Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
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Review summary
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Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
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Company details
- #2 of 3 best companies in Online Food Ordering Service
- #3 of 5 best companies in Food Products Supplier
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
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The recipes are delicious
Good quality, tasty recipes, nice delivery service and we are remote but they deliver all the way to our door.
4 November 2025
Reply from HelloFresh Australia
Thank you so much for the five stars!
We’re thrilled to hear that our meals are working so well for your household!
If you have any questions or feedback, we’re always here to help. 😊
Feel free to give us a buzz at +61 3633 0708 or send us a Direct Message on Facebook:http://fb.com/msg/youfoodz
Salesman signed me up unknowingly!
We have had Hellofresh several times in the past. Only enjoying when we had a decent discount or if choosing meals started to getting difficult.
So when a door knocker came by discussing some discounts - I gave him some of my time.
He was advertising the new app and ease of deciding meals (it didnt seem much different from web options from years ago). Anyway, he wanted to add the coupon to my account (had me log into0 my phone) and ASSURED me it would not mean it was going to charge me. He showed me the options on MY phone and showed how to choose meals and delay weeks. I asked twice to make sure this didnt mean it would charge me, as we are still sorting out budget and if the discount was worth it.
A few days later. I saw a $150 Hellofresh charge to my account! Even though I had NOT selected a delivery or anything
Scum bags. I had to cancel my entire account to get the refund!
So if I wasn't looking at my bank statements, I assume it would have started sending meals. My fault for trusting someone with my pohone - But thats the type of tactics used on me!
26 March 2026
Unprompted review
Reply from HelloFresh Australia
Hey John,
Thanks for letting us know about this. We’re really sorry to hear your experience wasn't up to scratch – that’s the last thing anyone needs when they're just trying to get a meal sorted.
We'd love to jump on this and make it right, but we can't seem to find your details to reach out. So we can investigate properly, could you please flick us a private message here on Trustpilot?
We're keen to get this sorted for you!
Daren
Customer Resolution Specialist
Youfoodz
Meals are very tasty and instructions…
Meals are very tasty and instructions easy to follow. Meal portions have definitely improved since we started using Hello fresh.
9 October 2025
Reply from HelloFresh Australia
Thank you so much for your review, Kelly! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
I have been getting HelloFresh for…
I have been getting HelloFresh for seems like a couple of years now.
It is fast easy portion controlled and home delivered.
15 June 2025
Reply from HelloFresh Australia
Thank you so much for the five stars, Karen! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
I love the variety of dishes
I love the variety of dishes
The convenience & no waste
Straight to your door , no temptation to purchase unnecessary items
29 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Leanne! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
A friend introduced me to Hello Fresh…
A friend introduced me to Hello Fresh when I was holidaying at their place. I enjoyed it so much that I started getting it for myself. Save time wandering around the supermarket not knowing what I realy want to make for dinner. This way the only choice I have to mske after a long day is which meal I am going to have. Good selection of meals, experiencing meal I would not normally make.
13 March 2026
Reply from HelloFresh Australia
Thank you so much for your review, Leslie! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
Excellent choices and easy recipes
25 January 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
I'm loving cooking the meals
I'm loving cooking the meals, and they so yummy and easy to cook, you guys are the best 👌 👍
6 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
We love how easy it is to order online
We love how easy it is to order online, pause our delivery if we need and the timely deliveries that are well packaged. The meals are delicious and with instructions take minimal time to prepare. We love the no wastage, fresh healthy meals and the great variety.. We save money by not going to the supermarket and impulse buying.
20 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
* Good communication from Hello Fresh
* Good communication from Hello Fresh
* Produce items are fresh, well packaged & separated as required into a cooler bag with ice pack
* Very happy that the item can be recycled as appropriate
1 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Great value
I have been very happy with hello fresh sometimes the meat given can be small , I do add extra sometimes to make it go a bit further. Food is always fresh and always on time
9 July 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
HIT AND MISS
Hello Fresh has been a good option for busy workers but the food quality has been appalling recently. The box often opens and the food is rotten mouldy or missing.
6 May 2025
Reply from HelloFresh Australia
Hi Susan,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
I like the easy
I like the easy, quick cooking , variety and healthy choices , HF has actually taught me many things . My only thought is , could it be done cheaper where other companies seem to be less in price and just as fresh and quick .
21 February 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren 💚
The food is great
The food is great. Delivered on time and individually packed so easy to game everything for a meal. I like that the packaging is recyclable
20 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Have been enjoying Hellofresh for 5 months until recently due to lack of communication.
We have been enjoying Hellofresh about 90% of the time. Most meals are nice and we enjoy the variety each week and if items are missing or spoiled they refund small amounts no worries.
But I have taken 2 stars off, one star being for quality of vegetables on a number of occasions such as carrots being soft, spring onions wilted or very small quantities. And the beef and lamb being either very tough or small serves or too much fat on them leaving hardly any meat when trimming fat off. This is why I chose many tofu, halloumi, chicken or salmon dishes instead which have been okay dishes to very nice ones and are pleasantly surprised.
The other star was taken off for communication. I sat at home all day Saturday waiting for a delivery that was estimated between 11am-12pm when I had better things to do due to the transport company or Hellofresh not informing me my box was damaged in transit and had to be returned. Where was the communication here so I did not have to sit around all day and evening because apparently when you select a preference time when signing up it was between 8am-8pm and I rang customer support around 1pm and was told I had to wait until 8pm as this was my original time frame selected and to more or less take no notice of the estimated time frame sent by text that morning… I then chatted to a real person on line around 8.30pm and was told they would notify me as soon as they know something only to go on line Monday morning as see my delivery was put on hold. It took me to notify them again to find out what happened not them notifying me… This to me is not good customer service at all and needs attention. I understand accidents happen but my issue here is the communication as my time is valuable as well and I do not wish to sit around stressing about when my delivery is coming.
In conclusion rectify these issues and I would be very happy to recommend Hellofresh to everyone.
21 October 2025
Reply from HelloFresh Australia
Hi Michelle,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Lighten the ‘mind load’
Reliable delivery. Quality foodstuff. Easy selection method. HF basically makes meals & food shopping one less thing/task to have to juggle and think about.
23 December 2025
Reply from HelloFresh Australia
Thank you so much for the five stars, Caro! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Missing ingredient
Missing ingredient, we had prawns missing from one of our meals and the entire process of complaint was extremely difficult, even when we finally got through to you we were told we had been given a $16 credit though that never actually appeared
17 February 2026
Reply from HelloFresh Australia
Hi Dion,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
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