Well incredible-made a same day appointment so easy to do, had wax in both ears treated them the same day but had to go back after 4 days re putting ear drops in. Just finished treatment today both ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took forever for my husband’s scrip (#13 hearing aid batteries.) to arrive when I was told it would be delivered in a few days when I placed the order. When I questioned the time it was taking to... See more
Company replied
I had a very difficult time finding the proper wax guards for my Oticon hearing aid. I reached for help to Hear Care Direct, and received an extremely helpful personal answer from Jordan. That led to... See more
I had my earwax removed today, 12 November, at Atherstone Hearcare Direct. I was very pleased with the service, no discomfort and very relaxed. So happy to have my hearing back, would definitely rec... See more
Company details
Written by the company
Hear Care Direct provides top-quality hearing aid equipment, catering to the diverse needs of individuals, educational institutions, and businesses. Our mission is to enhance hearing health and improve the quality of life for people of all ages facing hearing challenges. With a steadfast commitment to excellence, we offer a wide range of hearing solutions that embody the latest technological advancements and are designed to meet the specific requirements of the user. Our selection of hearing aids is curated to ensure superior sound clarity, comfort, and durability. Recognizing that each hearing journey is unique, we prioritize providing personalized support to help find the best fit for every individual. Whether it's for personal use, aiding communication in educational settings, or enhancing interaction in the workplace, our products are designed to integrate seamlessly into any environment.
Contact info
United Kingdom
- sales@hearcaredirect.com
- hearcaredirect.com
4.3
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAST SERVICE
19 August 2024
The receiver came within the time…
The receiver came within the time stated and works as well as the original. I will order again when the time comes.
25 July 2024
Starkey Halo Receivers
The 2 receivers worked great. The delivery time was fairly long. Happy that my HA's are working again. Thanks.
22 July 2024
Been a week and a half and no receiver…
Been a week and a half and no receiver yet. Ordered on a Monday at 9:30 AM. Web site says shipped that day if ordered before 10:00 AM. Out of stock should not be an excuse because web site said "3 in stock". I do not think it was shipped until Friday since I received a notice that day. In any event I do not have the ordered receiver. I need the receiver since I have only one working hearing aid.
Edit: Package finally came in. Package crushed but fortunately receiver not damaged. My problem is that the product was not shipped until 4 days after ordered and paid, even though web site said shipping same day if ordered by 10:00 AM, which it was. Date on package confirmed that it shipped 4 days after order date. As mentioned, "out of stock" is not a valid excuse because web site showed 3 in stock. The same day shipping is why I ordered from HEARCAREDIRECT. Very poor service!
6 August 2024
Unprompted review
Flexibility in ordering is great
The website gives a lot of flexibility in terms of ordering different items.
Quality of these items remains top notch.
22 July 2024
Warning
I ordered a receiver for my husband's hearing aid. The price was good, which should have alerted me. It took awhile for it to come, then I realized it was from overseas. Warning ,when it came it was in a paper envelope the small receiver box had been crushed a little sideways. They refuse to let me exchange saying I opened the package which I DID NOT OPEN. Not sure if it is in a bag/ sleeve inside which it should be. But it has not been out of the box.
This is the first time I have had to give a bad review. The one star is for the price that was the only good thing about this experience.
18 July 2024
Unprompted review
Order not Received ordered July 9…
Order not Received ordered July 9 today’s date is July 17th. Very poor updates from this company. Stay away!!!!
17 July 2024
Unprompted review
Reply from Hearcaredirect
Hi Robert,
Sorry to hear you’re yet to receive your order. I have checked on this and you selected the economy option which states 7-10 working days. Since you ordered past the stated cutoff time for same day dispatch this was sent out the very next day and it has only been 6 working days since. Please allow an extra few days for the item to get to you.
Sorry for the inconvenience.
Thank you,
Jack
Slow
Knowing that the parts come from England beforehand and slow postage delivery was better understood the second time.
18 June 2024
Finding the correct wax guards
I had a very difficult time finding the proper wax guards for my Oticon hearing aid. I reached for help to Hear Care Direct, and received an extremely helpful personal answer from Jordan. That led to my ordering and receiving exactly what I needed. I'm very grateful.
13 June 2024
Unprompted review
Took a week for the hearing aid ear…
Took a week for the hearing aid ear buds to come in but they are exactly what I need
17 June 2024
BEST MOST AFFORDABLE HEARING AID
I can hear clearly now shame all i can hear is my wife shouting at me
16 May 2024
Unprompted review
I HEAR GOOD NOW THANKS
I HEAR GOOD NOW THANKS! delivery was speedy and just what i ordered
20 June 2024
Unprompted review
I haven’t received my order!!
21 May 2024
Reply from Hearcaredirect
Hi Greg,
I have checked your order and can only apologise for the item not arriving, it seems there has been an issue with the courier so the parcel didn't make it all the way to you.
If you could reply to my email we will get this sorted right away and get a replacement to you.
I am sorry for the delay this has caused.
Kind regards,
Jack
Got what I wanted
Got what I wanted. Unfortunately the delivery was delayed and you refunded the shipping fee. Thanks
28 May 2024
Great product and reasonably priced
Great product and reasonably priced. When I reached out to check the timing of my shipment, they replied in a day!
I will buy again!
23 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.