HEIMA Reviews 221

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the wide range of interesting items available, often finding exactly what they need for their homes and gardens. The ordering process is consistently described as easy, with many appreciating the swift and efficient delivery service. Reviewers are particularly impressed with how well products are packed, often using recycled materials, ensuring items arrive safely and undamaged. However, some customers experienced issues with their orders, including items going missing in transit or receiving faulty products. Despite these occasional setbacks, communication is generally noted as excellent, and many expressed satisfaction with the service provided.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, great design, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, durable,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy and straightforward ordering process... See more

Service

People report positive experiences with service, often highlighting its promptness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more

Rated 5 out of 5 stars

Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more

Rated 5 out of 5 stars

Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more

Rated 5 out of 5 stars

Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Hardware Store
  4. Home Improvement Store

Written by the company

Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

An excellent shop

I made a purchase in the York shop when I was visiting and then made two internet purchases because I was so impressed with the range of products. Everything has been dispatched with alacrity and nothing has disappointed. I bought: large blue ceramic-looking metal tray and matching coasters - very beautiful and useful; Japanese bright yellow toolbox- perfect size and design, just needed a bit of oil on the hinges; soup socks; Turkish coffee pan in sage; raffia ‘hank’(!); grey metal compost bin - capacious, well -designed and aesthetically pleasing.

12 June 2024
Rated 5 out of 5 stars

A lovely shop

A lovely little shop. High quality products, for the most part reasonably priced. I've loved everything I've bought from them so far -- in store and then online.

23 May 2024
Rated 5 out of 5 stars

A great little shop

A great little shop. I always pop in when in York, and buy bits and pieces online in-between. They have a really interesting selection of things for the home (as well as old-school hardware) that you don't often see other places, and you can spend ages perusing the shelves. Proper hardwear shops are hard to come by these days, so I'd urge you to support this one.

7 May 2024
Rated 5 out of 5 stars

Sturdy step stool

Was looking for a sturdy step stool in natural material rather than plastic and found this wooden one from Heima. This stool is the perfect height for my needs, alot of the others I looked at were too low. The natural wood is smart and the stool closes down to a mere 10cm which is also a plus as some of the other wooden stools were still too bulky when closed. Very pleased with my purchase

30 March 2024

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