Heartboxscotland Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality products, often highlighting the joy of receiving a piece of Scotland each month. Many appreciate the thoughtful selection of local Scottish goods and delicious treats, making each box a delightful surprise. The customer service also receives frequent commendation for being fast, polite, and exceptionally helpful. However, some people were dissatisfied with the quality of certain items. A few reviewers mentioned receiving products that were disappointing in craftsmanship or arrived damaged, such as a cracked mussel bowl.

What people talk about most

Product

Reviewers express delight with the products, consistently praising the high quality and variety of items... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding and... See more

Subscription

Reviewers highlight positive aspects of subscription, with many expressing delight and anticipation for their... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as great, amazing, and... See more

Location

People report positive experiences with the location, with many expressing a strong affection for Scotland.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

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4.7

All reviews

(519)

97 reviews in the last 12 months

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Rated 4 out of 5 stars

Had a box ordered by my sister as a…

Had a box ordered by my sister as a gift for me. It never arrived. Otherwise it’s great!

12 July 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back, we love sending you a wee bit of Scotland.

If any boxes haven't been delivered the team are always on hand to help at support@heartboxscotland.com

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I miss Scotland terribly and love…

I miss Scotland terribly and love getting my box every month! I appreciate being able to track my box and for that I thank you.

12 July 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Linda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I look forward to receiving my Heartbox…

I look forward to receiving my Heartbox every month. It's like a wonderful Christmas gift monthly..thank you for sharing Scotland with me.
Sincerely Laurie

7 June 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Laurie, we love sending you a wee bit of Scotland when you can't be here, we agree it's like that Christmas morning feeling each and every month!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 4 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Jennifer, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Donna, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

The Heartboxes always arrive quickly…

The Heartboxes always arrive quickly and are packaged well. Contents are interesting and some are very useful!

7 June 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Sharon, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I look forward to each box

I look forward to each box. It is just a bit of Scotland that I can enjoy and show my friends. Thank you so much.
Maggie Cooper

17 May 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Marie, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Excellent

I enjoyed being a customer of the company because of the excellent customer service. I was always informed of updates and reminders of when charges would come out for autopayment. I'm sad to have to end it as I've had some life changes, but hope to return in future.

17 May 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Shannon, we love sending you a wee bit of Scotland when you can't be here.

We hope to see you back again soon, sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I absolutely love Heartbox

I absolutely love Heartbox! I would not have cancelled but my husband lost his job and we are going to be living on way less money. I pray that if something changes I will get to resubscribe. Scotland is the only country on my bucket list to visit as my ancestry comes from there and getting this box always makes me feel closer!

17 May 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Stephanie we love sending you a wee bit of Scotland when you can't be here.

We are so sorry to hear you haven't had a great time lately, we sending love from Scotland for you and your family and hope you get to visit us here in Scotland soon.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Delivery was on time

Everything I received was awesome.

17 May 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Carol, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 2 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Hi Diane thanks so much for taking the time to feedback, I am so sorry to hear the tartan dining set wasn't to your personal taste. We had great feedback on this item, but we understand not everyone will have the same taste, we are sorry these items weren't to your liking I hope you loved the other items in your box!

The great thing about Heartbox is you can pause or skip a month if a particular theme or gift is not to your taste, we did release the tartan dining set as a sneak peek so keep a wee eye on your email and our socials for future orders and if it's not to your taste you can skip that month.

Sending you warm wishes from Scotland, thanks for being part of the Heartbox Clan 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿 

Rated 5 out of 5 stars

A little bit of Scotland

The products are always high quality and the box in general makes me feel like I've received a little bit of Scotland by mail.

17 May 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Rhonda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Love Heartbox! Love Heartbox Support!!!

Not only does Heartbox deliver truly BEAUTIFUL items, but their Support Team is top notch! When one of boxes went missing in transit, Heartbox Support was able to track down what happened and offer a quick and very satisfactory solution!

8 December 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Linda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I absolutely love my shawl

I absolutely love my shawl, the shortbread was delicious and I can't wait to hang the heelan coo on my Christmas tree. It definitely brought a bit of my "home land" to my home here in Canada. Just LOVE it!

8 December 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Fiona, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 1 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Hi Donna

Our boxes are sent fully tracked, I've just checked the tracking on your order, you should have received this by email? Your box is showing as delivered to you on the 15th of November?

It doesn't look like we have received any other contact from you, I will have one of the team reach out to you today to see if we can understand what's gone wrong.

Kind Regards
Lachlan
The Heartbox Team

Rated 5 out of 5 stars

The products are very unique and…

The products are very unique and well-known. Truly, very lovely.

7 December 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Anticipation

I look forward to my box arriving every month bringing a piece of home a little closer. The items are quality and unique.

3 December 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

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