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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and helpfulness of the staff. Many appreciate the quick and reliable service, noting that engineers are knowledgeable, efficient, and often resolve issues on the first visit. Reviewers frequently mention the friendly and courteous demeanor of the staff, from the receptionists to the engineers. People also commend the company for its punctuality, with engineers arriving on time and completing work neatly. The clear communication and flexibility in scheduling appointments are also highly valued by customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the work, the plumbers are very professional with nice manners and get the job done quickly. Arrived on time and we mentioned the monthly plan The Boss looked at our paperwork and... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! Aaron and his team have looked after our boiler and general central heating matters for years now. They're always happy to help, especially in an emergency, and their prices are... See more

Company replied

Rated 5 out of 5 stars

Have always found Heat Ayr a good company to deal with . I have been using this company for several years and always found the office staff and engineers helpful . I especially know that if I have an... See more

Company replied

Rated 5 out of 5 stars

I've used Heatayr for years, and cannot fault the service they provide. The emergency call out team are always available. Engineers are professional, friendly and extremely knowledgeable.

Company replied


Company details

  1. Heating Contractor

Written by the company

HeatAyr Gas Services are your local Gas Safe Registered approved heating engineers. We specialise in boiler installation, boiler replacements, boiler servicing, landlord gas safety inspections, caravan and LPG properties. Our services range from a leaking radiator repair to a full high efficiency central heating Installation for a better priced professional service and boiler quotation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Boiler care

Highly reccomened this company for a very professional work and on time although I had a issue with Baxi cpany they did there best to accommodate me tha k you

24 February 2025
Rated 5 out of 5 stars

Great service...

Great service, would never go anywhere else!

Local, attentive, experienced, knowledgeable!

24 February 2025
Heatayr logo

Reply from Heatayr

Hi Colin, thank you so much for taking the time to send this review, which is appreciated by all the team at Heatayr. Once again thank you

Rated 5 out of 5 stars

Quick response

Quick response, very helpful advice and turned up when they agreed to.

28 February 2025
Heatayr logo

Reply from Heatayr

Thank you so much for sending this review. It is appreciated by all the team at Heatayr

Rated 5 out of 5 stars

Friendly Gas Engineer

Mark was very helpful polite and friendly unlike many tradesmen!

5 February 2025
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Reply from Heatayr

Thank you for your kind review. This is appreciated by Mark and all the team at Heatayr

Rated 5 out of 5 stars

Great service

Great service. Always very helpful

4 February 2025
Heatayr logo

Reply from Heatayr

Thank you for your kind review. This is appreciated by all the team at Heatayr

Rated 5 out of 5 stars

1st class service!!

1st class service!!

Made contact on Tuesday 11th February about boiler replacement, Aaron arrived when he said he would to survey the job, said he would get quotes over to us and the different boiler options the next morning.
We picked a boiler and they got
us in the diary for today Friday 14th February.
Mark the engineer turned up on time and gave us a detailed description of what was going to happen, very clean and tidy individual who clearly enjoys his work, once the install was completed he explained everything in detail and gave us all the relevant paperwork.

Thanks again for this service

14 February 2025
Unprompted review
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Reply from Heatayr

Thank you for your kind review. This is appreciated by Mark and all the team at Heatayr

Rated 5 out of 5 stars

Very quick and very reasonable

Very quick and very reasonable

5 February 2025
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Reply from Heatayr

Good morning. Thank you so much for taking the time to send a review. This is very much appreciated by all the team at Heatayr. Once again thank you

Rated 5 out of 5 stars

Highly recommended

Reliable company with skilled, pleasant and helpful engineers, respectful of property.

29 January 2025
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Reply from Heatayr

Hi Joan. Thank you so much for taking the time to send a review. This is greatly appreciated by all the team at Heatayr.

Rated 5 out of 5 stars

They were able to accommodate us at…

They were able to accommodate us at short notice, the service we received was very efficient and professional and we would certainly use their services again in the future.

6 January 2025
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Reply from Heatayr

Hi Lynn, thank you so much for sending this review. It is very much appreciated by all the team at Heatayr. Once again, thank you

Rated 5 out of 5 stars

Very quick to order the parts required…

Very quick to order the parts required and quick and efficient in fitting the parts to get us up and running the same day.

6 January 2025
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Reply from Heatayr

Hello James. Thank you for the review. This is very much appreciated by all the team at Heatayr. Once again, many thanks

Rated 5 out of 5 stars

Spot On!

Just wanted to say a huge thank you to all the staff at Heatayr. They came recommended and we will continue to recommend them to our friends. From first contacting last week to the fitting of our new boiler today ( 15/01/2025), we had fab service. Reasonable price as well as being desperate in last weeks cold weather we were really concerned on cost. However, from Dorothy on the phones to Aaron giving us a fair deal and switching stuff around to get us up and running. And last but by no means least Wee Mark who carried out the work today. Friendly, efficient, spotlessly clean job, we were so chuffed with his work.
Well done you all as this service is rare these days!
Lynne & Malc Hague

15 January 2025
Unprompted review
Heatayr logo

Reply from Heatayr

Hi Lynne & Malc, thank you so much for taking the time to send this lovely review. We are pleased to hear that you are happy with the service provided. This is appreciated by all the team at Heatayr. Once again, thank you.

Rated 5 out of 5 stars

Great company to employ . Second to none …

Superb service any time we call them out. Prompt and professional. After care service is excellent. Would definitely recommend for anyone who has plumbing and heating problems or needs a new system installed

4 December 2024
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Reply from Heatayr

Thank you Michael for sending this 5 star review. It is very much appreciated by all at Heatayr

Rated 5 out of 5 stars

Friendly, efficient service and reasonably priced

Woke up to find boiler not working - major issue with a baby and 3 year old in the house and outside temps in the minus. Tried a couple of places and nobody could come out same day. HeatAyr went out of their way to get someone to me later that afternoon. Boiler was fixed and heating back on within an hour of arrival. Engineer was efficient and friendly and the charge was fair too. Wouldn't hesitate to use again (although hopefully I wont have to!)

28 November 2024
Unprompted review
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Reply from Heatayr

Hi Murray, thank you very much for your review. This is appreciated by all at Heatayr. Happy to hear you are pleased with our service. Thanks again

Rated 5 out of 5 stars

As always

As always, the overall service was very good.

27 November 2024
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Reply from Heatayr

Thank you George for taking the time to send a review. This is appreciated by all the Heatayr team

Rated 5 out of 5 stars

Purchased boiler maintenance

Good information given about product I was purchasing.

30 October 2024
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Reply from Heatayr

Hi Carol, thank you so much for taking the time to send a review. This is appreciated by all at Heatayr. Thanks again

Rated 5 out of 5 stars

Heatayr fitted my boiler 5 years ago

Heatayr fitted my boiler 5 years ago. They give a good consistent service for my heating system every year at a good price.

31 October 2024
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Reply from Heatayr

Hi Carol, your review is very much appreciated by all at Heatayr. Thank you so much

Rated 5 out of 5 stars

Booking easy

Booking easy. Arrived when said and text prior to arrival. Invoice sent & easy to pay. Great service.

31 October 2024
Heatayr logo

Reply from Heatayr

Hi Clare, thank you very much for taking the time to send a lovely review. This is greatly appreciated by all the team at Heatayr. Thanks again

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