No shipping info given at initial checkout,and no further communication takes u to a secondary shipping company ,then goes through customs ,and then becomes a local shipping company or canada post or... See more
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I tried to cancel my order very soon after placing it, because I changed my mind about needing the item (for personal reasons). Apparently it was too late. Subsequent emails to their customer service... See more
I bought a "double egg amber masturbator" from Hello Fun Toys and absolutely love it... Similar products advertised on Amazon at higher price and not as good as this one with 2 motors - vibrating and... See more
Company replied
GUARANTEED FAST DISCREET SHIPPING! After almost 2 weeks, the package still hasn't arrived. Can see it has only reached 2023-06-29 07:47 Luxembourg Airport Sorting Centre, Package data received. E... See more
Company replied
Company details
Written by the company
At hellofuntoys, we are changing the sex toy industry. Our aim is to educate people that orgasms are healthy and should be celebrated! Join us on our mission to change the stigma associated with male and female self-pleasure!
Contact info
United Kingdom
- support@hellofuntoys.com
- hellofuntoys.com
Hasn’t replied to negative reviews
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No shipping info given at initial checkout
No shipping info given at initial checkout,and no further communication takes u to a secondary shipping company ,then goes through customs ,and then becomes a local shipping company or canada post or us mail service! And if stolen like mine was cause was left in driveway and not my porch,it becomes a losing battle on PayPal!
Missing tracking number
I ordered something 2-2-2026 never received the tracking number. And never received a package. And no reply from customer service. HX2026020231619014299
Poor communication and little concern
I tried to cancel my order very soon after placing it, because I changed my mind about needing the item (for personal reasons). Apparently it was too late. Subsequent emails to their customer service department were not very helpful, and after only a short time I received no reply at all to my updated query. Poor communication with little concern showed for my issue.
I have bought too many sextoys at…
Don't buy from
Hallofuntoys!!!
I have bought too many sextoys at Hallofuntoys.
I've been very "unlucky" with the last 4 products, as the newest one worked for 2 minutes, it just didn't work anymore and the others have been running 10-16 minutes, and that just can't be right!! ( of course they have been charging) and I have really read the instruction manual more than once as I wanted to be sure that it was not me who did anything wrong. If you want to buy sex clothing - you should not buy from here because it is too expensive as it only works for a short time. I just put those dates on.
2025-06-15
2025-02-18
2024-08-15
2024-07-22
Bought nature extender…no instructions…
Bought nature extender…no instructions and how to use. Can’t find name of app
Lightening fast response, & easy communicating with support.
A wonderful experience, with extremely helpful support that always responded to my questions in a few hours. The customer service was top notch, and items arrived fast and securely packaged and discreet in a box. Will purchase from again in the future.

Reply from Hellofuntoys
Great product
Great product. Had it for a few months now and I find it one of the better products. I am quite pleased with this item.
GREAT AFTER SALES SERVICE
GREAT AFTER SALES SERVICE.
Just send an email explaining the problem and they will help, unlike other online sites, which don't answer these guys are great.

Reply from Hellofuntoys
I was sceptical
I was sceptical, but after we had a defect we sent an email and it was resolved promptly. we received a new toy, just credits for the company Hello fun toys. trusted 10.0. thks
Sander and Mirjam from the Netherlands.

Reply from Hellofuntoys
Fraudulent website with false shipping…
Fraudulent website with false shipping to deceive users, he will win paypal disputes with false shipping information

Reply from Hellofuntoys
This isn't a review but I believe it's…
This isn't a review but I believe it's relevant. I live on a fixed income and when I saw a product advertised at a certain priced I was quite interested. I had not seen it near that price anywhere. So my only way of knowing anything about Hellofuntoys was to do a google search and I trust trustpilot. The overwhelming response is favorable so I want to say I believe it's a reputable company that has earned my money.

Reply from Hellofuntoys
Truly Fantastic Masturbator from Hello Fun Toys
I bought a "double egg amber masturbator" from Hello Fun Toys and absolutely love it... Similar products advertised on Amazon at higher price and not as good as this one with 2 motors - vibrating and thrusting with many variations. It is amazing & so easy to clean. The greatest thing is that it works great for any penis size or "state" but I assure you, you won't stay un-erect for very long !

Reply from Hellofuntoys
I DO NOT RECOMMEND IT
CAUTION. The battery charges only for one use. And when you want to use it after three or four days. You have to charge it again a day before. I DO NOT RECOMMEND

Reply from Hellofuntoys
Right off the bat first time ordering…
Right off the bat first time ordering from this company and am already not happy. After I ordered I got a confirmation email and in that email it said I would get a tracking number when my item has shipped. According to their site my order was shipped but I was never provided with a tracking number. So I kindly sent their customer service an email with order number and letting them know I never got a tracking number for my order. I have yet to get a response or see my order show up. I'm at the point of disputing the charge as fraud. I had high hopes this company was legitimate but apparently not. Buyers beware. I wouldn't mind doing a lot more business with this company but as of now I'm not impressed. Hopefully my order shows up but the lack of a tracking number that was said I would be given and the lack of customer support I'm not very hopeful it will.

Reply from Hellofuntoys
The website offers a diverse range of…
The website offers a diverse range of products, allowing me to find and purchase nearly any desired sex toy with ease. This is great.
Yes, I recommend anyone to buy here.
I received my product as scheduled. The packaging protects my privacy very well. The product quality is very good. I will continue to observe it.
Very good service
Very good service, fast logistics, I am very satisfied.
I have purchased a product from…
I have purchased a product from hellofuntoys. The item arrived quick and hassle free. I am happy with the after sales team who were swift to respond to the emails sent to them.
I would purchase from this company again...
Replacement and service experience
Great service team. Had a faulty product and they sent a replacement within a couple of day. Replacement was free.
Product is great.
10/10 would buy from them again
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