The instructions were easy to follow. The follow-up emails helped inform me, along the way, about the status of my passport application. Every step of the process was constantly being updated. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started the process Thursday and received my passport the following Tuesday, unbelievable service! Step by step instructions and people proactively checking in every step of the way. I am honestly bl... See more
Company replied
There were a few bumps and questions along the way, as one can expect using a new service. I was frustrated but I'm giving 5 stars because every time I reached out, I immediately received a response... See more
Company replied
Communication has been fantastic! Kept me informed of progress of my application each step of the way. The follow-up has been great! Still waiting for my card but my delivery expectation has been set.... See more
Company replied
Company details
- Passport Office
- Driver and Vehicle Licensing Agency
- Passport Agent
- Visa and Passport Office
- Visa Consultant
Written by the company
Get your passport faster — without the guesswork. HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
Contact info
1111 Brickell Ave 10th Floor, 33131, Miami, United States
- (800) 944-5606
- support@hellogov.com
- hellogov.com
4.7
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and convenient service
Easy and convenient service quick and great communication from hellogov. First time getting a passport and it was made very easy. Les than 3 weeks and it was in my hand.
7 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re so glad we could make your first passport experience easy and convenient. Getting it in under 3 weeks is fantastic—happy to hear our communication helped along the way. We truly appreciate your support!
Fast, Seamless Passport Renewal—Highly Recommend!
I had a great experience using Hello Gov to renew my passport. The entire process was incredibly smooth and efficient—everything was handled in less than a week, which exceeded my expectations. Communication was clear, instructions were easy to follow, and I felt confident throughout the whole process. Highly recommend them if you need a fast and hassle-free passport renewal.
25 April 2026
Unprompted review
Reply from HelloGov AI
Thank you for your wonderful feedback! We’re thrilled to hear the process exceeded your expectations and was completed so quickly. Providing clear guidance and a smooth, stress-free experience is our goal. We truly appreciate your recommendation and support!
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the process quick and easy, and that the notifications were helpful. We truly appreciate your support!
Passport renewal for medical emergency
I had to renew my passport to go help my mom when she got injured on her trip. HelloGov took a part of this stressful situation and made it so easy and streamlined. Yes, it is expensive, but it is worth it. From the way they walk you through the process to the availability of real people to help to the monitoring of everything, all of it made this the least stressful part of getting overseas.
25 April 2026
Reply from HelloGov AI
Thank you for sharing your experience. We’re so sorry to hear about your mom and hope she’s doing better. We’re glad we could make this part of the process easier during a stressful time. It means a lot to know our support helped—thank you for your trust.
Initially it was confusing
Initially it was confusing, but ended up just fine. The only thing I wasn’t thrilled about was the cost. My husband went in and it was $300 less and very quick!
25 April 2026
Reply from HelloGov AI
Thank you for your honest feedback! We’re glad everything worked out in the end, though we understand the initial confusion and concerns about cost. We appreciate your perspective and will continue working to make our value and process clearer. Thank you for your support!
Charged $500!!
Charged $500!!! Went into USPO and their/my application form was immediately denied by acceptance personnel based on being hellogov, official was trained by state department officials that hellogov was on their top 5 listing of scam artists the day before!
The US government does NOT expedite period!
24 April 2026
Unprompted review
Reply from HelloGov AI
Hi Fred,
We’re sorry to hear about your experience and understand how concerning this must have felt. This is blatantly incorrect information. The government does routinely expedite applications and HelloGov is a private service that aims to provide accurate guidance and assistance in regards to that. Please respond to our Request for More Information or reach out directly to Thomas@hellogov.com so we can discuss this in more detail and make things right.
HelloGov was a great experience
HelloGov was a great experience. They keep me informed every step of the way. If you need a passport use them!
25 April 2026
Reply from HelloGov AI
Thank you for your kind words! We’re glad you felt informed every step of the way—that’s exactly what we aim for. We truly appreciate your recommendation and support!
Reply from HelloGov AI
Thank you for your feedback! We’re glad everything arrived on time and that the process went smoothly. We truly appreciate your support!
I would recommend using Hellogov…
I would recommend using Hellogov because the time they promised was right on time.. Thank you again Keep up the good work!
20 April 2026
Reply from HelloGov AI
Thank you for your kind words! We’re glad we could deliver right on time and meet your expectations. We truly appreciate your recommendation and support!
Don't waste your money
This place is not "technically" a scam, but they are charging nearly 200 dollars for something you can do yourself very easily and for free. The $197 is going entirely to this company and not to the actual passport fees at all! Just go to the post office, they have staff there to help you who will do a much better job than any AI assistant garbage.
24 April 2026
Unprompted review
Reply from HelloGov AI
Hi Jay,
We’re sorry to hear you feel this way. HelloGov is a private service that offers guidance, support, and expedited handling, but we understand it’s not the right fit for everyone. We’ll continue working to better communicate our value and transparency around fees. We would love to discuss this in more detail with you Please respond to our Request for More Information or reach out directly to Thomas@hellogov.com so we can get in contact.
The process was easy and the turn…
The process was easy and the turn around time was very quick. I will definitely use them again in the future!
24 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad the process was easy and that the turnaround time exceeded your expectations. We truly appreciate your support and look forward to helping you again in the future!
Trusted site !
Unfortunately I applied with govplus.com back in April 2025 and in December my app had yet completed. So I went online and re-registered with HelloGov. Within a month I received my PASSPORT Yippee
21 April 2026
Reply from HelloGov AI
Thank you for sharing your experience! We’re so glad we could help get things back on track and deliver your passport quickly. Yippee indeed! We truly appreciate your trust and support!
Process was easy and efficient
23 April 2026
Reply from HelloGov AI
Thank you! We’re glad you found the process easy and efficient. We truly appreciate your support!
Great service
Great service. I dropped off my packet Monday at lunch time and got everything back by Thursday morning. I couldn't be happier with the service.
23 April 2026
Reply from HelloGov AI
Thank you for your amazing feedback! We’re thrilled to hear such a fast turnaround—from Monday to Thursday is fantastic. We truly appreciate your support and are so glad you’re happy with the service!
Easy with good communication
HelloGov was super helpful with getting my passport renewal done quickly. They were in touch nearly daily with updates as I needed the document turned around urgently. It was very efficient and easy.
23 April 2026
Reply from HelloGov AI
Thank you for your kind feedback! We’re glad we could help get your passport renewed quickly and keep you informed every step of the way. Happy to hear the process felt efficient and easy—we truly appreciate your support!
So quick and easy!
So quick and easy! Got help throughout the whole process. Worth every penny. Ready for my trip!
23 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re thrilled to hear the process was quick, easy, and supportive throughout. So glad everything worked out in time for your trip—have an amazing time!
Reply from HelloGov AI
Thank you for your feedback! We’re glad you appreciated the communication throughout the process. We truly value your support!
Highly Recommend
Fast, Easy and Efficient. I travel a lot domestically so time is limited and HelloGov was great.
23 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad we could provide a fast, easy, and efficient experience—especially with your busy travel schedule. We truly appreciate your support!
Fast and Efficient
The process of assisting me with my passport update using your service was easy, timely and trustworthy, and I am definitely not computer savvy. I will / would highly recommend using your service.
22 April 2026
Reply from HelloGov AI
Thank you for your kind words! We’re so glad the process felt easy, timely, and trustworthy—even without being tech-savvy. That’s exactly what we aim for. We truly appreciate your recommendation and support!
HelloGov made it easy for me to renew my passport
HelloGov made it easy for me to renew my passport. Everyone there was very helpful when I had questions regarding the process and I will definitely tell my friends about the great service HelloGov provides.
Thanks again,
Lavonne
23 April 2026
Reply from HelloGov AI
Thank you, Lavonne! We’re so glad we could make the process easy and that our team was there to help when needed. We truly appreciate your kind words and your recommendation—thanks again for your support!
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