My 16 year old daughter ordered a purse from Hello Vichy with her hard earned money and the purse never arrived. She has been waiting over 2 months. The phone number listed on the order is out of serv... See more
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See what reviewers are saying
I fell in love with both the Bogota Bag and the Mini Bogota Bag. Both bags are incredibly well-designed, with flawless finishes and a timeless look. The larger one is perfect for my workdays, while th... See more
I ordered a bag which was okay but much smaller than shown in the pictures. I requested a return but they just don't accepted it without naming any reason. And also i thought since it is called "Hello... See more
I don't usually leave trustpilot reviews but I'm so happy with my purchase so I'm doing it! Girls, if you hesitate, don't hesitate! Delivery is fast, customer support responds quickly, quality is impe... See more
Company details
Written by the company
The subtle intersection of elegance and Dolce Vita. Available exclusively online with worldwide shipping.
Contact info
United States
- support@hellovichy.com
- hellovichy.com
2.8
Average
64 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm beyond impressed with Hello Vichy
I'm beyond impressed with Hello Vichy. The bag I received was even more beautiful in person, and the craftsmanship is incredible. I can see myself using it for years to come.
18 September 2024
Unprompted review
I've bought from other online brands…
I've bought from other online brands before, but none compare to Hello Vichy. If you're looking for top-quality craftsmanship and timeless design, look no further. Their bags are worth every penny!
19 September 2024
Unprompted review
There is something off about this brand…
There is something off about this brand - I ordered a bag online after seeing an advert on Pintrest and the bag took weeks to arrive...Mailed from China, the brand name says "Milan" and the website address is a random place in New Mexico. The "about us" page on the site is filled with stock image photos of the "founder". Since purchasing I've now seen 3 other brands/shopify website pop up on Pintrest using the same photos and videos of the same bags e.g. a store called "Emily's Essentials" - also using stock image photos of the "founder" and another "noirvere" which also uses the exact same photos of these bags.
The bag I ordered arrived after a few weeks and while it fit the description the quality is definitely not the high quality vegan leather advertised and so I wouldn't recommend.
I'm not sure what is going on with this brand but I'm embarrassed I fell for the image of a small, quality brand.
23 September 2024
Unprompted review
This is my second purchase from Hello…
This is my second purchase from Hello Vichy, and I can confidently say the quality of their bags is unmatched. The leather feels premium, and the attention to detail is exceptional. I'm already planning my next buy!
17 September 2024
Unprompted review
Reply from Hello Vichy
Hello Sofia,
Thank you so much for your continued support and for sharing such wonderful feedback! We’re thrilled to hear that you love the quality of our bags and appreciate the attention to detail we put into every design. It means the world to us to have loyal customers like you.
We can’t wait to see which bag you’ll choose next! 😊
Best regards,
The Hello Vichy Team
I was nervous about buying a bag…
I was nervous about buying a bag online, but I'm so glad I took the leap with Hello Vichy. The big is even more beautiful person, and the quality is beyond what I expected. It's sturdy, stylish, and I'll be using it for years to come.
19 September 2024
Unprompted review
Reply from Hello Vichy
Hello Emily,
Thank you for your kind words! We’re so happy to hear that you love your bag and that it exceeded your expectations. 😊 We hope it’ll be a favorite for years to come!
Best regards,
The Hello Vichy Team
I'm pretty sure I got scammed
I'm pretty sure I got scammed. I did receive my bag but it wasn't what I wanted and then wanted to return it. I followed the instructions only to find out that the email you had to mail did in fact not exist. I hope I can still get my money back but I think that is very unlikely. I would not recommend buying here.
17 September 2024
Unprompted review
Reply from Hello Vichy
Hi there,
I’m so sorry to hear about your experience! There must be some misunderstanding. Have you tried contacting us at support@hellovichy.com? We always respond within 24 hours on business days, and we want to make sure this is resolved for you as soon as possible.
If for any reason you’re still having trouble, feel free to send us a message on Instagram: @worldofhellovichy. We’re here to help and make sure you’re satisfied with your purchase!
Looking forward to hearing from you so we can sort this out.
Best regards,
The Hello Vichy Team
This website is a scam
This website is a scam. They are not genuine, I did not receive my item, I messaged them on their support email 3 times asking where my order was, I then got blocked by them and I had no way of communicating with them.
It is a dodgy website and not genuine. Do not order from here!! They are not legit or genuine and I would ignore their other reviews. Avoid!!!!! 🚩🚩
11 September 2024
Unprompted review
Reply from Hello Vichy
Hi there,
We’re really sorry to hear about your experience, but this sounds like a misunderstanding. We would never block our customers and always aim to respond to all inquiries within 24 hours during business days. Did you try contacting us at support@hellovichy.com?
If you’re still facing issues, feel free to reach out to us via Instagram at @worldofhellovichy. We’re committed to resolving this and ensuring you receive your order as promised.
Thank you for your patience, and we look forward to helping you sort this out.
Best regards,
The Hello Vichy Team
FAKE BRAND
They have in the top of their page the truspilot stars trying to seem legit but you don’t find anything about them anywhere. I’ve seen their posts on Pinterest and ordered a bag. Afterwards I found out that the same bag in the same colors is sold by brandy Melville for way less money
21 August 2024
Unprompted review
Reply from Hello Vichy
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, particularly with the bag you ordered.
We strive to offer carefully selected products that meet the high standards of our customers, and we regret that this product did not satisfy you. We understand that price comparisons can happen, but we focus on selecting items based on their quality and uniqueness to provide a different and, hopefully, more satisfying experience for our customers.
If you are not completely satisfied with your purchase, we would be happy to discuss possible solutions, whether it's a return, exchange, or other support. Please feel free to contact us directly at support@hellovichy.com, and our team will be happy to assist you.
Thank you again for your feedback, and we hope to have the opportunity to offer you a better experience in the future.
Best regards,
Anna
Customer Support | Hello Vichy
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