Helloflights Reviews 

411
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Just booked a ticket for myself, my 2 young kids,, my mum and sister to go to my Grandmother's funeral using a travel voucher i got given for cancelled during 2020 lockdown. Was very lucky to have 2... See more

Company replied

Rated 1 out of 5 stars

They are a con, scam company. Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purch... See more

Rated 1 out of 5 stars

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely a... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the quality of service and customer care provided by Hello Fights team and in particular my consultant Mr John Whiteman. This is a very professional company who followed thr... See more

Company details

  1. Airline Ticket Agency

Information provided by various external sources

We offer expert and well-trained travel agents for Hello Flights from London, UK who will guide through to the best deals.


Contact info

3.6

Average

TrustScore 3.5 out of 5

411 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(411)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable

Well l was referred by someone who had a good experience and friendly service. I definitely would refer family and friends after a good friendly service l received from Ramsey

30 April 2024
Unprompted review
Rated 4 out of 5 stars

Fast and efficient

I had a seamless experience booking with hello flights. Omar was patient and supportive through the process. I was also compensated with a voucher and was rebooked after an error was made in my booking which was not my fault. Overall, I am satisfied. I recommended a friend who also received an excellent service.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

staff bunch of Cowboys

staff bunch of Cowboys. they use false names as they lie so much, and, mislead customers. we have reported them to IATA and Brussels Airline. ( they are now red ticked and under investigation )
Do not accept their own made con Voucher which the airlines
dont accept. if you go back to them they wil advice in using voucher to rebook future flights. here they increase the amount and reduce the voucher amount making a fool out of customer do not get pressurised on paying Deposit its only
to commit you. please buy your tickets directly from Airlines
better to pay little more than have problems with these Cowboys who are in the business to make a buck but no
long term relation with customers. these are the type of Travel Agents who give the Industry a bad name.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

They are a con, scam

They are a con, scam company.

Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purchase new flights separately direct with airline.

They ignored are calls and didn’t provide any help, seeking legal advice

10 April 2024
Unprompted review
Rated 1 out of 5 stars

STILL STRANDED ABROAD

My family and I are still stranded abroad AND I HAVE TO RETURN TO WORK TOMORROW !!!...helloflights I honestly have no words to decribe the below sub standard service we have received...absolutely minus 1 million% customer service ...and my stress continues with no solution. helloflights offered me an alternative return flight ...that I now have to pay for ?!?...even though we have already fully paid for return flights ages ago....I sent an email asking why do I have to pay twice and their response was to ask for my number so that they would call me via WhatsApp...Guess what ...STILL NO PHONE CALL AND NO RESPONSE TO MY EMAILS, and now when my brother phones it goes to voicemail.....THE SAGA GOES ON AND ON

7 April 2024
Unprompted review
Rated 1 out of 5 stars

This is scam

One of their tricks is to offer low flight tickets. Then make you pay deposit. Then ask you to pay balance at a given date. They then give excuse when you are about to pay balance with the offer of a new ticket with increased fees... then your trouble would start ... all with intention of not returning your deposit

16 August 2023
Unprompted review
Helloflights logo

Reply from Helloflights

Hi,

We have deeply investigated and finds out its a fabricated and fake review. There is no such booking with this name.
IF you ever book with us then send us your details via email or call on 0203 8659117

Regards
Customer Care Team

Rated 5 out of 5 stars

I did transactions in purchase tickets…

I did transactions in purchase tickets to go on holiday in the coming month. The experience that I have with Mr Ramsy Pattek was excellent. He was very nice and patient with me . I will recommend him to my friend and family.

30 January 2024
Unprompted review
Helloflights logo

Reply from Helloflights

Dear Denys,

We hope you will enjoy your trip. Thanks for choosing Hello flights.

Best Regards
Sales Team

Rated 1 out of 5 stars

Deceitful scammers

My experience with Hello Flights was a complete disaster. Two days before our scheduled departure, they informed us of a sudden flight change, resulting in an extended layover and the need for transit visas—impossible to obtain in such short notice. Despite their claim of timely notification, we discovered they had known about the schedule change for months.

To make matters worse, Hello Flights refused to provide a full refund, offering only a fraction of what we paid. Despite presenting evidence from the airline guaranteeing a full refund, they remained unyielding. We were left with no choice but to take legal action, dragging them to small claims court to finally receive our rightful reimbursement.

In summary, Hello Flights' deceitful practices and refusal to take responsibility for their mistakes make them utterly unreliable. Avoid them at all costs unless you're prepared for a nightmare of your own.

22 March 2023
Unprompted review
Helloflights logo

Reply from Helloflights

Dear Customer,

We are investigating the issue and in the mean time kindly provide us your E.Ticket number as we are unable to find any ticket with your name.
Moreover after the issuance of E.Ticket any time change or date change is from airline side and not from Hello flight. Once ticket issued then refund should only be as per airline fare rules.

Best Regards
Customer Care Team

Rated 1 out of 5 stars

Wish I could give negative stars

Wish I could give negative stars. After paying for the booking, came back with a price three times more.
Requested a refund and was given half of my money back.

Terrible people

2 November 2023
Unprompted review
Helloflights logo

Reply from Helloflights

Hi,

We have deeply investigated and finds out its a fabricated and fake review.
There is no such booking with this name.
IF you ever book with us then send us your details via email or call on 0203 8659117

Regards
Customer Care Team

Rated 5 out of 5 stars

Defrauded by Helloflights

I do not know why some commentators will be given Helloflight 5 stars .
Mr Frank Frauded me with I have sent the evidence to Trustpilot that money was received from me and the receipt given to me. These guys denied that no booking of me was found in their system when Helloflights and exchanged conversations before and after you cancelled the flight and you refused to refund my money transferred to your company account.
I will be back here to prove to you that the company does not worth our services. Am almost done with them the consumer’s right are working on the case, searching if they’re part of British travel agents.

This is extortion .

18 January 2024
Unprompted review
Helloflights logo

Reply from Helloflights

Dear Customer,

Thanks so much for your kind review.

Regards
M.Junaid Khan

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