Hek Jones Solicitors Reviews 558

Recently I have bought a 3 bedroom house in East London. The exchange was done within 5 weeks and after 1 week was the completion with another Solicitor or Conveyancer.

My experience with Hek Jones Solicitors was more than worst. I started to buy a flat in South London and Countrywide Home Conveyancing/Hek Jones Solicitors on 15 August 2022. The Solicitor Mr PL discovered my mortgage offer after 26 days and started the process/requested for a search after that. Ineffective or lazy or incompetent, don't know what was the cause. After months of waiting and pain and also corresponding with the Estate Agents as well, the matter was not progressing. More than after 5 months the Seller pulled out from the process in January 2023. In February 2023, the Legal Assistant SW of Hek Jones Solicitors emailed me, "We note that there is a balance of £23.20 to be returned to you.
So that our accounts department can process the funds transfer, please provide us with a recent bank statement (or banking app screenshot)." After replying with the bank statement (asked for the calculation as well) no reply or was not returned the balance. They know if they ignore our emails we have nothing to do, cause we are sufferers. Please go with these Solicitors if you want to be a victim or sufferer.

Brilliant experience when buying my family home with Hek Jones. My solicitor was Phillip. He kept me well informed. Great communication throughout. Answered any questions I had in layman's terms, yet professionally. Followed up and chased queries in a timely manner. I really couldn't have asked for anymore from a solicitor.

I definitely recommend and would use again.

Natalie Cromwell and Rhian Picton in the Cardiff office are the most efficient and professional solicitors I have ever had working on my behalf. They completely exceeded my expectations with a very difficult property sale and then a short time later another purchase which was equally difficult in terms of a tight timescale. However, they absolutely over delivered on both occasions proving that the first time wasn’t just a one off and evidences how amazing they are at what they do.
Communication with them was excellent and they always made me feel like I was their only client despite the fact they would have inevitably been juggling multiple workloads and they never at any point made me feel like I was anything other than completely valued. I would only ever use Hek Jones again in future, but, if the company was ever daft enough to not do everything in their power to keep Natalie Cromwell and Rhian Picton employed there and they moved on to pastures new then I would have to seek out where they had moved because ultimately the amazing work done for me was by these individuals. I will be eternally grateful for their part in helping me through what can be one of the most stressful times of your life with buying and selling property especially when it will be your home.

Ask for Phillip Lewis! I had a terrible property journey but Phillip was there through the entire journey, provided great advice and made sure I'd be in the best position possible. Lovely guy honestly!

I dealt with Emma Selfridge and her team for a recent house purchase. They were excellent, very responsive and provided good advice. The process happened quite smoothly and effectively. Would definitely recommend Emma and her team.

Been using Hek Jones for purchasing, bridging loans, mortgages and re-mortgages since 2010. Its been excellent service from day one, this time worked with Natalie for a tight turnaround on a remortgage and equity release. Excellent comms, and delivered perfectly.

Honestly the entire process with Hek Jones was seamless from start to finish. I was dealt with by Chloe who was polite, prompt and very efficient throughout. It was so smooth and light that there really is nothing to elaborate on. Perfect. Would highly recommend their services.

I wasn't confident about the service initially but once we were assigned a solicitor, the service dramatically improved. Communication was quick and clear and she kept on top of the process which is all we could ask for.

Hek Jones has made the selling if our flat so quickly and swiftly, explaining everything at every step of the way. Thank you so much Helene Reiminger

Superb service from Emma and Her Team,
In a complex conveyance with multiple and seemingly impossible hurdles to get over, Emma and her assistant Lucy were unwavering. It’s a pleasure dealing with such a professional team with flowing communication and the negotiating ability to handle anything that came their way, making sure the conveyance was completed on time, on budget with as little stress as possible.
The very kindest regards Charles Walker.

"I recently had an exceptional experience working with this award-winning solicitor firm namely Chloe Dent and Alexandra Jenkins. I'm happy to give them 5 stars for their outstanding service. Throughout the conveyancing process, the buyer's solicitors made numerous mistakes that led to unnecessary delays. However, my solicitors were always on top of things and provided continuous follow-up and communication, which ultimately helped us finish on time.

What's even more impressive is that they managed to save us a staggering £51k on our existing mortgage by pushing for a completion date before the mortgage expired. Their dedication and attention to detail were truly exceptional, and I'm grateful for their hard work and professionalism.

Another thing I loved about this solicitor firm is their excellent staff. They were easy to speak to and always available to answer any questions or concerns we had. Overall, I had an incredibly positive experience working with them, and I highly recommend them to anyone looking for a reliable, efficient, and friendly solicitor firm."

I have just bought a house with the support of Emma and her team. They were no less than fantastic! The sale was quite complicated with lots of legal problems to overcome. Emma and her team went above and beyond to support the sale and communicate with different parties.
I have nothing but high regard for their work and attention to detail, and would recommend them to any of my friends and family.
Thank you Emma and your whole team!

My husband and I were extremely satisfied with the service we received from Helene from Hek Jones. She kept us updated every step of the way. I would recommend them to anyone wishing to sell or buy a property. Helene helped us complete on time with the buyers. She was most respectful and professional.

We have used conveyancing services three times now and found the experience of using Hek Jones Solicitors the easiest and best so far. We would definitely use them again.

By far the best experience I've had with a conveyancer. Thank you Lucy for being responsive and for getting our sale completed to a tight deadline

Hek Jones, we're excellent. Paigton and Elise are very professional and understanding. Sometimes they seem like they are not communicating, it's because they are working hard behind the scenes to get you the right deal. Without the expertise of Hek Jones, I wouldn't have got my dream house. Paigton and Elise are a credit to Hek Jones.

Excellent service from Paigton team very helpful in everything .

I have been really impressed with Hek Jones' conveyancing service compared with other experiences I've had in the past which have been average at best. Chloe in particular has been really helpful, efficient and friendly but the whole team has made two transactions, a remortgage and then a sale, as stress free as possible - so important in property dealings. I would thoroughly recommend this company and would use them again if I could. I did find recently that I wasn't able to use them for a purchase because they weren't on a mortgage provider's panel, frustrating because I had every confidence they would be the best choice.

Emma Selfridge was brilliant with my client's purchase of a flat in London. The Lease was defective and she held her ground to ensure it was corrected and my client and her mortgage lender were adequately protected.

We got off to a terrible start with our house move with a different firm and decided to use Hek Jones.
The process was very smooth and efficient and they kept us up to date with constant communication.
Big thanks to all the team especially Chloe who gave excellent service all throughout the process.
I will never use another solicitors again.