Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
Company replied
Company details
- #2 of 3 best companies in Online Food Ordering Service
- #3 of 5 best companies in Food Products Supplier
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really great meals but not so good for one! like Hello Fresh as the…
I really like Hello Fresh as the recipes are quick and easy, most are delicious and different to what I usually cook. Only problem I have is I am only one person so the meals cater for two or more are a bit wasteful and expensive for a single serve. I try to spin them out for an extra day but often that isn’t the best result.
13 March 2026
Reply from HelloFresh Australia
Thank you so much for your rating! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Does the thinking and shopping for me!!
What I love. Being time poor, and now an empty nester. Hello fresh do the thinking and shopping for me! I love trying new flavours and recipes which I wouldn’t normally do.
17 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Less than ideal
Inconsistent delivery times, less than ideal produce, occasional missing ingredients. Very frustrating company to deal with.
15 March 2026
Reply from HelloFresh Australia
Hi Lori,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Fresh and Healthy food
Great food. Service is always good.
Always fresh making it easy to cook healthy dinners.
4 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Ready -planned meals makes life much…
Ready -planned meals makes life much easier. No left overs or waste. Delivered to the door already packed ready to go.
22 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
How to stop my payment for future delivery
I don't want your business anymore. I would like to stop further payments for you business.
13 February 2026
Reply from HelloFresh Australia
Hi Iris,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Great recipes and straight forward…
Great recipes and straight forward cooking instructions. Extensive range of cuisine to try. Would highly recommend experiencing Hello Fresh for yourself.
20 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Shane! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Thank you so much for the five stars, Susan! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Overall Helli Fresh is great
Overall Helli Fresh is great. They could improve the quality of delivery companies as some of them are pretty hopeless and the ingredients are delivered in poor condition.
30 December 2025
Reply from HelloFresh Australia
Thank you so much for your review, Michael! ⭐
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there has been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka💚
I marked you lower because frequently…
I marked you lower because frequently there are mistakes in the meal kits. Minus ingredients outside of the ones you recognise & notify us. I’m very busy, hence my reason for using you, if I’m missing one if the main ingredients I can’t just run out & replace it from a shop. Also the quality of the vegetables is of poor standard at times. The meals themselves are usually quite tasty & simple to follow.
21 July 2025
Reply from HelloFresh Australia
Hi Carlyn,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Hello HelloFresh Customer Service,
Hello HelloFresh Customer Service,
I’m writing to raise a formal complaint about my most recent delivery.
I was charged for a box even though I had not viewed or selected the meals for that week. The order was processed and billed without my explicit confirmation. This feels very similar to the “subscription trap” behaviour that has been widely raised in complaints about meal-kit services, where customers are charged without clear consent after simply having an account.
When the box arrived, the quality of the ingredients was also unacceptable. Several items were unusable, including tomatoes that were already rotten on arrival. Receiving spoiled ingredients means the meals cannot be prepared as intended and undermines the entire purpose of the service.
Between:
being charged for a box I did not actively select, and
receiving spoiled ingredients in the delivery,
this experience falls well below reasonable consumer expectations.
Please investigate how this order was processed without my confirmation and arrange an appropriate refund or credit for the spoiled ingredients and the box. I would appreciate a prompt resolution.
Kind regards,
Rachel
12 March 2026
Unprompted review
Reply from HelloFresh Australia
Hi Rachel,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
The best way to make dinner
It is so, so tasty and the variety is incredible. International dishes that we would never have tried if not for the convenience of getting everything in the order. The box comes overnight to prevent it getting hot and even if I forgot it was there it stayed cold for a really long time. This is due to the padded bag and ice blocks that last forever. The instructions are like a dummy’s guide and simple to follow, you can’t go wrong. The food is top quality and as the name states it’s fresh. If anything changes ie they can’t supply a certain vegetable they let you know. The app is fantastic, with everything at your fingertips especially ordering your next meals. You can’t forget to order your next meals as you receive an email reminder. I totally recommend Hello Fresh.
3 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Reply from HelloFresh Australia
Hi Timothy,
Thank you so much for providing your feedback!
I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and we’ve reached out to help resolve your concerns.
I’ve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!
Elise
Customer Resolution Specialist
HelloFresh
Forced Sign-Up Just to View Meals — Then Charged
HelloFresh has one of the most frustrating signup experiences I’ve encountered. I simply wanted to browse meal options and see the pricing, but the site forces you to enter all your personal details before you can even view what they offer.
After finally getting through that process, the meals and prices weren’t appealing to me, so I closed the page and moved on. Shortly after, I discovered I had been charged anyway.
When I contacted customer service, they refused to cancel the order or issue a refund despite the fact that I never intentionally confirmed a purchase. The whole process feels deliberately designed to push people into subscriptions before they’ve had a fair chance to evaluate the product.
Between the lack of transparency, forced sign-up just to see meals, and poor customer support when something goes wrong, the experience left a very bad impression. It’s deceptive practice.
11 March 2026
Unprompted review
Reply from HelloFresh Australia
Hi Shane,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
Excellent choice of food,,we like the idea of allowing us to change our choices. So far,no complaints @
Excellent choice of food. Satisfactory cost, easy to change menu,always on time.
11 March 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (02) 8188 8722
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Elise 💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
The convenience of just grabbing the bag and cooking directions
The convenience of just grabbing the bag and cooking direction’s and it’s all there. The quality and flavour are great. Within 30 to 44 minutes you are eating. Yummy 😋
24 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
Fresh is not as fresh as it advertises
Fresh is not as fresh as it advertises
Receive Friday and eat writhing 6 days but vegetables are at bit questionable at least two meals out of 5.
Packers are just throwing items in box with no care. Taping receipies so unreadable when opening box.
Too many same same every week. It enough easy quick receipies.
Reporting process on line time consuming
11 March 2026
Reply from HelloFresh Australia
Hi,
Thank you so much for providing your feedback!
I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and we’ve reached out to help resolve your concerns.
I’ve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!
Elise
Customer Resolution Specialist
HelloFresh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.