HearingNow Reviews 

577
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert staff for providing professional guidance, compassionate support, and exceptionally gentle care during all clinical treatments. Many people note that hearing devices are significantly more affordable compared to traditional high street alternatives while consistently delivering outstanding audio performance. However, some customers also noted minor hurdles regarding initial product fit, website navigation, or waiting to receive their orders. A small group of customers also experienced challenges with specific device models failing to deliver the desired volume or requiring additional adjustments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, deep... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional sound... See more

Price

Reviewers highlight great satisfaction with the competitive price, noting that products are significantly... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

Hard to find a reprogramming service. I wasn't sure about sending my hearing aids to be reprogrammed but Koorosh answered all my questions swiftly and very helpfully. I posted them on the Tuesday and... See more

Company replied

Rated 5 out of 5 stars

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more g... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this professional, friendly and caring service. My husband and I had some older aids reprogrammed for one of us and also bought some new Starkey AI hearing aids for the other. Follow... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(577)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An understanding audiologist

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more go! Nejad sorted me out in less than half an hour. AND I paid £2000 LESS than I would have done @ Boots (on hearing aids the audiologist had chosen for me - before I had my hearing test). I've been wearing my Signia Pro hearing aids for 24 hours , now, and am - so far - delighted. I highly recommend 'Hearing Now'.

23 October 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Robert, thanks for your lovely feedback. I am delighted to hear that you are enjoying your Signia Active Pro IX hearing aids. A very good mix of technology, look and lifestyle. Please do not hesitate to get in touch if you require any support or assistance. Nejad

Rated 5 out of 5 stars

Great customer care

Great customer care, best prices this side of the world and thorough follow up. I can only recommend them to anyone! Thank you!

5 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Luigi, thank you so much for caring to leave feedback and a review on Trustpilot for us. This encourages us to do more and to do better. I am happy to hear that you enjoy your Phonak Sphere hearing aids. Please do not hesitate to contact us if you need any support. Best regards, Koorosh.

Rated 5 out of 5 stars

Outstanding

I cannot recommend koorosh and hearing now highly enough he’s been simply outstanding after having initial consultation loan hearing aids and ordering my new aids which sadly I couldn’t on with he then promptly ordered a new pair for refunding the difference instantly and now I’m absolutely delighted with my new aids
He simply is fantastic knowledgeable and understanding and the prices for all hearing aids is 50 percent cheaper than high street audiologists, wouldn’t go any where else , give him a try you won’t be disappointed

8 October 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Martin, thank you very much for such lovely and kind feedback. I am glad that, as a first-time hearing aid user, you enjoyed the support and caring we provided. Please get in touch if you need any support. Thanks again for your 5-star rating of our services.

Rated 5 out of 5 stars

Excellent Service!

I cannot thank HearingNow enough for the excellent service I received; from the prompt response of my booking an appointment to the appointment itself, everything was all so easy. The treatment was comfortable and successful and I was treated with respect and kindness. I highly recommend this service to all with hearing problems.

13 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Linda, thank you for your lovely feedback. Be safe, and please do not hesitate to contact us if you need any support with your hearing care.

Rated 5 out of 5 stars

Koorosh is just the most helpful person…

Koorosh is just the most helpful person you could wish for, nothing is too much trouble and his response times are fantastic, he has done a few programs for me now and I’m highly delighted and can’t recommend him highly enough

23 September 2025
HearingNow logo

Reply from HearingNow

Dear Stuart, thank you for your feedback. I see we have a telecare to tune up your aids. Looking forward to connecting and supporting you. Best wishes.

Rated 5 out of 5 stars

Really impressed!

Really impressed with these guys - easy process soup to nuts to reprogramme my aids. Posted Monday and back Friday including a day wasted by me not answering a question. Thank you!

19 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hello Martin, I am pleased to hear that you are happy with the setting of your hearing aids. Please don't hesitate to contact us if you require any assistance.
Best regards, HearingNow support

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service

18 September 2025
HearingNow logo

Reply from HearingNow

Hello Reg, I am pleased to hear that you are happy with your new hearing aids. Please don't hesitate to contact us if you require any assistance. You can always book a telecare for remote support and tuning up.
Best regards, HearingNow support

Rated 5 out of 5 stars

Very thorough review and helpful…

Very thorough review and helpful suggestions. Very pleased with the service and the provision of new hearing aids

2 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hello Nicholas, I am pleased to hear that you are happy with your new hearing aids. Please get in touch if you need any support. You can always book a telecare for remote support and tuning up. Best regards, HearingNow support

Rated 5 out of 5 stars

So professional

What made my visit five stars was Koorosh' matter of fact and informative hearing test followed by a discussion about what I was expecting next. No hard sell at all and again an informative experience. I came away very satisfied with the whole visit.

16 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi there, thank you so much for your lovely feedback and your 5-star rating of our hearing practice. Please let me know if you need any support. Regards, Koorosh

Rated 5 out of 5 stars

Great

I accompanied my elderly mother to her hearing appointment and was so pleased with the service we received. Koorosh warmly greeted us both and was professional and respectful throughout. He was patient, calm, thorough, and knowledgable. I highly recommend this clinic.

9 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Christine, thank you so much for such a lovely feedback. Please get in touch if you or mom needs any support with the hearing care or hearing aids. Thanks, Koorosh

Rated 5 out of 5 stars

Had microsuction again with Koorosh who…

Had microsuction again with Koorosh who always takes great care so it doesn’t feel uncomfortable. Also gives good advice on how to keep ears clear so I have found i don’t need the microsuction as much as before.

8 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Oh hi again, thank you for your lovely feedback, many thanks, Koorosh

Rated 5 out of 5 stars

Fantastic treatment

Fantastic treatment. Incredibly insightful advice and extra appointments until the problem was cured.

18 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Andy, many thanks for trusting us with your hearing care. We are committed to your hearing care and I am glad that it shows. best regards, Koorosh

Rated 5 out of 5 stars

Great experience

Great experience. Koorosh is very knowledgeable and helped me with my ears.

26 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Vicky, it was a pleasure attending to you with your hearing care. Many thanks for your 5-star rating. Keep safe.

Rated 5 out of 5 stars

The quality of service is excellent

The quality of service is excellent. Highly responsive, personal and friendly. The expertise of years of experience shines through

5 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Jim, thank you so much for your lovely feedback and the 5-star rating of our products and services. Please do get in touch if you need any support with your new hearing aids. Best regatds, Nejad

Rated 5 out of 5 stars

Excellent service

Excellent service, thoughtful and very clear.

Would recommend and will be going again if needed.

13 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks.

Rated 5 out of 5 stars

I want to add my appreciation.

I want to add my appreciation and thanks to Hearing Now. I saw Koorosh a few weeks ago and found the whole experience to be exceptionally good. He took time to listen and discuss my hearing and general lifestyle in order to make informed recommendations. He wasn't quick to sell me the newest hearing aid and following my hearing test, recalibrated the ones I had. I travelled from Barnet to Crystal Palace and would happily do so again. Thank you!

1 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Tricia, a massive thank you for your kind feedback. Thank you for your 5-star rating of our hearing care and hearing aid services in our clinic in Crystal Palace. Please get in touch if you need any support with your new hearing aids. Best, Koorosh

Rated 5 out of 5 stars

Koorosh was very helpful in finding…

Koorosh was very helpful in finding hearing aids that suited my hearing loss. I have worn hearing aids since I was 8 years old and often struggled to find good private hearing aids. He was very patient and accommodating, the Oticon hearing aids I have been fitted with work amazingly and have provided a better listening experience for myself.

29 August 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Gabrielle, thank you very much for your kind feedback and a 5-star rating of our hearing care and audiology services in London. I am happy to hear that your Oticon hearing aids meet your expectations. Please do not hesitate to contact us if you need any support. Very best, Koorosh

Rated 5 out of 5 stars

Excellent service it was first time

Excellent service it was first time having microsuction Koorosh was welcoming and professional which made me comfortable. The procedure was quick easy he explained clearly what he will be doing and no pain or discomfort. Would highly recommend .Thank you Koorosh.

5 September 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks, dear Precious. Appreciate your lovely feedback. Very best wishes, Koorosh.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look