Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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Account reappeared and I won’t get my money back
I logged onto my Hello Fresh account to cancel and there was no subscription available, I had previously been on to look into it so assumed it had been cancelled. No deliveries appeared. Lo and behold today I have been charged and multiple deliveries have appeared. They will not refund me the money, they will only issue a credit note and they will not escalate my complaint unless I cancel this weeks delivery and accept a credit note (when I want my whole account cancelled). They are saying my last activity was skipping deliveries but I have logged in since. They will point blank refuse to refund any money and simply want to keep you in the subscription regardless. I would honestly avoid because of this sort of thing.
I have no issues with the food or quality, I simply do not want it which is a concept Hello Fresh do not seem to understand.
12 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Emmy,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
To allow us to make it right this time, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Natasa
We've been Hellofresh customers for…
We've been Hellofresh customers for years, and on the whole they are excellent. On occasion the weekly box is a little late arriving or there is the odd missing ingredient but this is the exception rather than the norm. Wide variety of meals to choose from which are easy to prepare, cook and taste great. Recommended
12 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Matt,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience, and we appreciate you highlighting this for us.
Elizabeta
The HelloFresh Team
The system works well in terms of…
The system works well in terms of ordering, delivery and customer service.
There are a good variety of recipes to choose from.
However, we find that some recipes , especially the pasta/rice/noodle dishes, which sound different are actually the same ingredients tweaked slightly. If We forget to change our order ( our daily), the meals can feel much of a muchness.
Also we have found the quantity of protein had dropped. Our order for 3 will really only feed 2. Whilst I understand that protein is expensive and veg is good for, I find we sometimes have to add more protein.
Finally, we waste a lot of rocket. We may have 3 packs in our box and eat only one. The rest goes off and in the bin. Again, I understand that a recipe is packed to the letter, a bit of thought might save waste. Does this box really need 3 packs of rocket to garnish their food?
Overall though, as long as we play our part in ordering, Hello Fresn is a help in our lives.
12 May 2026
Reply from HelloFresh UK
Dear Anne,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
There was no recipe for one of the…
There was no recipe for one of the meals, when requested it to be posted it has yet to arrive!
When ice packs are included they are not wrapped around the vulnerable item.. they separate in the post and therefore not protected. Both times the ice pack is pretty melted by the time it arrives. There should be some kind of insulation. With other companies, food and ice is kept together with a bubble wrap sleeve.
With my second batch of meals I didn’t have two of the fresh ingredients.. no baby corn, no peas.. there was a substitute of rather tired looking green beens.. not at all appropriate for the dish. All in all a very disappointing start!
2 May 2026
Reply from HelloFresh UK
Dear Sotiroulla,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Easy, nutritious and quick
So far, the recipes have been easy, healthy and tasty.
If there was an option for a single-person, I would probably give 5 stars.
9 April 2026
Reply from HelloFresh UK
Dear Ian,
Thank you so much for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience with us and truly appreciate your support.
Elizabeta
The HelloFresh Team
The meals are good but the customer…
The meals are good but the customer service is awful, its more expensive than other companies, the portion sizes are decreasing and most weeks there are ingredients missing. Sometimes my bix doesn’t even arrive. Thinking of changing to Gusto.
12 March 2026
Reply from HelloFresh UK
Dear Iona,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Still being hassled by this company..
Still being hassled by this company... you just cannot get away from them!
Finally get away from the emails and calls and they're turning up at the door asking why you've left!!!!!!!
Go away!!
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Chris,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience with our service and we would love the opportunity to make it right.
If you would like us to remove your address from any future direct sales routes, we will need you to provide the address in question so we have sent you a 'Find reviewer request'. If you provide us with your full name, address and email, one of our Customer Care members will get in touch with you.
We hope this helps,
Nika
Terrible delivery was left on front…
Terrible delivery was left on front door against delivery advice.
Parcel was then stolen.
30 December 2025
Reply from HelloFresh UK
Dear Jessica,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Received my first box yesterday
Received my first box yesterday. But, it had been delivered to the wrong address. Is was NOT Evri's fault! The address on the box was, 1, High Street when it should have been 1, Church Park.
Consequently, the ice had thawed and although everything was very well packed, when I went to cook the chicken today it definitely smelt off, regardless of the note you put in to say it is the way you try to preserve it.
I went ahead and cooked it anyway and it was delicious. I love the way everything is clearly marked and packed plus very easy to cook. I hate cooking but this was so easy and very quick.
Well two hours later I am still here so the chicken must have been okay, time will tell.
In the meantime I have has to cancel my subscription for now as of Thursday I will be working abroad. I will definitely come back to you as soon as I am back.
You have made a very reluctant cook happy! Thank you.
6 May 2026
Reply from HelloFresh UK
Dear Pauline,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Recipe as described on website and…
Recipe as described on website and arrived exactly when promised
11 May 2026
Reply from HelloFresh UK
Dear Judith,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Lovely meals
Lovely meals, tried many differant types of meals, but have had recipe card missing, and replica meals, when chosen differant, but value for money,
I seem to have 2 accounts, can you please cancel one for me?
2 May 2026
Reply from HelloFresh UK
Hi Rosemary,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Our team will be reaching out directly to follow up and see how we can better assist you.
Best,
Natasa
I did not receive baguettes with my sea…
I did not receive baguettes with my sea bream meal. only had one week so far but has gone well. quality freshness all good. very tasty & not too fiddly.
11 May 2026
Reply from HelloFresh UK
Hi Dianne,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Best,
Natasa
Food left at another house
7 January 2026
Reply from HelloFresh UK
Dear Mark,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Half of MAIN ingredients missing so…
Half of MAIN ingredients missing so couldn't make meal then fruit was old in fruit bag.
15 June 2025
Reply from HelloFresh UK
Dear Kay,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Boxes go missing and don’t arrive
Boxes go missing and don’t arrive, quality is hit and miss with ingredients, customer service can’t speak english. At least they take accountability and refund the items. But then again, i have no food so i have to spend twice as much at the shops to live on for the week.
28 August 2025
Reply from HelloFresh UK
Dear David,
Thank you so much for bringing this to our attention! 💚
We are sorry to hear about the issues you've encountered, and if anything was missed you when you tried to contact us. We would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Hello Not So Fresh
The standard of the food has gone downhill since we last had this a few years ago. None of the veg seems fresh and arrives on it's last legs and some of the meat only has a couple of days use by, which is no good for a week plan.
Customer service is non existent and so unhelpful once they have you signed up.
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear GM,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
Absolutely awful customer service
Absolutely awful experience with HelloFresh. I had been a loyal customer for over 6 years and had recommended them to multiple family members, all of whom have now cancelled after seeing how this was handled.
There had already been issues recently with missing ingredients, poor delivery service, and problems with the app, but last week was the final straw.
I updated my order days before delivery, changed all of my meals, and reduced my box from 5 meals to 4. Despite this, HelloFresh delivered 5 completely different pre-selected meals that I never chose.
When I contacted customer service, one advisor claimed they could see timestamps proving I selected the meals but refused to provide any evidence before abruptly ending the chat. Another advisor then completely contradicted this and claimed I had not logged into my account for two weeks, despite me offering to prove otherwise.
Instead of properly investigating what was clearly either a system issue or ordering error, they simply blamed the customer and shut down the complaint. They even advised that they had received feedback from customers the app had not been working correctly.
Customer service was dismissive, unhelpful, and more interested in ending chats than resolving the issue. Very disappointing experience and I’ve now completely lost trust in the company. I’d strongly recommend taking screenshots of every order change you make because if something goes wrong, they will not admit fault.
3 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Lauren,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
We have also sent you a 'Find reviewer request'. If you provide us with your full name, address and email, one of our Customer Care members will reach out to you.
Thank you for being our customer!
Nika
Shocking company
Shocking company. No warning money is about to be taken from your account, way too much packaging, delivery is terrible- sometimes do not ring the bell and leave boxes on the step to be stolen- literally no follow up when you complain about broken items and stolen boxes: I have lost 4 boxes and had 3 severely damaged.
Would never recommend. Much better alternative companies out there.
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Jj,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Food is excellent never eaten so well
11 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Laura,
Thank you for taking the time to leave such a great review. 💚 We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Thank you for being our customer!
Mirjana
Bad customer service, Not worth the hasstle
Cancelled my HelloFresh account and switched to Gusto, then randomly started receiving boxes again weeks later. No money was ever taken from my account for these deliveries, which makes it even clearer they weren’t properly authorised orders. I called and asked for deliveries to stop, yet another box still arrived anyway. Now I’ve received a £60 debt collector letter from them for food I never ordered. Spoke to customer service again today and they said there’s nothing they can do. Absolutely unacceptable customer service and billing practices.
11 March 2026
Unprompted review
Reply from HelloFresh UK
Dear customer,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
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