I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
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See what reviewers are saying
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tr... See more
Company replied
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and... See more
Company replied
Great company get most of my dry herb vaping gear from here! Got a couple free pax krush kube 2 s with a couple recent orders each for a new dry herb vape. Good customer service too had all issues res... See more
Company replied
Company details
Written by the company
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contact info
54 Scarva Road, BT32 3AU, banbridge, United Kingdom
- hello@herbalizestore.com
- herbalizestore.co.uk
4.2
Great
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fast well packaged item
20 March 2022
Reply from Herbalize Store
Hi Steve,
Thank you for shopping at Herbalize Store!
Feel free to contact us if you have any questions
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi Cat,
Thank you for the review!
We hope to see you again!
Kind regards
Olivia Wayne
Herbalize Store
Customer service was non-existent
Customer service was non-existent. I emailed straight after ordering my product as I was told someone bought me one as a gift. I asked them to cancel the order and not send.
Today I receive the package, with no acknowledgment of my request.
17 March 2022
Reply from Herbalize Store
Hi there!
I'm sorry that your request didn't get through!
I have checked our inbox and spam and I can't find any email requesting to cancel the order.
We have a very active support team and it is also in our best interest to cancel an order before it ship since we offer 14 days free return.
I have sent you a free return label and instructions for sending this back to us today.
If you have any further questions please let me know
Kind regards
Olivia Wayne
Herbalize Store
Arizer parts
Solid customer service. Kept me updated due to long shipping time from EU. Trusted seller of original parts for my vape.
17 March 2022
Reply from Herbalize Store
Hi Ben,
Thank you for shopping with us helping out planting more trees 💚
I'm glad that our staff kept you updated during the whole time.
Feel free to contact us at anytime if you have any questions
Kind regards
Olivia Wayne
Herbalize Store
Very pleased with my puchase
17 March 2022
Reply from Herbalize Store
Hi Stephen,
Thank you for shopping at Herbalize Store.
Feel free to contact us at anytime!
Kind regards
Olivia Wayne
Herbalize Store
A really helpful store
A really helpful store, my girlfriend bought me this for my birthday and it was shipped to my address with no problems (concidering it was DPD lol). Very pleased with my pax3, the only downside is a slow stiff draw but that's not this companies fault. Going to buy some budcapz from ebay to see if this helps. When starting I find the half pack lid to perform best. All in all 5*****
16 March 2022
Reply from Herbalize Store
Hi Nicholas,
Thank you for shopping with us helping out planting more trees and for leaving a review 💚
The PAX 3 is known for being a litttle difficult to get a good drag from. Luckily there is a solution:
1. Make sure your herb is well grinded and dry.
2. Use the half-pack oven lid included in your Complete kit. You will both save herb and the PAX 3 experience will be completely different 😎
Let me know if I can assist you any further
Kind regards
Olivia Wayne
Herbalize Store
Very happy.
Very pleased with the ease of online store , follow up customer service 10/10.
16 March 2022
Reply from Herbalize Store
Hi Mark,
Thank you for the review! I'm glad that we managed to solve this thanks to you help and that you have received your products as well
If you have any further questions please let me know
Kind regards
Olivia Wayne
Herbalize Store
Excellent service 👏 always on time…
Excellent service 👏 always on time ..Great price well worth the w6ait.
11 March 2022
Reply from Herbalize Store
Hi Peter,
Thank you for the kind response and for shopping at Herbalize Store!
Please let me know if I can assist you any further
Kind regards
Olivia Wayne
Herbalize Store
Promise of quick delivery not fulfilled
Promise of quick delivery not fulfilled
Still waiting!
Took money quick enough though hahaha
Now resolved !
9 March 2022
Reply from Herbalize Store
Hi there!
Thank you for shopping with us helping out planting more trees 💚
Your order was placed after our opening hours but was fulfilled first thing in the morning and delivered after three days.
I hope we can offer faster turnaround in the future.
If you have any further questions please let me know
Kind regards
Olivia Wayne
Herbalize Store
Quick sale and delivery. Nice price
Ok I found this vape (mighty+) after searching g high and low. This site had the best price. I made an order and it was shipped promptly and delivered quickly too. I’m happy with the product. No issues whatsoever.
8 March 2022
Reply from Herbalize Store
Hi Rebecca!
Thank you for shopping with us helping out planting more trees 💚
I'm glad that you found yourself a Mighty+ 🤩 It's a great device!
We hope to see you again, feel free to contact us at anytime!
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi there!
Thank you for shopping with us! I'm to read that you considering using us again!
Feel free to contact us at anytime!
Kind regards
Olivia Wayne
Herbalize Store
Mighty x
Very good services and communication I new every move that was being made and another order is going in shortly thank you Herbalize
8 March 2022
Reply from Herbalize Store
Hi William,
Thank you for shopping with us helping out planting more trees twice 💚
I'm glad that you like our service, we are happy to have you as our customer!
Kind regards
Olivia Wayne
Herbalize Store
If I could give no stars I would
If I could give no stars I would. I purchased a new mighty + Becuase my old mighty recently was starting to die. Upon receiving it from herablize I was hit with error messages on the screen the first day I got it and unpacked it. I tried to get ahold of customer service and it seems like all its been is a back and fourth game of them trying to tell me I need to go through storz and bickel. I am now a month in with this vaporizer which is still giving errors error004 to be exact which I've looked up and it says it's a defective product. I have even gone directly to storz and bickel and they have said that the company seems like they are just giving me an excuse which I think they also are. This is the worst customer service I think I've ever had. I was finally told I would get a return label so I can send this defective vape back and that was 4 days ago now I'm still sitting here wondering why this couldn't have been resolved when I reported having this issue the day I opened it from the mail. Unbelievable. Will never recommend them ever to anyone. 450 dollars later and I have a defective vape.
Edit: you guys didn't resolve anything. I had to initiate the refund on my own. The only reason I was refunded is because I paid through sezzle I can't imagine where my refund would be if I paid solely on my credit card. Cherry ontop of this was herbalize trying to say I was lying and that my vape was working fine and they would be sending it back to me until I told them in our conversation the problem was intermittent which was said at the beginning. What a joke. Such a bad experience will never purchase from them again and I advise everyone I know not to. This company is very unorganized and very scammy.
8 March 2022
Unprompted review
Reply from Herbalize Store
Hi Leanne,
Im sorry for your experience but I'm happy we got your issue resolved!
Feel free to contact us at anytime!
Kind regards
Olivia Wayne
Herbalize Store
Not only did this item take two weeks…
Not only did this item take two weeks longer than it should have to arrive but they chose the most incompetent postal service ever.
In future, I highly recommend avoiding DPDs service completely.
3 March 2022
Reply from Herbalize Store
Hi there!
I'm very sorry for the shipping delay on our behalf but I'm glad that the order was delivred within our shipping policy's timeframe.
Kind regards
Olivia Wayne
Herbalize Store
Good value price
Good value price! It took a few weeks to be delivered but that’s expected as it comes from Ireland. It was delivered today, but have yet to try it. Came in perfect condition, with no damage. Thank you guys :)
2 March 2022
Reply from Herbalize Store
Hi there!
Thank you for shopping with us helping out planting more trees 💚
I'm glad you had a good experience at Herbalize Store and hope the product is up expectations!
Feel free to contact us at anytime!
Kind regards
Olivia Wayne
Herbalize Store
All good thanks
24 February 2022
Reply from Herbalize Store
Hello!
Thank you for the review and shopping with us!
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi Paul,
Woow, great to hear your thoughts!
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi there!
Thank you for shopping with us!
Kind regards
Olivia Wayne
Herbalize Store
Goods arrived in good time and tracking…
Goods arrived in good time and tracking was easy enough although had to download a app to do so
17 February 2022
Reply from Herbalize Store
Hi Alex,
Thank you for shopping with us!
I'm happy thar you had a good shopping experience at Herbalize Store
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hello there!
Thank you for supporting Herbalize Store.
Kind regards
Olivia Wayne
Herbalize Store
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