Absolutely shocking communication. They sent an invoice for my purchase. But failed to put my transaction thru. If they can not do the simplest of tasks. No custom from myself thanks. In the future.
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See what reviewers are saying
Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... See more
Company replied
This company are a nightmare to contact. It's impossible to actually speak to someone on customer services that don't actually exist in real terms. I've tried 4 different numbers and no joy. They say... See more
I possible did not read the small print but the coin was much smaller than I had envisaged and coming in a pack with blank holes to buy future coins was not what I expected
Company replied
Company details
About Heritage Coins
Written by the company
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
Contact info
2.6
Poor
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
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untrustworthy company
I purchased a 3D coin for 3p+ £2.99 postage.
They then sent me another coin even though I told them no. They then expected me to purchase it or send it back.
"Unsolicited goods are items sent by a business to a consumer who did not order them. Under UK law, specifically the Unsolicited Goods and Services Act 1971 and Consumer Protection (Unfair Trading) Regulations 2008, you are not obligated to pay for or return these goods. You can keep them as if they were a gift, and it is a criminal offense for the sender to demand payment for them"
They then tried to get the money from credit card. My bank informed me and sorted it for me.
1 September 2025
Unprompted review
Reply from Heritage Coins
Hi Jeff,
Thank you for bringing this to our attention, and we're genuinely sorry for the frustration this situation has caused.
The 3p Thru’penny Bit is part of a wider commemorative collection that has been enjoyed by hundreds of collectors across the country. Unfortunately, it seems that a human error from one of our team members led to the additional coin being sent to you, despite your clear instructions. We completely understand how disappointing that must have felt, especially when it resulted in an attempted charge.
I can confirm that your account has now been fully resolved, and no further action is required on your part. Please accept our sincere apologies for the inconvenience and confusion caused. We truly value your support and hope to restore your confidence in our service moving forward.
Kind regards
Customer Support
Reply from Heritage Coins
Hi Sylvia,
We’re so pleased to hear that you loved the design and quality of the VE Day coin, thank you for your kind feedback!
This special commemorative piece has been extremely popular among collectors, and we’re thrilled it’s found a place in your collection. It means a lot to us when our customers appreciate both the artistry and historical significance behind these coins.
Looking forward to serving you again soon!
Kind regards
Customer Support
Reply from Heritage Coins
Hi Mr Ashby,
Thank you so much for your kind words! 😊 We're thrilled to hear you're enjoying the collection.
Your feedback truly means a lot, thanks again for being part of our community!
Kind regards
Customer Support
Reply from Heritage Coins
Hi Mrs Ellis,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Michael,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our coins and service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
I ordered one coin he arrived with…Missing coins
I ordered one coin he arrived with about 10 days. I ordered another two that has never turned up at a.l
28 May 2025
Reply from Heritage Coins
Hi Jackie,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received the second part of your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Another company that cons one time…
Another company that cons one time purchasers into a subscription. Sick of this devious practice.
Attract clients through your expertise and excellence and not your obscure small print.
The most sneaky,underhand way to generate sales
17 July 2025
Reply from Heritage Coins
Hi Neil,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Silver 50p coin was as described and…
Silver 50p coin was as described and delivered in a well packaged parcel and delivery was fast.
17 July 2025
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
They talked the talk but didn’t deliver…
They talked the talk but didn’t deliver what was ordered it took too long to rectify and to this day never delivered the correct coin to complete the set disappointed 😑
17 July 2025
Reply from Heritage Coins
Hi David,
Thank you for taking the time to leave a review.
Thank you for bringing this to our attention, we are very sorry to hear this. I have passed your details over to a member of our team who will be in touch via telephone.
Thank you,
Customer Support
Very poor experience.
Very poor experience.
My dad bought a VE Day set. When it arrived, one coin was missing. He called and asked for the missing coin. He was sent a duplicate of one he already had. So he called again. He is very hard of hearing and it’s very clear when you speak to him on the phone that he’s struggling to follow the conversation.
Instead of getting the missing coin, this time Heritage Coins sent him a different set and billed him more than £300. He didn’t ask for the new set at any point and was surprised when it arrived.
He has since tried to return all the coins but he doesn’t have a smart phone, can’t hear well and isn’t computer literate enough to generate a QR code for a returns label.
He has spoken to Heritage Coins and thought they were sending him a returns label in the post. He hasn’t received one.
I’ve tried to contact customer service to fix this for him. The phone line has 3 options - pay a bill, buy more coins or talk about your account/order. When I choose the option to speak about the orders, there is a recorded message saying no one is here and use the online chat. I used the online chat, I was told someone would need to call me back - this was four days ago. No one has called back. I emailed customer service two days ago and haven’t heard back.
I wouldn’t recommend this company at all. It doesn’t want to engage with customers when things go wrong. There is no simple and fast way to contact them unless you want to give them money.
I would like to return the coins for my dad but just wanted to speak to someone at the company first to make sure I’m doing it the right way since there is a lot of money involved.
I think the sales staff need training on dealing with vulnerable customers.
They should be sure that someone has heard and understood before they process large sums of money from their account.
Update: I’ve noted the response from customer service. The problem is I’ve already used the chat and been told someone will need to call me back and they haven’t. And I’ve also emailed and had no reply. All attempts to make contact have failed so telling me to use the chat isn’t all that helpful.
23 June 2025
Unprompted review
Reply from Heritage Coins
Hi Carla,
Thank you for taking the time to leave a review. We apologise for the difficulties your Father has experienced with his order.
So that we can resolve this for you, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Our team will be able to assist you in arranging the appropriate next steps.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Richard,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
The Coin was as good as expected
23 May 2025
Reply from Heritage Coins
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
My last (and it will be the last) order…
My last (and it will be the last) order arrived in a timely fashion but their accounts department were useless, twice failing to correctly allocate payments to the order and subsequently issuing demands for payments that had already been made, and were showing as miscellaneous credits on my account.
Also although I have asked to be removed from their contact list, they have ignored this and I am still receiving phone calls from them
3 February 2025
Reply from Heritage Coins
Hi Heather,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We have located your details and I have now removed you from our contact and mailing list. Our mailings are scheduled in advance so it is not possible to stop those that are already in preparation. Due to this, you may continue to receive the mailings for the next four weeks.
Please accept our apologies for any inconvenience caused.
Thank you,
Customer Support
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Absolutely dreadful service
Absolutely dreadful service. I ordered one of 49999 coins. After just over 3 months I very politely enquired when my coin may arrive. The response was "due to an overwhelming demand......" Well if you have minted 49999 coins, surely that will be the demand. It arrived 18 weeks after I paid for it which was 12 weeks after my nephew should have received his birthday gift, which, by the way, he and I were pleased with. Lovely gift, dreadful service. Sad
28 November 2024
Reply from Heritage Coins
Hi Douglas,
Thank you for taking the time to leave a review.
We understand your frustration with the delay in receiving your order. We strive to provide timely delivery and it is disappointing to hear that this was not the case for you. We appreciate your patience and understanding during this time.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
What a lovely coin,i want to get the…
What a lovely coin,i want to get the next 2 coins in set.
14 May 2025
Reply from Heritage Coins
Hi Jeffery,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying the coin.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Great in all aspects.
7 May 2025
Reply from Heritage Coins
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Colin,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Reply from Heritage Coins
Hi Mrs Campbell,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Neil,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
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