Hello Silky Reviews 

95
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the impressive product quality, noting significant improvements in skin texture, reduced acne, and fading scars after only a few weeks of regular use. People also frequently mention that the customer service team is exceptionally helpful, extremely friendly, and communicates wonderfully when addressing any questions or delivery issues. However, some reviewers were not happy with certain practical aspects of the devices. Consumers pointed out that the battery life drains rather quickly and unfortunately lacks a proper indicator light, turning everyday usage into a guessing game before recharging.

What people talk about most

Product

Consumers find product to be positive, noting great results with LED red light therapy devices for reducing... See more

Quality

People report positive experiences with quality, highlighting seamless product performance and great results... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are super helpful,... See more

User experience

Reviewers highlight ambiguous aspects of user experience, noting that while the devices are simple to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well.... See more

Company replied

Rated 5 out of 5 stars

I have used the LED face mask 6 days a week for 10mins a day on mode 6 for the last 6 weeks. I was initially skeptical about whether it would make any differences, however, have noticed I no longer ge... See more

Company replied

Rated 5 out of 5 stars

I have been consistently using the LED Therapy Mask Plus since start of march so 6 months now and have had the best results. I've had really bad acne and scarring for a good 15+ years now so have trie... See more

Company replied

Rated 5 out of 5 stars

I have been using the LED Light Therapy Face Mask PLUS with Decolletage around 5 times a week for nearly a year now and loving the results! I use the Triple Radiance 635 nm, 854 and 465nm which has... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

At Hello Silky, we’re dedicated to helping you achieve professional salon-quality results right from the comfort of your home. Our innovative beauty devices, including our best-selling IPL and LED therapy masks, have been meticulously designed to deliver effective, long-lasting results for smoother skin, clearer complexion, and overall radiance. Backed by thousands of glowing customers, we take pride not only in the results our products deliver but also in providing outstanding customer support. We are here every step of the way to ensure you have an incredible experience. With a risk-free 90-day money-back guarantee, we are confident you’ll love the transformation you’ll see with Hello Silky products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

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4-star
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1-star

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Replied to 100% of negative reviews

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4.6

All reviews

(95)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

The LED Mask Pro has been a…

The LED Mask Pro has been a game-changer for my skincare routine! With 8 different light settings, it offers incredible flexibility to target my skin’s specific needs each day. The adjustable timer makes it so easy to fit into my schedule, whether I have a few minutes or more time to spare. Not only has it noticeably improved my skin, but it’s also become a calming ritual that helps me relax and unwind, making a positive impact on my mental health too. I couldn’t recommend it more! I honestly recommend this product to my friends all the time as a gift.

2 January 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Amy, thank you so much for sharing your wonderful feedback! 🌟

We’re absolutely thrilled to hear that the LED Mask Pro has not only elevated your skincare routine but also added a sense of relaxation and calm to your day.

Your recommendation means the world to us, and we’re delighted that you’ve been sharing the love with your friends—it’s truly the best compliment we could ask for! 💕

Thank you again for being a part of the Hello Silky family!

Rated 5 out of 5 stars

Love my new LED light therapy mask plus

I recently purchased the LED light therapy mask and I'm pleased to share that I've noticed a positive change in my skin tone after using it for 5 weeks. My skin appears more even, the sun spots on my face have started to lighten, and I've been receiving many compliments on how great my skin looks. I would certainly recommend this product, and I am excited to see what other changes will occur in the next 6 months.

28 December 2024
Unprompted review
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Reply from Hello Silky

Hello Julie, thank you for sharing your experience with our LED Light Therapy Mask! We're absolutely thrilled to hear about the positive changes you've noticed in your skin tone and how it's already making such a difference in just five weeks. Consistency truly pays off with LED therapy!
Please don’t hesitate to reach out if you have any questions or need tips on getting the most out of your mask. We’re here for you every step of the way. 💖

Rated 5 out of 5 stars

Love my LED face mask

Love my LED face mask. Also use this on my neck. I use the mask 4-5 days a week.
Have only tried the red setting for now. My skin feels & looks great.
Customer service are amazing. Got back to me promptly. They will send me a replacement as I had an issue with the strap.
Honestly can't fault this mask.

14 October 2024
Hello Silky logo

Reply from Hello Silky

Dear Connie,
Thank you so much for your glowing review 🌟 We’re thrilled to hear how much you love your LED mask and that it’s already making a difference for your skin. The other settings are equally amazing, by the way, can’t wait for you to try them! 😉
If you have any questions or need further assistance, please do not hesitate to contact our team!

Rated 5 out of 5 stars

I had two purchases with this company

I had two purchases with this company. IPL device and The bundle LED masks. Both devices are great but
what prompted me to write this review was actually their customer service... The second purchase was in early September and my delivery address was my PO BOX. I had advised the staff of that Post Office (twice) that I would go for an extended holiday and asked them to keep my parcel until my return. They promised that they would put a sticker HOLD on the parcel and that the parcel will wait for me. Needless to say, they had returned my parcel to the sender and one of the girls just shrugged her shoulders when asked for the explanation... why my parcel was not kept as promised. So, I had to contact Hello Silky customer service and ask them to resend the item , this time to different address. I also offered to pay the postage. I communicated with Marcela C and she agreed , no questions asked, to resend the parcel to different address with no payment for the postage. And , just to add, they were not obliged to do that. That was expensive item and I was extremely grateful customer.

29 October 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Tatjana, thank you so much for sharing your experience! We’re glad to hear that you're happy with your Hello Silky devices and even more so that our customer service team could step in and help. We understand how frustrating it must have been to deal with the mix-up at the post office, especially after taking steps to have your parcel held.
We’re so grateful for your kind words and for choosing Hello Silky. If you ever need anything else, please don’t hesitate to let us know.
Thank you again for being such a valued customer! 😊

Rated 5 out of 5 stars

The best hair removal products and face…

The best hair removal products and face LED masks out there 🥰😍❤️ everything I ever tried from this fabulous company has been top notch 👌 absolutely love it!! Thank you soo much! Xxx

5 November 2024
Unprompted review
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Reply from Hello Silky

Thank you so much for your amazing feedback, Laila! 🥰 We're thrilled to hear that you love our hair removal and LED therapy products. It means the world to us to know that you've had such a positive experience with everything you've tried. We’re here to keep bringing you the best! Thank you for being such a wonderful supporter!

Rated 5 out of 5 stars

Improved Skin + Improved Self-Care Routine

I bought the Hello Silky Pro mask and have been loving the positive change it has had on my life! Not only have I seen improvements in my skin, but I love how it has also added a practical and intentional step to my self-care routine. I will usually put the mask on and read my Kindle and listen to a podcast. The timer on it allows you to make sure you're resting intentionally + your skin feels the benefits too! There are lots of brands to buy from out there, but I am so happy I went with Hello Silky - their customer service is fantastic as well :)

20 October 2024
Unprompted review
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Reply from Hello Silky

Thank you so much for sharing this beautiful review Annabelle! We're absolutely thrilled to hear that the Hello Silky Pro mask has not only improved your skin but has become such an important part of your self-care routine. We designed the timer feature to help ensure you can fully relax without worrying about the time—and it sounds like it’s doing just that! Your kind words about our customer service mean the world to us, too. Thank you for choosing Hello Silky! 💜

Rated 5 out of 5 stars

I purchased the handset pro and used…

I purchased the handset pro and used the device a couple of time. i’m already seeing amazing results! each session is very quick and relatively painless. I definitely recommend!!

14 October 2024
Unprompted review
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Reply from Hello Silky

Thank you so much for sharing your experience, Lili! If you have any questions or need assistance, do not hesitate to let our team know. :)

Rated 5 out of 5 stars

I CANT DO WITHOUT MY HELLO SILKY IPL!!

I CANT DO WITHOUT MY HELLO SILKY IPL!!
Recently my power cord was misplaced. (I have a Down Syndrome step daughter who likes to hide my stuff) We looked everywhere for that thing. After admitting to defeat I got in touch with the Hello Silky team, who promptly got me a replacement. Totally grateful!
Thank you for all your understanding & being there to save the day. So much appreciated 👏

2 October 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Dear Lalee,

We’re so glad to hear how much you love your IPL device! 💖 It sounds like quite the adventure looking for that power cord, so we’re happy we could help you get a new one timely!

Thank you for your kind words. We appreciate your support and hope you continue to enjoy the results of your IPL device!

If there's anything else we can help with, don’t hesitate to reach out. 😊

Hello Silky Team

Rated 5 out of 5 stars

Everything 10/10

I can’t recommend Hello Silky enough. Not only do they have amazing products, the team is so incredibly helpful and will actually take the time to guide you through if you aren’t sure if you’re using it properly. I recommend carefully reading the instructions and if you have any questions flick them an email, I haven’t waited longer than a day for them to get back to me. I have been using the hair removal device and it has really worked!!! No more hundreds spent at the laser clinics. Guys, I am a person who will look at reviews and make sure it’s not a scam, these guys aren’t. And they are truely amazing. If you’re thinking about it, I am your sign to absolutely do it.

2 October 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Dear Ali, Thank you so much for sharing your experience! We’re absolutely thrilled to hear that not only are you loving the results, but also that our team has been helpful and responsive.

It really means a lot to us to know that you feel supported every step of the way.

We’re always here if you need anything.

Hello Silky Team 🌸

Rated 5 out of 5 stars

I absolutely love my LED light therapy…

I absolutely love my LED light therapy mask. I initially was hesitant on how affective this would be and didn’t see results until around 2 weeks. From there I was noticing a daily change, my skin was clearing and becoming so much brighter. I ended up falling in love with mine, and have recommended it to so many people with skin problems that struggle to find a solution! And I have found communication with the hello silky team couldn’t of been a more friendly amazing team to deal with!

1 January 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for sharing your experience, Angelique! We are happy to hear how much you love your LED light therapy mask.
Your kind words and recommendations mean the world to us. If you have any queries or need assistance, don’t hesitate to contact our team.
Thanks again for being part of the Hello Silky family! 😊

Rated 5 out of 5 stars

ILED mask and Customer Service bought a LED mask at the beginning of…

I bought a LED mask at the beginning of the year and wow I wish these things had been around in my teen years. At 58 I have the best skin I have ever had and that has happened since I started using the mask. So yes I am impressed with the product! Recently however my mask stopped lighting. I contacted the company and have been blown away but the level of customer service. Super quick to respond, helpful, and a replacement organized within a couple of days. That to me is the indication of a great trustworthy company. If you are dubious I honestly recommend buying from Hello Silky for not only great products but outstanding customer experience.

19 September 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Dear Karen,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that LED light therapy has been so beneficial for your skin, and we're glad we could assist you with your mask inquiry.
We truly appreciate your support. If you have any further questions or need assistance, don’t hesitate to reach out to our team 😊

Rated 4 out of 5 stars

It’s really easy to use

It’s really easy to use, I actually purchased their IPL and LED. The IPL isn’t as great as the clinic treatment, but it does the work and I can always fit in my busy schedule as I can’t always attend my clinic’s booking. Their LED mask, I’ve just started using it again as it was a gift. It’s very easy and comfortable to use, but it keeps slipping of off my face. Bot overall, I’m happy! The service is also great and they respond to me quickly when I broke the remote for my LED.

30 August 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Claire,

Thank you so much for sharing your experience with both our IPL and LED products! We're glad to hear that you've found them easy to use and a convenient addition to your busy schedule.

We understand that for safety reasons, at-home IPL treatments might not match the intensity of clinic sessions, but we're glad it's proving to be a convenient and effective option for you. Regarding the LED mask, thank you for your feedback about the fit. Your mask is our 2022 model, which has since been upgraded. Our latest version features several improvements, including enhanced comfort and stability to ensure a better fit on the face.

As a valued customer, someone from our support team will be reaching out to offer you an easy and cost-effective upgrade to the latest version. We believe you'll love the improvements!

We're also pleased that our customer service team was able to assist you quickly when you needed help with the remote.

If you have any further questions or need more assistance, feel free to reach out. We're here to help!

Thanks again for your support and kind words.

Rated 5 out of 5 stars

I ordered a LED Light therapy mask for…

I ordered a LED Light therapy mask for both face and neck, it is comfortable to use and easy to fit into a daily practice. I have seen benefits in my overall skin tone and skin texture! After losing the cable I contacted hello silky who’s customer service is impeccable replying super quick and sending me a replacement cable so I can keep using my LED mask! Highly recommend

21 August 2024
Unprompted review
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Reply from Hello Silky

Thank you for your kind words, Catherine! We're so glad you're loving your LED mask and seeing great results. It was our pleasure to assist with the replacement cable. Keep glowing! 🌟

Rated 5 out of 5 stars

Great product

Great mask, highly recommended, good results, excellent after service

17 August 2024
Unprompted review
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Reply from Hello Silky

Hi Gail, thank you so much for sharing!
If you have any questions or need assistance, please don't hesitate to reach out to our team!

Rated 5 out of 5 stars

It was a fantastic experience with…

It was a fantastic experience with hello silky,,,,I love this product and strongly recommend….

13 August 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for your kind words and recommendation Manish! We're thrilled to hear that you had a fantastic experience with Hello Silky and love the product. Your support means a lot to us!

Rated 5 out of 5 stars

The ONLY Solution to Painful In-growns!

The ONLY Solution to Painful In-Growns!!! I had tried EVERYTHING to prevent in-growns after hair removal – exfoliating gloves, stones, scrubs, lotions – you name it! I had never considered IPL as it was not affordable for me & I was so hesitant that I wouldn’t see results. I saw Hello Silky advertised & spent a lot of time reading the reviews. I decided to give it a shot & see if it helped… I have been using my Hello Silky IPL Pro handset for months now & within just a few weeks I noticed a reduction in the amount of ingrown hairs I was getting, and the re-growth itching had reduced. After a few months use, I would say at least 70% of hair is gone overall! I also have zero itching when the little hair that’s left grows back in. But most importantly of all & the reason I purchased to begin with – NO MORE PAINFUL IN-GROWNS, AT ALL!!! Although not all my hair is gone, I absolutely give this product 5/5 stars because it finally has stopped the horrible in-growns! Thank you Hello Silky!!!

30 July 2024
Unprompted review
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Reply from Hello Silky

Hi Rachel,
Thank you for sharing your wonderful experience! We're so glad to hear our IPL handset has helped with your ingrowns and that you are happy with your results so far. Your feedback is invaluable to us. Thanks for choosing Hello Silky!

Rated 5 out of 5 stars

If you have been thinking about purchasing just do it!

Have recently purchased the LED mask and I am very happy with results this far (just hitting three weeks). Texture and clarity greatly improved using everyday. Added bonus enhances whatever skin care you are using I use mask then serum or moisturiser!!! So far so 👍

29 July 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Janene,

Thank you for your support and feedback on our LED mask!
We are happy to hear about your results!

If you have any questions or need assistance, don't hesitate to reach out!

Hello Silky Team

Rated 5 out of 5 stars

Easy and it works!

Great experience so far. I have been using the IPL HAIR REMOVAL HANDSET for about 3 weeks and can already see a difference with my leg hair which is slower to grow back and softer. It is quick and easy and pain free. I got the IPL GLASSES which work brilliantly. I am looking forward to hair free legs for summer!

29 July 2024
Unprompted review
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Reply from Hello Silky

Hi Bronwen,

Thank you for sharing your experience with our IPL Hair Removal Handset!

We are thrilled to hear that you're already seeing a difference after just three weeks of use and that the IPL Glasses are working brilliantly for you.

We look forward to hearing about your continued progress!

If you need any assistance, please don't hesitate to reach out to our team.

Best regards,

The Hello Silky Team

Rated 5 out of 5 stars

5 weeks of using the IPL hair remover…

5 weeks of using the IPL hair remover and results are pretty amazing. My hair grows much slower and on some areas does not grow anymore, even where I normally have dark corse hair. The device has skin cooling which makes the treatment very comfortable. Love it!

26 July 2024
Unprompted review
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Reply from Hello Silky

Dear Nicola,

Thank you so much for sharing your experience!

We're thrilled to hear about your results with the IPL and delighted that you love the product.

If you have any questions or need further assistance, feel free to reach out.

Thanks again for your feedback!

Hello Silky Team

Rated 5 out of 5 stars

Absolutely love.

Absolutely love the cooling bundle. The Save IPL HAIR REMOVAL FREEZING EFFECT is amazing. I would highly recommend. 10/10. I only have to shave once every fortnight instead of every 3 days!!

19 July 2024
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Mel,

Thank you so much for taking the time to leave a review!

We're thrilled to hear that you love the Cooling Bundle and are enjoying the benefits of the IPL Hair Removal and LED light therapy. It's great to know that it's made such a difference for you!

Your recommendation also means a lot to us.

Thanks again for sharing your experience!

Hello Silky Team

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