty. Most of the time, the product customers received are different from the video. But I was so happy with Hermosa hair: the quality, the length, everything was as in the video. On top, I received a beautiful gift from Hermosa. Thank you for the good service!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality wigs

I placed my order on March 27th and received it on the 30th both wigs are top quality wigs. You can’t ask for any better! No shedding, true to length and they are full wigs!! I would give them 10 stars if I Could. Not to mention they checked to make sure I received my product. I am very pleased and will spread the word to my friends and family to do business with hermosa!!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I've bought from Hermosa several times

I've bought from Hermosa several times. Initially the shipping was going to take a long time to arrive but they were able to help me speed up the delivery so kt would arrive in time. Their products are great quality and I get lots of compliments!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I always get my wigs in a timely manner…

I always get my wigs in a timely manner and I have always loved their hair so beautiful and it has lasted for years and still looks good like I just got it. I would recommend their hair and I will keep buying more hair from them no other seller does it better than Hermosa hair🥳

25 March 2026
Unprompted review

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