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Henry Schein UK Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and positive attitudes. Many highlight the outstanding customer service, noting that representatives go above and beyond to assist with orders, resolve issues, and provide valuable support, making the overall service experience smooth and efficient. However, some people were dissatisfied with the company's competence in handling orders and ensuring correct product delivery. These customers reported issues with incorrect items being sent, difficulties with refunds or exchanges, and problems with orders being lost within the company's system, leading to wasted time and resources.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting the reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the extensive product... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless and stress-free ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We moved all our ordering over to Henry…

We moved all our ordering over to Henry schein over a year ago now. We've had great service from our rep Jody. From the initial meeting to now the communication has been great. Always answers queries promptly and is always very helpful with finding products or alternatives.

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for taking the time to share your feedback! We’re delighted to hear that your experience since moving to Henry Schein has been so positive. It’s great to know Jody’s support, communication, and product knowledge have made the process smooth and helpful.

Rated 5 out of 5 stars

Fast friendly service

We’ve used Henry Schein for many many years and have always received a smooth speedy service.
Anne is always on hand to assist with any queries and offer up a solution, which saves me a great deal of time and stress!

24 October 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your wonderful feedback and long-term support! We’re delighted to hear that you’ve consistently received smooth, speedy service and that Anne has been such a great help.

Rated 5 out of 5 stars

Sally Dawson…

I have had the pleasure of having Sally Dawson as our account manager for around 20 years. Her product knowledge is incredible and it always amazes me that she knows what I am asking for when I say that little green packet. On many occasions she has saved the day by personally delivering a loan piece of equipment. Thank you Sally

30 October 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your incredible feedback and loyalty over the years! We’re thrilled to hear how much Sally’s knowledge, reliability, and personal support have meant to you.

Rated 5 out of 5 stars

Anne

Our rep Anne has always been incredible to deal with. As a Practice Manager I have dealt with Anne for many years and she’s always willing to go the extra mile and always tries to go above and beyond. Anne’s commitment, dependability, and upbeat attitude have a genuine impact on our practice. I’m very grateful for all that she does.
⭐️⭐️⭐️⭐️⭐️

27 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear how much Anne’s support and dedication mean to you and your practice.

Rated 5 out of 5 stars

We have been using HS for almost 16…

We have been using HS for almost 16 years. The service that is provided always amazing and very quick. Anne has been our rep for a long time. She is always very helpful, understanding and knowledgeable. Great at her job.

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback and loyalty over the years! We’re thrilled to hear that you’ve consistently received great service and that Anne has been such a helpful and knowledgeable support.

Rated 5 out of 5 stars

Great service

Experience with Henry Schein has been excellent.
Our local rep Anne Mcdougall
is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any offers available which is a great benefit to our practice . Own brand products work well with added benefit of reduced cost

2 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such an excellent experience and that Anne has been such a great support.

Rated 5 out of 5 stars

5* Great company

5* Great company, our go to for everything, always exceptional quality and value for money, our local representative for our area Ann is always on hand to help and provide 5* service.

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such a great experience and that Ann has provided exceptional support.

Rated 5 out of 5 stars

5 STARS for Sally!

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently goes out of her way to help in any way she can, and her dedication, reliability and positive attitude make a real difference to our practice. We truly appreciate everything she does for us.
5 STARS!

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your amazing feedback! We’re delighted to hear how much Sally’s support and dedication mean to you and your team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, particularly from Sally, our accounts manager. Nothing is ever too much trouble for Sally! The support we have, from ordering materials, helping us with broken instruments (or finding items when we don’t know the name of them!) or her invaluable infection control advice is priceless to us. Thanks Sally!

29 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re thrilled to hear how much Sally’s support means to you. She always strives to provide exceptional service and advice, and your kind words will mean a lot to her.

Rated 5 out of 5 stars

Sally has been supporting our business…

Sally has been supporting our business for more than a decade, and her dedication is truly remarkable. She consistently goes above and beyond to help, even when it’s outside her department. Her commitment, kindness, and reliability make her an invaluable part of our success. We couldn’t ask for better support — five stars from us!

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your amazing feedback! We’re delighted to hear how much Sally’s dedication and support have meant to your business over the years.

Rated 5 out of 5 stars

Excellent all the time very helpful

Roxane Forestal consistently demonstrates excellence and provides exceptional support. Her professionalism and helpfulness are greatly appreciated.
Thank you very much.

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind review!

Rated 5 out of 5 stars

Great service

Amy is a great asset to HS - always goes the extra mile to help with products and getting information when required. We can message her about anything usually with immediate replies. Thanks - Woodlands Dental Ansdell.

30 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear that Amy has been so helpful and responsive. We’ll be sure to pass on your kind words to her and the team at Henry Schein.

Rated 5 out of 5 stars

Reliable rep

I’ve had the pleasure working with Tom for sometime, and can confidently say he is incredibly knowledgeable about the products he represents and is always willing to share his expertise in a clear and helpful manner. He is professional, friendly and efficient in responding to my queries.
Working with him makes the process seamless and enjoyable.

Nasim
Omid Sobhani Dental Practice

28 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear that Tom has provided such knowledgeable, professional, and friendly support. It’s great to know he’s made your experience seamless and enjoyable - we’ll be sure to share your lovely feedback with him.

Rated 5 out of 5 stars

Tracy has always looked after us…

Tracy has always looked after us fantastically! She answers any questions we throw at her and researches everything we ask of her. We would be listening without her. Thank you

22 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear how well Tracy has looked after you. We’ll be sure to pass on your kind words, which she’ll really appreciate!

Rated 5 out of 5 stars

Best Rep

Cheryl Russell is amazing at her job, I have never felt so updated with everything that is going on or available at Henry Schein.

Cheryl goes above and beyond to ensure you have everything you need.
If I am ever stuck on trying to find a product, it's just a simple message to Cheryl, and she deals with it instantly.
I am very happy with the service Cheryl provides she is very helpful, accommodating, and friendly. Thank you for all your support and hard work, its much appreciated.

27 August 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear how well Cheryl has supported you. She truly goes above and beyond to look after her customers, and your feedback will mean a lot to her. We really appreciate you taking the time to share your experience - thank you for your continued support!

Rated 5 out of 5 stars

A massive Thank You to Sally Dawson

A massive Thank You to Sally Dawson. She is always so knowledgeable and helpful. 5 star professional and efficient service.

29 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that Sally has provided such knowledgeable and efficient support. We’ll be sure to pass along your kind words - she’ll be thrilled to know she made such a positive impression.

Rated 5 out of 5 stars

Joey Whitby has been amazing ,so…

Joey Whitby has been amazing ,so professional and has been so supportive and helpful especially regarding starting my aligners journey , helping me at every stage and with getting me in touch with other reps.So lucky to have met him.

16 September 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

Tom is an excellent agent and asset to…

Tom is an excellent agent and asset to Henry Schein. He is quick to respond, personable and a willingness to help you as a client, to deliver the best care to your patients. Thanks Tom for all your support when setting up our new clinic, and I look forward to working together in the years to come!

1 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for taking the time to provide your kind feedback! We will be sure to share this with Tom.

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