The customer support is amazing, not only do they help fix the problems, but they also go the extra mile creating loom videos to show you how its done so that you can do it yourself next time. Best su... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great customer support. Got charged for my subscription after cancelling, reached out to support, Anna helped me get a full refund within 30 minutes. Their AI store builder is easy to use and works we... See more
Company replied
I just want to say the AI Atlas team is absolutely amazing. Their support is incredibly helpful and responsive. I contacted them with a few questions about my website, and they guided me through ev... See more
Company replied
Stephanie was very helpful in refunding and cancelling my subscription. I didn’t really use atlas properly and customer support was happy to give me a refund. It was very easy and smooth process.
Company replied
4.9
Excellent
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
solved my problem and questions…
solved my problem and questions immediately
19 April 2026
Unprompted review
Very helpful and a great service!
18 April 2026
Unprompted review
Great product
Great product, with superb support. Whatever you're selling will pop!
16 April 2026
Unprompted review
Great Customer Service
The customer service staff was really helpful. Really appreciate.
17 April 2026
Unprompted review
Fast service.
17 April 2026
Unprompted review
very helpful
very helpful, they were very patient with me in helping to build my store.
17 April 2026
Unprompted review
Effortless refund, brilliant support
I recently reached out to customer support after being charged for a subscription renewal I had forgotten to cancel in time. Honestly, I was a little embarrassed about the situation, but Stephanie made the whole experience completely stress-free. She was kind, understanding, and processed my refund quickly without any pushback. It's rare to deal with a support team that treats you like a person rather than a ticket number. Really grateful for her help — five stars, no question!
17 April 2026
Unprompted review
Thank you to Amit
Thank you to Amit, the support representative, who quickly and accurately understood my issue and resolved it right away
16 April 2026
Unprompted review
Reply from Atlas
Hi Flux,
Thank you so much for your kind words! We’re glad to hear Amit was able to quickly understand your issue and get it resolved right away. Thanks again for being part of the Atlas community!
very good customer service
16 April 2026
Unprompted review
Reply from Atlas
Hi Mehdi,
Thank you for your review! We’re glad to hear you had a great experience with our customer service. We appreciate your support and are happy to have you as part of the Atlas community!
Great and faster communication.
15 April 2026
Unprompted review
Reply from Atlas
Hi Diesei,
Thank you for your review! We’re glad to hear you had a great experience with fast communication. We appreciate your support and are happy to have you as part of the Atlas community!
Customer support was great
Customer support was great and super helpful!
16 April 2026
Unprompted review
Reply from Atlas
Hi Josh,
Thank you for your kind words! We’re glad to hear our support team was helpful and made your experience a great one. We appreciate you being part of the Atlas community!
Shahadat is the best one !
Shahadat is the best one !! really quick and compreensive! great!
15 April 2026
Unprompted review
Reply from Atlas
Hi Rodrigo,
Thank you so much for your kind words! We’re glad to hear Shahadat was able to help you quickly and provide clear, comprehensive support. Thanks again for being part of the Atlas community!
Great customer support
Great customer support! Helped me solve two major problems very fast!
14 April 2026
Unprompted review
Reply from Atlas
Hi Gabriel,
Thank you so much for your review! We’re glad our support team was able to help you quickly and get both issues resolved. We appreciate your support and are happy to have you as part of the Atlas community!
good service
13 April 2026
Unprompted review
Reply from Atlas
Hi Michal,
Thank you for your review! We’re glad to hear you had a great experience with our service. We appreciate your support and are happy to have you as part of the Atlas community!
super fast and good suport
13 April 2026
Unprompted review
Reply from Atlas
Hi Julien,
Thank you for your review! We’re glad to hear you had a fast and helpful experience with our support team. We appreciate your support and are happy to have you as part of the Atlas community!
Excellent software to build you're shop.
13 April 2026
Unprompted review
Reply from Atlas
Hi Nagy,
Thank you for your review! We’re glad to hear you’re enjoying the platform and finding it helpful for building your store. We appreciate your support and are happy to have you as part of the Atlas community!
Great service—I highly recommend it
Great service—I highly recommend it
13 April 2026
Unprompted review
Reply from Atlas
Hi Karim,
Thank you for the recommendation! We’re really glad you had a great experience with our service. We appreciate your support and are happy to have you as part of the Atlas community!
great site and great support
10 April 2026
Unprompted review
Reply from Atlas
Hi Livio,
Thank you so much for your kind words! We’re glad you’re enjoying the platform and had a great experience with our support team. We really appreciate you being part of the Atlas community!
Stephanie Number 1!
I had a great experience from Stephanie who helped me cancel my Atlas IO Shopify subscription and request a refund. She was quick to respond, clear in her communication, and made the whole process straightforward. What could’ve been a frustrating situation was handled smoothly and professionally. Really appreciated her efficiency and support.
11 April 2026
Unprompted review
Reply from Atlas
Hi Zac,
Thank you so much for your thoughtful review! We’re really glad to hear Stephanie was able to make the cancellation and refund process smooth and straightforward for you. Providing clear, efficient, and professional support is something we take pride in, and we’ll be sure to pass along your kind words to her. We truly appreciate your feedback and thank you for being part of the Atlas community!
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