Heatsnap Reviews 

Ordered a Vortex Fan believing that I was ordering direct from Vortex. Payment taken by HotSnap. Delivery has not happened neither company are answering the phone or emails.

I've had the same problem as the others. I ordered 4 and when they came the packaging wasn't very well put together. I tried 2 of them and they only blew out a small amount of heat which I had to be close to it to feel the heat. I emailed them and was told to take a video of them, the packaging, receipts etc and told to return to China even though it had a return address in The UK. Its taken ages and when I tracked it, it said it was with customs etc. I kept emailing the company, they kept replying and said I could get a refund once they receive the package! Well I kept emailing them and had no reply back after this! So I too have lost out and an extra £36.00 to send the package! Total SCAM!!! Im so angry that people have the gall to scam money out of honest people!!!

Had the same issue as the rest.
Ordered two units, they are useless and DO NOT WORK. I had correspondence with the company ALOT. Was asked to return the items to china for a full refund but that has never been received and they no longer answer any emails.
AVOID AVOID AVOID, THIS IS A SCAM COMPANY.

I ordered 2 heaters from heatsnap in January 2025 they took my money from my bank account straight away nothing has ever turned up have sent lots of emails asking for a refund and guess what NO reply so I would not recommend anyone to use this company

Heatsnap is ABSOLUTELY RUBBISH. DO NOT PURCHASE.
I was duped into their advert. When the product was received, it DID NOT HEAT UP MY ROOM AT ALL. I asked for a refund and was told to return this product to China which they refused to pay for. So not only did I purchase a rubbish product I had to fork out the cost to return to China!. This was 3 months ago and since then, I haven't received ANY refund whatsoever. To make matters worse, they are not responding to any of my emails about when I will get my refund!
Now in the process of getting legal advice. PLEASE DO NOT PURCHASE. What a SCAM.

Item was faulty. After numerous emails, I was advised to return the product to them in China, with photos of packaged goods, receipts, tracking etc. (which I did). If found faulty I would receive a full refund along with shipping costs. Cost me £13 to send and it is now being held in their customs awaiting payment of taxes. They clearly will not be paying those so I am almost £50 out of pocket!
DO NOT BUY THESE HEATERS. THEY ARE VERY POOR QUALITY, AND YOU WILL NEVER BE REFUNDED.

I thought i was buying from UK company, advert so deceptive.!
I bought 2 for offer so have been robbed of £65..
The boxes arrived bashed with little wrapping round fmm China!! Gold pin on end of plug was stuck in socket. Didn't even try second one, not safe.
I'm demanding my money back without sending them back. Wish I'd seen these reviews before.. I feel stupid and angry for falling for thought was savvy!!!
Do Not Buy

This company are a scam. The heaters don't do what they say and then they do everything they can to stop you returning them and then want you to return to China despite having a UK return address. They then ask you to pay the charge which they won't refund, say goodbye to £40 and they won't even guarantee to return your money. DO NOT BUY

The heatsnap portable heater does not heat a room!!!!! You need to be sitting right beside it to feel a very faint heat!!!! Total scam 😒

I ordered the heater from the instagram. It arrived damaged and not safe to use. Messaged the company who wanted photographs of the damage. They accepted that it was broken and would refund when they received it. BUT you have to send it to China !!! What a rip off I paid 40 pounds. Could have got one on Amazon for 15 !! Lesson learnt, no more Instagram purchases.

Agree with previous comment. Website states 6-8 days delivery - rubbish. I ordered them on 4th Jan, still only just showing as cleared Customs. Customer Service thank you for your patience and say they are monitoring the order carefully - no they're not. Would never order from them again.

Useless company. Order takes weeks to even begin shipping, and they dont tell you when ordering