Heathrow Airport Taxi  Reviews 10

TrustScore 4 out of 5

4.0

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Company details

  1. Taxi Service

Written by the company

We are based near Heathrow Airport and have been providing taxi and chauffeur cars since 2005.We provide saloon cars and Mercedes Executive cars.Please visit our easy to use website and get online to get price instantly and book with complete peace of mind. You can book your taxi ride in minutes and can opt to pay by cash or card. We also have friendly and hassle free cancellation policy. You can cancel your booking with full refund, if cancelled within 2 hours of booking. We also have made it easy for customers to contact us through email, phone and Whats-app. You can reach us through our website which has live Whats-app button. If you have paid by card, we may ask you for more details and can also make request to sign journey confirmation document in order to protect genuine card holder and our business.


Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

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Rated 3 out of 5 stars

Great driver but not the comfortable taxi I ordered

Great contact and kept me in the loop about collection point and time taxi was arriving. Driver was courteous and offered a chance to get a coffee due to the longer trip from Heathrow into London Tower area. I booked a taxi as was coming off 23 hours of flying from New Zealand and didn't want to deal with trains. As such I booked an estate car for comfort. Instead I got a black cab that had the most uncomfortable seats and bounced everywhere for the worst 1.5 hours i have ever spent in a taxi...
Nice driver and service, but not what I ordered after 23 hours in the air..

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Great Service.

Reliable and Great Service.
I was actually in two minds in booking a taxi from Heathrow to take me home. I had researched a lot of companies and read stories of cars not turning up etc. It is stressful considering you are paying up front. I had a long flight ahead of me and really didn't want to worry about getting home. I selected Heathrow Cars London as they had, had good reviews. They were superb. They tracked my flight, as I landed we were in communication immediately, I knew my driver was there, I let them know once in baggage and as I exited the airport he was there. Lovely polite gentleman, superb, safe driving and I was home within an hour and a half. Excellent company I highly recommend.

17 June 2024
Unprompted review
Heathrow Airport Taxi  logo

Reply from Heathrow Airport Taxi

Thank You so much for taking time and leaving a review which is helpful for other travellers and us too.

Rated 1 out of 5 stars

Never again!! Not on time, Everytime!!

Booked a taxi for a 6 minute drive. Initially the taxi driver was excellent and drove a nice car. Asked the driver to book a return taxi for the next morning at 08:15 to which he agreed.

The next morning at 08:20 I phone all three numbers given to me on the business card I was given by the driver and only one of the numbers answered and then the man on the phone said hold on a minute and hung up on me. I tried to call him back with no avail.

I had to be on time and as stated on their business card they are "on time every time" but not in this instance!

18 December 2019
Unprompted review

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