HelloFresh UK Reviews 106,110

•

3.2

Online Food Ordering Service

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,895 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the variety of meals and the ease of following the recipes, finding the food tasty and fresh. Many enjoy the convenience of pre-portioned ingredients and the opportunity to try new flavors and cooking methods. However, some people were dissatisfied with issues related to their orders, frequently reporting missing key ingredients or incorrect items. There are also concerns about the quality of produce, with some customers receiving old or damaged vegetables and meat. Delivery service is another point of contention, with experiences ranging from late arrivals to boxes being left in unsafe locations.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the tasty food, easy-to-follow... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the fresh ingredients, tasty food,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise timely... See more

Order

Reviewers highlight negative aspects of order experiences. Many customers report issues such as missing... See more

Price

Clients share ambiguous opinions on price. Many customers find the service expensive, especially when... See more

Reviews shaping this summary

Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more

Company replied

The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more

Company replied

Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more

Company replied

Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more

Company replied

Company details

Written by the company

You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment

Written by the company

Contact info

The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
020 7138 9055
hellofresh.co.uk

3.2

Average

106K reviews

5-star

4-star

3-star

2-star

1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Gousto

gousto.co.uk

3.6

(49K)

Mindful Chef

mindfulchef.com

4.5

(20K)

Simmer Eats

www.simmereats.com

4.3

(12K)

Currys

www.currys.co.uk

4.4

(448K)

www.next.co.uk

4.3

(283K)

Ryanair

www.ryanair.com

1.3

(30K)

Frive

frive.co.uk

4.5

(12K)

Flannels

flannels.com

3.4

(105K)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

4 days ago

Boxes being delivered with contents…being delivered allready going off and being rotten

Boxes being delivered with contents already going off and being rotten when 1st opening of boxes.
.

9 May 2025

Unprompted review

Reply from HelloFresh UK

3 days ago

Dear Azzie,

Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔

We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.

Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.

Thank you for being our customer!

Nika

4 days ago

I really enjoy cooking now

First of all, the meals are delicious! And secondly, it gives me time to focus on the cooking and not on thinking about what to cook and getting the ingredients, which makes the whole process so much less stressful and much more enjoyable. I used to find the whole experience quite tiring and stressful, but now it's just about the cooking and not the extra bits.Thank you!

19 April 2026

Unprompted review

Reply from HelloFresh UK

3 days ago

Dear Mary,

Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.

Thank you for being our customer!

Nika

4 days ago

I had an extremely disappointing…

I had an extremely disappointing experience with HelloFresh.

I cancelled my subscription three separate times and continued being charged for boxes. Every time I cancelled, I was told I would receive a cancellation confirmation email — I never received a single one.

I contacted live chat support, and the agent told me I “should have” received the emails. The agent then cancelled the account for me while I was on the chat, yet again no confirmation email was ever received. To make matters worse, the agent left the chat without properly resolving anything.

One of the boxes I was charged for was delivered while I was away on holiday, meaning I could not even use it.

I then called customer service hoping to finally sort the issue out, but the experience was awful. The phone agent was rude, dismissive, and incredibly unprofessional. I was made to feel stupid, as though I didn’t know how to check my own emails, instead of being listened to and helped.

At this point, it genuinely seems there is an issue with their cancellation system. If even their own agents cannot process a cancellation properly or generate confirmation emails, customers are left completely unprotected from further charges.

Very disappointing experience overall and extremely poor customer service.

9 May 2026

Unprompted review

Reply from HelloFresh UK

3 days ago

Dear Clair,

Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔

HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.

The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.

To allow us to make it right this time, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.

We have also sent you a 'Find reviewer request'. If you could provide us with your full name, address and email, one of our Customer Care members will get in touch with you.

Thank you for being our customer!

Nika

4 days ago

They sent out a box and charged me…

They sent out a box and charged me before I even selected or locked in what I wanted so I just ended up with loads of ingredients I dont like.

Fairly poor business practice.

9 May 2026

Unprompted review

Reply from HelloFresh UK

3 days ago

Dear LM,

Thank you for taking time to leave a review. We apologise if there was any confusion at sign-up as we aim to make the process as clear and as easy as possible. To browse the menu, all meals can be viewed on the 'Our Recipes' tab at the top of our home page or by following this link: https://www.hellofresh.co.uk/menus/

Please get in touch with our Customer Care team so we can make it right by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.

Thank you for being our customer!

nIKA

4 days ago

Had no problems this week with…

Had no problems this week with ingredients,but would like longer dates on items,as meat all same date,other ingredients just 2-3 days from delivery,considering I have 5 meals I sometimes have to buy the out of date ingredients

21 January 2026

Reply from HelloFresh UK

3 days ago

Dear Michaela,

Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.

Thank you for being our customer!

Nika

4 days ago

Missing items and delivery repeatedly…

Missing items and delivery repeatedly gets delivered to the wrong address

19 February 2026

Reply from HelloFresh UK

3 days ago

Dear Jamie,

Thank you so much for bringing this to our attention! 💚

We're sorry to hear about your experience using our service and we would love the opportunity to make it right.

Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.

Thank you for being our customer!

Nika

4 days ago

I'm on my second week and enjoying the…

I'm on my second week and enjoying the meals but thats 2 weeks in a row my potatoes aren't fresh and are rolling about the box and in burst bags. If box 3 is the same, I will be changing to gousto.

The recipes and food are great, the last app upgrade seems to have been a disaster, the app won’t work, and won’t allow me change anything, so I have had to cancel all deliveries.

Still awaiting someone to try and sort it out, after contacting customer support twice!

1 August 2025

Reply from HelloFresh UK

3 days ago

Dear Graeme,

Thank you so much for bringing this to our attention! 💚

We're sorry to hear about your experience using our service and we would love the opportunity to make it right.

Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.

Thank you for being our customer!

Nika

5 days ago

NOW CANCELLED

Now cancelled as they can not get it right. 7 weeks in a row it’s ether not turned up, only half the order in the box, items missing, box wet and falling apart or just so late the ice melted and food wet.

I really wish you could put pictures on these reviews as it would paint a perfect picture.

9 May 2026

Unprompted review

Reply from HelloFresh UK

3 days ago

Dear Micky,

Thank you so much for bringing this to our attention! 💚

We're sorry to hear about your experience using our service and we would love the opportunity to make it right.

Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.

Thank you for being our customer!

Nika

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look