Heritage Traditions Reviews 263

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I got few hats, different colours for my husband. He absolutely loves them all. Great quality, quality stitching and great communication. Thank you.

Rated 1 out of 5 stars

They sell a lot of items that look to be wool, marketed very well but are cheap over priced woollens. I recently bought an acrylic shawl which fell apart after wearing once. There is many quality p... See more

Company replied

Rated 5 out of 5 stars

Great looking hat and great fit as described. Excellent customer service - they gave me a full refund on delivery when the courier failed to deliver next day. Can't wait to be wearing my 'Doyle'... See more

Rated 5 out of 5 stars

My partner and I travelled with Lochs & Glens in mid-December and came back via a stop-off at Moffat Service Station. He bought a tweed cap there, but subsequently lost it after Christmas so I went o... See more

Company details

  1. Fashion Accessories Store

Written by the company

Heritage Traditions takes key inspirations from the classic British tweeds and Scottish checks from traditional weaving, mastered by craftsmen and mill workers over the past few centuries. Our collection of caps and accessories are crafted in a range of wool mix herringbones, checks and houndstooth that are characteristic of tweeds developed throughout the British Isles. We create our collections using styles handed down through generations but always with a modern twist – bringing long established shapes up to date with contemporary fits and clever attention to detail. You will find all our styles in a variety of colours, patterns and fabrics that will finish your look perfectly, whether you are out walking the dog or dressing up for a day out at the races. Newsboy caps, Baker-Boys and Flat Caps are our signature and come in high quality wool mix tweeds with elastic trim for easy fitting and our leather brand tab. Look out for co-ordinating products to complete your outfit with matching tweed ties, bow-ties and gloves. Our scarves are made using the finest materials and brushed for a soft luxurious handle and will keep you warm as well as stylish. Wallets and Hip Flasks add a perfect finish for your Heritage Traditions look and make great gifts too.


Contact info

4.0

Great

TrustScore 4 out of 5

263 reviews

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Rated 1 out of 5 stars

still didn’t receive anything

still didn’t receive anything. might answer differently after

24 February 2023
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Reply from Heritage Traditions

Hi. I have checked tracking for your order and it's showing as delivered today, still within the quoted 10 working days. If you would like to discuss further please reach out. Thanks

Rated 1 out of 5 stars

No cap, no tracking status...

I ordered my cap at the end of January. I am still waiting for it to arrive. It is now February 10th.

27 January 2023
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Reply from Heritage Traditions

Hi John. Sorry to hear you haven't received your order. Are you able to email us at info@heritage-traditions.com and we can look into this further for you? Thanks

Rated 5 out of 5 stars

Great product

Great product. I was heartbroken when I tore a pair of your gloves that I had bought while in the UK. Fortunately, you ship easily to the US, so I was able to order a replacement pair. Thank you!

30 December 2022
Rated 1 out of 5 stars
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Reply from Heritage Traditions

Hi Paula, Sorry to hear you are still waiting on your order. It left us via tracked service and looks to be in transit, unfortunately Royal Mail (our courier) have suffered a cyber attack which has caused delays to international deliveries. Apologies this has happened. I will email over your tracking info now. We will take on the feedback and look into ways of improving our services moving forward.

Rated 2 out of 5 stars

It's not that anything went wrong,but I…

It's not that anything went wrong,but I placed the order on December 30, 2022, and it is still in Slough, England. My tracking app says it's still at the sorting center. I love the hats from Heritage Traditions, but it seems to take an exceedingly amount of time to get from the UK to the U.S.

30 December 2022
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Reply from Heritage Traditions

Hi Matthew, I've checkedyour order and see that we have quoted 7-21 working days which is for the service you selected. Normaly deliveries are at the shorter end of this but unfortunately our carrier has advised of delays recently. I can see it is still in transit as per the tracking info but if it doesn't arrive within the 21 working day timeframe, please contact us and we will investigate further. Thanks

Rated 5 out of 5 stars

Good quality

Good quality, stylish gloves. lovely fit. Value for money. Arrived very quickly. seller kept me informed. Highly recommended.

11 January 2023
Rated 3 out of 5 stars

Nice hat, slow delivery

I like the hat, but it took almost a month to receive.

15 December 2022
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Reply from Heritage Traditions

Hi Kevin I'm sorry for the delay. Royal Mail strikes have caused significant delays for all carriers but I'm glad you like the hat!

Rated 5 out of 5 stars

Excellent Customer Service

The great customer service I received. My order didn't arrive in the given time frame and the tracking number didn't work. I contacted Heritage they checked, the tracking didn't work for them. They asked if I wanted a refund or my cap. I received the cap in less than 2 weeks. Thank you!

12 December 2022

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