Herbieplays Reviews 51

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Ordered a doll in June for my daughter never received it it's now November didn't respond to my multiple emails it's definitely a scam

Rated 1 out of 5 stars

I ordered a miss Rachel doll for £26 4 months ago and despite me emailing support 6 times I’ve never even received a reply. Obviously a scam and like so many others I’ve lost my money, how despicabl... See more

Rated 1 out of 5 stars

I had same experience as everyone else. I'm a granny whose granddaughter loves Ms. Rachel. I order 5 weeks ago and nothing. As stated, links closed, no number, no response. I'll write my bank and r... See more

Rated 1 out of 5 stars

Same story as most people on here ordered herbie for my grandson waited emailed several times no response gutted my grandson would have loved it Scammers are such low life targeting children

1.3

Bad

TrustScore 1.5 out of 5

51 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER, bunch of lowlife scammers. Take your money then say a three week wait as so busy and never hear again. To scam kids prooves them to be the lowest form of life.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam
Made an order over six weeks ago
Took my money straight away
Then sent me an email saying they had a backorder for three weeks
Not heard anything
Tried to contact them, no reply
Website closed down

24 May 2024
Unprompted review
Rated 1 out of 5 stars

I ordered my doll on May 30 for $41.

I ordered my doll on May 30 for $41.
They took the money out right away. A couple days later they sent an email saying it will be delayed by 3 weeks.
It is now June 27. And the website no longer exists. And the tracking disappeared. And nobody has responded despite numerous emails sent.
This is 100% a scam.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Purchase of Ms Rachel Doll

I also bought a Ms. Rachel doll for my granddaughter and it’s been two months and have t received it as of now. It’s DEFINITELY a SCAM! I contacted my bank and got refunded by my bank. Total disappointment because my granddaughter really likes watching Ms. Rachel! Went back to the website and it has disappeared! Do NOT ORDER FROM THEM!

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Me to

Me to, ordered miss racheal doll for my Grandaughter, so annoying, contacted the bank.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

It’s a scam!!

It’s a scam!!! I ordered a miss Rachel teddy over 4 weeks ago and still not received it. I’ve contacted them numerous times and no reply!!!!!

23 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY FAKE WEBSITE

It is a SCAM! Pls AVOID!
I ordered via a link/ad on Instagram from a page called @shopherbieplays. They charged £16 and took the money out of my account for a ms Rachel plush toy. It’s been weeks and I have not received my order. The website no longer exists and the tracking details have disappeared. I’ve checked the Instagram page and have seen many other customers complaining of the same that they’ve been scammed. If you contact the bank you can get your money back however have to first contact the ‘seller’ and give them 2 weeks. Disappointed!

21 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMED and WEBSITE NO LONGER EXISTS

I wish I could a review about this website and rate it 0 stars. I ordered a ms Rachel doll for my 19 month old daughter. As she loves watching ms Rachel. The order was placed on 24th June 2024. It said order will be no longer than 5 business days. But then 3 days later I get another email to say it’s gonna take 3 weeks to be delivered as they are handmade to order and they will include a free mystery gift. Today is 19th July2024, I went to go on the website and the website no longer exists. So now this has felt like a scam. DO NOT ORDER FROM THIS WEBSITE IF IT BECOMES ACTIVE AGAIN.

19 June 2024
Unprompted review

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