Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
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Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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She was a treasure
Just for clarification, Mrs Kyte made all the arrangements, but the care was for my wife, Maureen Morley, and I of course paid the fees.
I did not find your admin totally user-friendly, not least when, having paid the full amount in advance, I subsequently received an invoice for the first couple of weeks. I was later told this was purely procedure.
Understandably, Fatima got off to a shaky start, but as soon as she became acclimatised, she was a magnificent carer. She made Maureen feel really at ease, the looked after all her needs, including intimate washing, she conversed with her, and in fact made sure she was always as comfortable as possible.
Fatima also clicked really well with our more-than cleaning lady, and indeed became so much part of our little entourage that both sides were sorry when the time came for her to leave.
She is a treasure and deserves the best references possible.
Your admin, and indeed the PR of your image... Needs tightening up.
Christopher Morley
12 August 2026
Reply from Helping Hands Home Care
Good morning Christopher,
Thank you for sharing your experience and for highlighting both the positive aspects of your journey and the areas where you feel improvements could be made, we value all feedback and are always looking for ways to improve.
We are delighted to read your kind comments about Fatima and the positive impact she had and made Maureen feel at ease how she became such a valued part of your household. We will ensure your comments with both Fatima and the relevant teams to look into.
Kindest regards
Katie
Louise was very kind
Louise was very kind, helpful and reassuring. She called back when she said she would and care was arranged quickly, efficiently and with empathy.
18 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really appreciate it.
We are pleased to hear that Louise was very kind, helpful and reassuring during your enquiry. It is also great to hear she called back when she said she would and was able to arrange care with empathy, quickly and efficiently.
Your feedback will be shared with Louise and the team who will be delighted to read your comments.
Kindest regards
Katie
Always feel reassured knowing this team…
Always feel reassured knowing this team is looking after my elderly relative.
18 August 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you always feel reassured knowing your elderly relative is being looked after by our team. Providing dependable, compassionate care and giving families peace of mind is incredibly important to us, so it is wonderful to know that our support is making a positive difference.
We will be sure to share your feedback with the team in York who will be pleased to read your comments.
Kindest regards
Katie
Great customer service over the phone
Great customer service over the phone. Efficient and pleasant in manner.
18 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you received great customer service over the phone. It is wonderful to know that the team member you spoke with was both efficient and pleasant, as providing a friendly and professional service is something we strive for.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
The staff and clients are amazing but…
The staff and clients are amazing but the lack of compassion or professionalism from office and management ruins the whole business . As long as calls are covered the office staff do not care where they send the carers , so many miles between calls , and don’t care about continuity as long as the stats are looking good for management . From experience , the only thing holding this place together is the dedication fom the amazing kind carers . Peterborough branch
20 August 2025
Unprompted review
Reply from Helping Hands Home Care
Good morning,
We are very sorry to receive your review and read your comments.
So we may look into your concerns could we kindly request you provide us with the name of the branch to which your comments refer.
Please email me directly at kathryn.wilson@helpinghands.co.uk
Update -
Thank you for updating your review, our dedicated Customer Experience Team work hard to speak with all carers and customers from each branch to gain a better understanding of what we do well and what improvements can be made. We would welcome the opportunity to verify and look into your experience further. if you feel comfortable please email us with further information.
With kindest regards
Kathryn
I approached Helping Hands to assist…
I approached Helping Hands to assist use with my farther who has onset Alzymers but insists he keeps his independence, struggling at the basics such as cooking cleaning general hygiene. The phone call was very friendly asking all the right questions, understanding and patient. Rashurd was very polite and friendly. Their system was explained in detail and arranged for a home visit to meet family and discuss a way forward with Helping hands. Very impressed so far.
17 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to read about your positive experience with Helping Hands so far. It is wonderful to hear that the initial conversation was friendly, understanding and patient, and that Rashurd took the time to explain our services in detail while answering your questions.
We are also pleased that the home visit has been arranged and that you have been impressed with the service you have received to date. We hope we can continue to provide the support and reassurance you and your family need moving forward.
Your feedback will now be shared with Rashurd and the team who will be pleased to read your comments.
Kindest regards
Katie
An Efficient and Caring Service
My Wife has Alzheimer's and mobility problems. It takes 2 people to move her safely. Helping Hands send 4 carers each day to get her up and dressed, help with 2 walks per day and to get her ready for bed. They send an extra carer if I need to go out for sometime. The carers are clearly well trained and write a report on each visit to provide continuity. I have used them for well over a year and am entirely satisfied with their service.
17 August 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear how satisfied you have been with our service over the past year. Supporting your wife with Alzheimer's and mobility needs requires a dedicated and consistent approach, and it is wonderful to know that our carers have provided the assistance needed with daily routines, walks, and additional support when required. We are also pleased that you have found the team to be well trained and that the visit reports help provide continuity of care and peace of mind.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Carers are lovely and the office staff…
Carers are lovely and the office staff always try to accommodate
14 August 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you find our carers lovely and that the office team always do their best to accommodate your needs. Providing flexible, person-centred support is very important to us, so it is wonderful to know both our care and office teams are making a positive difference to your experience.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
The lady on the phone
The lady on the phone, Georgina, was very helpful, friendly and reassuring.
15 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Georgina was so helpful, friendly, and reassuring during your phone call. It is wonderful to know that she provided the support and confidence you needed and helped make your experience a positive one.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
My initial assessment from joining Assisting Hands Home Healthcare
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcoming staff. They have staff that assisted scheduling me from my phone as I checked the availability client list from the Philippians &India as it was after work hours in the US the very first week so that I was not out of work even the first week I signed on with them which I'm grateful & thankful for. The staff respect my religious standards, also.
16 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you have felt so welcomed since joining Helping Hands and that the support you received from the team helped you get started so quickly. It is wonderful to know that the scheduling team were able to assist you during your first week and ensure you had work available from the outset.
We are also pleased to hear that you have found the team supportive and respectful of your religious beliefs and standards. We will be sure to share your kind feedback with the relevant teams.
Kindest regards
Katie
Really clear and concise information…
Really clear and concise information and he answered all my questions with kindness and patience.
14 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you received clear and concise information and that all of your questions were answered with kindness and patience. We understand how important it is to feel informed and supported when making decisions about care, and it is wonderful to know that this was your experience.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
First phone call with Steve Woodley…
First phone call with Steve Woodley went stress free very helpful and informative..even with very short notice he managed to arrange a meeting and care for my relative. Not actually received care yet but first rate so far Thank-you
14 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your first conversation with Steve Woodley was helpful, informative and stress-free. It is wonderful to know that, despite the short notice, Steve was able to arrange a meeting and put plans in place for your relative's care so quickly.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Professional
Professional, friendly team member, who answered all my initial questions in a way to understand when new to looking for care for an elderly relative
Rachurd was excellent!
13 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your initial questions were answered clearly and professionally while you were exploring care options for your elderly relative. It is especially wonderful to know that Rashurd provided such friendly and excellent support throughout the process.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Good company
Overall a good company albeit quite pricey.
The carers do their best and some are better than others and some go over and above to help.
Short staffing issues are unfortunate.
I would recommend them.
7 August 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review and for recommending Helping Hands.
We are delighted to hear that you have had a positive experience overall and that our carers have been supportive and helpful. It is especially lovely to know that some members of the team have gone above and beyond to make a difference.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Customer service
Rashurd has been Very helpful and we had an informative conversation, clear and down to earth.
14 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Rashurd was very helpful and that you found your conversation informative, clear and down to earth. It is wonderful to know that he was able to provide the support and information you needed in such a positive way.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
Staff always very friendly and helpful…
Staff always very friendly and helpful and always willing to help and answer any questions we have regarding my mums care.
13 August 2026
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the staff are always friendly, helpful and always willing to help and answer your questions regarding your Mums care.
We will be sure to share your feedback with the team in Christchurch, who will be delighted to read your comments.
Kindest regards
Katie
Helping Hands Ramsgate branch.. Exceptional service
Helping Hands Ramsgate branch..
Tracey, Gemma and their team are exceptional! we have used their services for two of our elderly friends who do not have relatives, the first occasion was to assist with a friend after a fall, for four months Helping Hands provided exemplary care assisting our friend with personal care in the mornings and evenings, professional friendly carers who engage and chat with their clients, and also deliver the service with dignity.
The second occasion was for an elderly gentleman with mid-Alzheimer's who was recently widowed, and needed help with medication and some meals, and more importantly some companionship. I can not recommend the Ramsgate team enough. Thank You
10 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Jamie,
Thank you so much for your 5*Review and your kind recommendation for our Team in Ramsgate.
We are delighted to learn we have been able to provide the relevant care on both occasions you have contacted us.
We will be sure to pass on your kind words to Tracey, Gemma and the rest of the Branch in Ramsgate.
With very best wishes
Sue
Great communication very helpful and…
Great communication very helpful and friendly rashurd is a great member of staff
13 August 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Joanne,
Many thanks for taking the time to leave us a 5* Review following your enquiry with Rashurd in our New Business Team.
We are reassured knowing your experience was helpful, friendly with great communication.
We will be sure to pass back your lovely feedback.
Kindest regards
Sue
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you found our customer service polite, friendly and professional. Your feedback means a great deal to us.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
Great company with excellent customer service
So my grandmother was with another provider and they were not great so we changed to helping hands and they have been amazing. They come for an initial visit and follow up with a phone call. You get a rota the week before with who is coming and what time. They will call if the time needs to be changed or if the carer is running late.
I would highly recommend
12 August 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your grandmother's experience with Helping Hands has been such a positive one. It is wonderful to know that the initial visit, follow-up communication, advance rota information, and updates regarding any changes or delays have all helped provide reassurance and a reliable service. Delivering consistent, high-quality care and keeping families informed are very important to us.
Thank you for your recommendation. Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
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