Heatzen Reviews 

312
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations to complete tasks. Many people highlight the team's friendly and polite demeanor, along with their excellent communication, keeping customers informed throughout the process. The service provided is frequently described as outstanding, with consumers noting the high quality of workmanship and the tidy approach of the installers. However, some customers expressed mixed feelings regarding the product itself, with a few noting issues related to boiler suitability or installation that led to problems.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication and being kept... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the high standard of work and... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Very hard-working team,led by Muhammad Idrees who as the only English speaker among them kept me informed along the way. Managed to get the radiators and a new boiler installed in one day not the t... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(312)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jimmy & Adam

Jimmy & Adam were both very professional. They installed a new boiler and fitted new radiator valves quickly and very efficiently. They both were very pleasant and answered the many questions I had. They kept me updated with every stage of the works. An absolute credit to the company. Thank you both - absolutely delighted.

18 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Tanya,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Like and Ky have been brilliant.

I have had Luke and Ky here for three days fitting my central heating. They have done an amazing job for me and absolutely worked their socks off non stop. Even when coming across major problems with the structure of the house, they have found a way to solve the problems and put the work in, above and beyond what I’m guessing they would normally have to do. I cannot thank them enough and give them the highest praises for work effort, professionalism and also tidiness as they work. They have cleared any mess made and left the house as they found it. I would definitely, 100%, recommend them for any heating work. Again, thanks guys for being such hard workers and genuine people.

17 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ian,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy & Adam

Jimmy & Adam - Absolutely brilliant blokes! Made the job look easy! Couldn’t ask for better! 👌🏻👌🏻

10 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Katie,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy were consumate…

Jimmy and Andy were consumate professionals, quick to problem solve difficult issues, over 20 years experience so they were quicker than most at installation, left the place clean and tidy. Would highly recommend.

4 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Absolutely pleased with Andy a Jimmy's…

Absolutely pleased with Andy a Jimmy's work today. Kept me informed about what they were doing. Friendly and Extremely Polite. Thank you.

2 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi lynn,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great communication

Great communication, from Luke and ky. Clean tidy efficient and just great work. Very happy.

2 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ross,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great quality work.

The chaps who came to replace our boiler worked so hard and did a brilliant job with minimal disruption to our house. They were also polite and explained what they were doing (which I always appreciate) and were nice with my children. I am so pleased with our new boiler, thank you!

20 June 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Hebe,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great service

Great service, installation was spot on and great lads (Jimmy and Adam)

29 August 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jacob,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very hard working and respectful.

Very hard working and respectful.
Luke, Kai and Anthony very hard working.

27 August 2025
Unprompted review
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Reply from Heatzen

Hi Angela,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the day. 110% effort went into everything that they done. These guys went above and beyond. Would highly recommend the team. Will miss them when they go. A hugh thumbs up.

15 August 2025
Unprompted review
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Reply from Heatzen

Hi caroline,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and Ky worked hard all day to…

Luke and Ky worked hard all day to install a new boiler. Bringing it from upstairs to downstairs. Very happy with the work.

6 August 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi ,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent work carried out throughout…

Excellent work carried out throughout would recommended these to anyone
Jimmy and Andy were excellent and very friendly and excellent at what they do

6 August 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Graham,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and Cameron fitted us with the…

Luke and Cameron fitted us with the whole lot from scratch central heating the whole way through house. They explained everything told me step by step what they was doing. They are very respectful easy to talk to absolutely would recommend. They have respect for property and are very clean and tidy when doing the job. And right up until the end I was asked is there anything I need to go through with them amazing. Explained clearly how the heating will work 😊100% and more would definitely request to have these 2 men do a job for myself or recommend to anyone. The best

28 July 2025
Unprompted review
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Reply from Heatzen

Hi Tracy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New boiler

Luke & team fitted a new boiler today. Very nice & respectful. Would recommend them

29 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Pauline,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I had a fantastic experience with…


I had a fantastic experience with Heatzen. From the initial contact to the final installation, everything was handled professionally and smoothly. The team clearly explained the ECO4 scheme and guided me through the entire process with transparency and care.

The home survey was quick and thorough, and the installation team was friendly, tidy, and efficient. I was also pleasantly surprised that everything was completely free, just as they promised under the government scheme.

Highly recommend Heatzen to anyone looking to improve their home’s energy efficiency — trustworthy, reliable, and great customer service!

23 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Muhammad,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Thank you

Thank you, Luke and Ant, for your excellent work! The boiler has been replaced and looks amazing!

22 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Georgiana,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy

Jimmy and Andy. Above and beyond outstanding service! Clive

17 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Yeoman,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Perfect work from the team engineers…

Perfect work from the team engineers all work was smooth and clean --

30 June 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Silvana,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke was fast and had incredible…

Luke was fast and had incredible service, very friendly

16 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Emelly,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy are experts

They are professional, and at the same time very pleasant, easy to deal with. Friendly & cheerful! What more can I say? They are great and they did their job perfectly!
Thank you Jimmi & Andy🙏
(And Max)
Annada Clarke

10 July 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Anna,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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