Landing Reviews 3,242

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many highlight the quality of the facilities and the cleanliness of the apartments, often noting their spaciousness and comfort. The locations are frequently described as convenient and safe, with easy access to various amenities and attractions. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, feeling well-cared for and at home. However, some customers also noted issues with maintenance, such as backed-up sinks, non-functional air conditioning, or problems with internet access. A few other people also felt that communication and resolution for issues were lacking, leading to frustration with service response times or access to their units.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Location

Users describe positive interactions with location, often highlighting its convenience and suitability for... See more

Facilities

Consumers generally express satisfaction with the facilities, often describing properties as well-maintained,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the cleanliness, comfort, and... See more

Service

Reviewers mention positive feedback about service, with many praising the outstanding staff, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One Club Apartments in Gulf Shores, Alabama is incredible!! Recently stayed here with my family and the 2 BR-2 Bath was spacious and clean! Keyless entry with phone made it easy. The apartments had so... See more

Company replied

Rated 5 out of 5 stars

The Landing team answered and responded to any questions we had quickly. We didn't have any real issues because the team did an incredible job of setting up the apartment. Everything was conside... See more

Company replied

Rated 5 out of 5 stars

From the check-in process to my each day waking up now, the whole experience has been far better than any hotel or Airbnb that I’ve ever stayed in.. and I’ve traveled for most of my career/life. They... See more

Company replied

Rated 5 out of 5 stars

Location, ease of entry/exit into the building and access other the surrounding businesses has been exactly what we were looking for. Plus, the unit itself is equipped with everything we needed during... See more

Company replied


Company details

  1. Furnished Apartment Building
  2. Apartment Building
  3. Pet-Friendly Accommodation

About Landing

Written by the company

Landing is a nationwide platform offering fully-furnished apartments with the quality and consistency of a hotel, but better. With thousands of curated homes available for flexible stays of a week, a month, or longer in cities across the U.S., Landing takes the hassle out of travel.

Every apartment comes with everything you need, featuring “larger than hotel” spaces, full kitchens, fast Wi-Fi, premium amenities, and 24/7 support. Whether you're traveling for work, relocating, or just exploring somewhere new, Landing provides a seamless experience wherever you go.

Trusted by over 55,000 guests, Landing makes every stay feel like home.

Visit our website to learn more: www.hellolanding.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

If I could give the Sunrise by the Park…

If I could give the Sunrise by the Park 6 stars I would.. it is extremely cozy and private .. ample parking, and the amenities are fabulous. Located a few blocks from Memorial Park and all Types of restaurants up and down Washington Ave.
I would recommend this property to anyone who is looking for a amazing stay.

6 April 2026
Unprompted review
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Reply from Landing

We're so happy you enjoyed your stay 💙

Rated 4 out of 5 stars

The size was perfect for us and we…

The size was perfect for us and we needed a full kitchen to cook for younger kids. It was very convenient to have towels and linens and a starter pack for washer/dishwasher as well as shampoo & conditioner. We also loved having a little outside area out back and daily trash pick up. The only downsides were there was no toaster - sort of an essential kitchen need at very little cost. Also, although the vinyl flooring was swept clean, it was dirty. Within minutes of us settling in and taking our shoes and socks off our feet were all black. Overall we would definitely stay again to have all these conveniences while visiting family close by.

8 April 2026
Unprompted review
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Reply from Landing

We’re glad the kitchen and amenities made traveling with young children easier for you. We appreciate you bringing the toaster and the flooring to our attention, we will address both with our local team immediately to ensure the unit is fully equipped and deeply cleaned for your next visit 💙

Rated 5 out of 5 stars

The Austin GM and his Team ROCK!

We have had terrific service from The Austin GM, Kurt, and his team members. They are extremely responsive and whenever we have reported an issue, they immediately report it to property maintenance and it’s taken care of so quickly. They follow up and ensure we’re happy with the repairs.

9 April 2026
Unprompted review
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Reply from Landing

It’s wonderful to hear that Kurt and the Austin team have been so proactive and attentive! 💙

Rated 5 out of 5 stars

Should Take a Look

If you are looking for a place to stay short or long term. You should take a look. Modern, nice amenities with a friendly and helpful staff.

1 April 2026
Unprompted review
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Reply from Landing

We appreciate the recommendation 💙

Rated 5 out of 5 stars

What you see is what you get

The pictures they post are the unit you get. They were helpful and friendly and ready to assist. Constant contact to make sure my stay is going well is a plus.

1 April 2026
Unprompted review
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Reply from Landing

Thanks for the glowing review! 💙

Rated 5 out of 5 stars

Omari & Alberto Completely Changed My Mind About Hello Landing

I booked a 3 month stay with Hello Landing in Washington DC after a housing situation fell through at the last minute. Given the overwhelming negative reviews on BBB, Yelp, and Reddit, Hello Landing was not my first choice, but one week in, I'm genuinely glad I gave this company a chance.
From the start, the team went above and beyond. I booked early Friday morning for a Monday check-in. When I hadn't received a confirmation email after booking, I called the verification team twice over the weekend. On the second call, Alberto patiently explained the delay (awaiting confirmation from the payments department) and promised to call me back by 9:30am Monday, without me asking. Surprisingly, he actually did! He left a voice note mentioning that I was good to go and also included the DC property manager's phone number, Omari, to ask about an early check-in. I received the email confirmation at 10am and I had to check out of my existing place by 11am! I also had medication that needed to be refrigerated, making early check-in very critical.
Omari initially said early check-in wasn't possible, but when he realized the only issue was a missing duvet, he personally ran to a store to get one. By 11:30am, the apartment was ready for me. I was in back to back on camera client calls starting at 12:30pm, so his effort literally saved my day!
I don't know if any of this was in their job descriptions, but it didn't feel like it was. Both Alberto and Omari treated my stressful situation like it was their own problem to solve, and that says everything about the kind of company Hello Landing is and the people they employ. Thank you Omari and Alberto for going out of your way to help me during one of the most stressful moving situations of my life.

30 March 2026
Unprompted review
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Reply from Landing

We truly pride ourselves on having a team that treats our members' challenges as their own, and we are so glad we could get you settled in time for your meetings 💙

Rated 5 out of 5 stars

My husband and I appreciate Colby Clark…

My husband and I appreciate Colby Clark for making our vacation complete. There were a couple issues that we had, and Colby made it right plus more in 24 hours. We are hoping Colby can find us a 2-bedroom apt in the same area next year. I truly felt like found a friend. You WILL NOT be disappointed with Colby Clark!! I PROMISE! (We were there until 4/1/2026

1 April 2026
Unprompted review
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Reply from Landing

It's wonderful to hear that Colby turned those issues around so quickly and made such a personal impact on your stay! We look forward to helping you find that perfect stay for next year 💙

Rated 5 out of 5 stars

Very nice!

It was quiet and well taken care of. It was a nice get away for my wife and I.

5 April 2026
Unprompted review
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Reply from Landing

We're glad we could provide a quiet getaway for you and your wife 💙

Rated 5 out of 5 stars

I loved my first experience with Landing

I loved my first experience with Landing! Kurt was an amazing host, and all the directions for the property were clearly laid out in the app- very detailed and easy to follow. The apartment was beautiful and very clean. I will definitely choose Landing again in the future!

30 March 2026
Unprompted review
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Reply from Landing

We're happy to hear your first experience was a success and that Kurt made your stay seamless! 💙

Rated 3 out of 5 stars

Top floor apartments at Vantage Cape Coral. Fla…

We really enjoyed our stay at Vantage 4214, Cape Coral, Florida rented through Landing. Pros: the apartment is very spacious and well-equipped, the beds are comfortable, it is very quiet at night, and all the amenities listed in the advertisement were available.

However, as is often the case with rental platforms where many tenants may be careless, properties and their furnishings can become dirty, damaged, or poorly maintained.

Con: the ceiling has VERY POOR (inexistant) sound insulation. A family lived above the apartment, and the noises from the floor above were very disturbing. While it is understandable that children will run or play in their own home, the noise became quite bothersome. If you plan to rent in the Vantage building, we highly recommend choosing an apartment on the top floor.

1 March 2026
Unprompted review
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Reply from Landing

We’re so glad you enjoyed your stay! We appreciate the feedback.

Rated 4 out of 5 stars

We were here at Taverna at the FORUM…

We were here at Taverna at the FORUM FOR 3 weeks. Everything here was a pleasant surprise and we were very happy with our visit and the wonderful amenities provided.

24 March 2026
Unprompted review
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Reply from Landing

It’s wonderful to hear you enjoyed your stay 💙

Rated 5 out of 5 stars

It was great

It was great. I had to extend my stay and they took care of it right away. Effortless. Thank you!

3 April 2026
Unprompted review
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Reply from Landing

We're glad we could make extending your stay effortless💙

Rated 5 out of 5 stars

Kurt was amazing!!

Kurt was amazing, the instructions to the property were clear and made it easy for me to navigate through and find my unit easily. I felt very taken care of.

3 April 2026
Unprompted review
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Reply from Landing

We’re so glad Kurt made your arrival so smooth! 💙

Rated 5 out of 5 stars

My experience with Landing and Melissa

I had not seen the apartment as being a victim of the hurricane I was living 100 miles away. I was looking for a home. When I come my apartment was all set up and anything I requested to be changed was taken care of right away. I came here 1/21/25 and expect to live my life here (93 years old) Melissa Hines has been very helpful.

2 April 2026
Unprompted review
Landing logo

Reply from Landing

We are so honored to be part of your new chapter, especially after such a difficult journey following the hurricane. It brings us so much joy to know that Melissa and the team could make your transition seamless and that you feel truly at home here 💙

Rated 5 out of 5 stars

I stayed in 505

I stayed in 505. It was very clean and updated. The building and grounds were nicely kept and staff was very courteous. I was very pleased with my stay.

29 March 2026
Unprompted review
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Reply from Landing

We're glad to hear you were pleased with your stay! 💙

Rated 5 out of 5 stars

Danni is an exceptional manager!!

Danni is an exceptional manager with Landing. She is incredibly responsive and consistently quick to reply, which makes a meaningful difference when support is needed. What truly sets her apart is how much she genuinely cares about supporting members—she takes the time to understand each situation and goes above and beyond to ensure it’s handled thoroughly and thoughtfully. Every interaction with Danni feels personal, efficient, and supportive, and it’s clear she is highly committed to delivering a positive experience.

2 April 2026
Unprompted review
Landing logo

Reply from Landing

Danni truly is exceptional! We are so lucky to have her on our team, and we’re thrilled to hear that her responsiveness and genuine care made such a meaningful difference in your experience 💙

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