RYSE Reviews 196

This smart shade has elevated my home in ways I didn't think were possible! Something so simple has definitely made my mornings smoother. Now I have one less thing to worry about when I wake up. And the best part is that you can do it from the convenience of your phone if you'd prefer to. Or with just a click of a button on the device. Special shout out to RYSE for creating such an incredible product.

I'm so happy with my Ryse Smart Shade and Battery Pack!

Upon setting it up, I had a bit of struggles properly lining it up with my blind beads, but after playing around with it, I was able to set it up no problem. You just have to make sure the beads are being pulled taught by the smart shade. One of the best things I've done to upgrade my apartment!

My Ryse smart shades worked great for a month then the plastic sprocket cracked. I've messaged customer service for a replacement part and we'll see how quickly this gets resolved and whether the next one lasts longer... So far, it's only been about 24 hours since I messaged customer service. Will update progress as I go. I'm hoping they send me multiple replacements (they can't be that expensive) so I can quickly replace if this happens again.

Update 2024-01-18: They said they'd ship me a few replacement parts. I haven't received shipment info yet. Will update...

Update 2024-01-20: Got my tracking number.

Final Update: Got the parts. They sent a bunch of extra ones which I appreciate. The device is working now. Will update if it breaks again.

We installed the ryse smart system and we love it. It was fairly easy to install and configure using the app.

It required some attention and measuring in order to ensure the device is in the correct location to work properly.

So many advantages we are excited about:
*a fabulous way to transition your custom made shades into smart shades you can control from your phone
*the device is fairly small with sleek design
*voice control available if you purchase the bridge
*routines available to set up - i.e. you could be awaken by your smart shades or they open/could close at a certain time of the day

A few notes and suggestions:
* The instructions when it comes to the 3 different position of placement of the device were a little unclear and the hardware provided for plaster walls was not picked out correctly.
* There was a small part you have to take out in order to place the chain into the device that had to be replaced back to keep the chain from wobbling - the instructions were clear about removing it, but not about replacing it.
* I wish the bridge came with the device, or even better we would love if if it was embedded in the unit.

The product installs easily, and it's kind of amazing to watch it in action. The app seems "buggy", however, and I had to try many, many times to connect the bridge to the app, despite following the directions carefully. I'm still not sure what was different the time it finally connected. I must have timed out and hit 'refresh' 30 times before it worked. Overall, it's a very nice addition to the suite of smart home products that I'm connecting to my Alexa devices. I ordered one just to test it out, and I've already decided to order two more units. I was very happy to know that I don't have to recalibrate the upper and lower shade position each time I charge the battery. I'm sure these products will be refined over time. Since they are rather pricey, I hope Ryse will offer a substantial discount to current customers when they eventually release the next generation of smart shade devices.

I still don’t have my product I ordered

Great experience with the website, selecting products and the check out process. Email update on shipping was on point. Welcome emails on how to get started where a plus also. Good job to the company so far. Now I just wish you would make more products to control various types of curtains and blinds.

great concept! unfortunately, two issues have come up. first, even with the cord loop accessory, the ryse does not work as reliably with a corded shade versus a metal bead shade. there ends up being a lot of variation with the height that the shade will go up to in the "100% open" position. i think this is because the cord slips intermittently as the ryse rotates. the second issue, and much more frustrating one, is that the smartbridge is always disconnecting from my wifi despite being connected by the ethernet cable and therefore it does not work consistently with our google home. this is by far the most frustrating part of the whole product. hoping that others are not having similar issues.

The ordering was very easy and the shipment came just as promised.