I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
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Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
The sales pitch was low-key; the audiologist was great; the price I paid was $1,000 less than my previous ones, and they work much better. The online interface seemed easy and reliable.
6 October 2025
Unprompted review
Reply from hear.com
Hi Tom,
Thank you so much for your feedback! We're delighted to hear that your experience with hear.com has been so positive from start to finish.
It's wonderful to know that you appreciated our low-key sales approach and that your audiologist provided great care. We're thrilled that you not only saved money but also are experiencing better performance—that's exactly the value we strive to deliver.
We're also glad to hear that our online interface has been easy and reliable for you. Please know that our team is here if you ever need us!
Curtis, Customer Success Program
Hearing.com met every claim they made…
Hearing.com met every claim they made about the Horizon two processor hearing aid I purchased from them. I have owned four pair of hearing aids over the past 15 or so years and none have provided the clarity at normal sound as these aids. These are also the least expensive of those I have owned. One thing that led me try them out was their 45 day return policy. Finally, the local company they deal with in my area could not have been more friendly and helpful.
21 October 2025
Unprompted review
Reply from hear.com
Hi Samuel,
Thank you so much for sharing your experience with us! We're thrilled to hear that your Horizon two processor hearing aids have exceeded the performance of your previous four pairs, especially when it comes to clarity at normal sound levels.
It's wonderful to know that we delivered on every claim we made and that you found exceptional value in both quality and cost. We're glad our 45-day return policy gave you the confidence to give us a try—we believe everyone deserves that peace of mind when investing in better hearing.
We're also delighted to hear that our local partner in your area provided such friendly and helpful service. Those relationships are incredibly important to us, and we'll be sure to pass along your kind words.
Thank you for choosing hear.com, Samuel. Our team is here whenever you need us!
Curtis, Customer Success Team
I’ve had two different hearing aids…
I’ve had two different hearing aids previous to these but stopped wearing both because they just didn’t work on me. I have profound loss in my left ear due to chemotherapy. I knew the first time I put these on that I could really hear. The process was easy and I had everything I needed plus great support.
I am thrilled and wear them all day everyday. Bravo Hear.com!
10 November 2025
Unprompted review
Reply from hear.com
Hi Lynn,
Thank you so much for sharing your story with us! We're truly honored that after your previous experiences with hearing aids, you found a solution with hear.com that has made such a meaningful difference.
Hearing that you knew from the very first time you put them on that you could really hear is exactly the kind of moment that inspires our team every day. We understand how challenging profound hearing loss can be, especially when previous devices haven't worked for you, and we're so glad that our hearing aids and support have met your needs.
It's wonderful to know that you're wearing them all day, every day and feeling thrilled with the results. Thank you for giving us the opportunity to be part of your hearing journey, and for your enthusiastic "Bravo!"
We're here for you whenever you need us!
Curtis, Customer Success Team
Life-changing hearing
Great hearing aids with excellent speech clarity and bluetooth, superb professional care from staff
10 October 2025
Unprompted review
Reply from hear.com
Hi Joanne,
Thank you so much for your kind words! We're thrilled to hear that you're experiencing excellent speech clarity and enjoying the Bluetooth features of your hearing aids.
It's wonderful to know that our staff has provided you with the superb professional care you deserve. Your satisfaction means the world to us, and we're here whenever you need us.
Thank you for choosing hear.com!
Curtis, Customer Success Team
These hearing aids are good quality and…
These hearing aids are good quality and the company is the best! Their quality is good and they do what they say they will do for average person but my husband has very small canals they said (from birth) and he has problems with wax buildup and this hinders his ability to hear! He could hear at first with them but not for long! He has to go to his ear doctor to have his ears cleaned on a regular basis! I rate them and the company 10+!!!
12 November 2025
Unprompted review
Reply from hear.com
Hi Laferne,
Thank you so much for your wonderful feedback and for rating us 10+! We're honored by your trust and support.
We're glad to hear that the hearing aids provided good quality and initial improvement for your husband. It sounds like your husband's ear doctor is providing the important care he needs.
If there's anything our team can do to help optimize his hearing aids between ear cleanings—whether it's adjusting settings or exploring additional solutions—please don't hesitate to reach out. We're here to support you both in any way we can.
Thank you again for your incredibly kind words about hear.com. We truly appreciate customers like you!
Curtis, Customer Success Team
Always good on appointment reminders
Always good on appointment reminders. Upgrade to bluetooth-enabled aids was really great, can now experience real stereo anytime.
2 December 2025
Unprompted review
Reply from hear.com
Hi,
Thank you so much for your feedback!
We're thrilled to hear that you're enjoying your upgraded Bluetooth-enabled hearing aids and experiencing real stereo sound—it really does make a difference! We're also glad that our appointment reminders have been helpful in keeping you on track.
Thank you for choosing hear.com, and please don't hesitate to reach out if you ever need anything. We're here to support you!
Curtis, Customer Success Team
My hearing
Being able to hear properly again is nothing short of amazing! It’s truly been a game changer and has given me my confidence back. A live agent is available at all times, but I have yet to use that service because I’ve had no problems at all.
5 December 2025
Unprompted review
Reply from hear.com
Hi Janet,
Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that your hearing aids have been a game-changer and have given you your confidence back—that's exactly what we hope to achieve for every customer.
It’s fantastic to know that everything has been working seamlessly for you and that you haven’t needed to reach out for support. That said, we’re always here whenever you need us, whether it’s for adjustments, questions, or just to check in.
Thank you for choosing hear.com, Janet. Here’s to continued clear hearing and confidence!
Curtis, Customer Success Team
Great Scheduler
The attendent was professional, courteous, friendly, efficient, and advisded me every step of the scheduling process what she was doing and when she was placing me on hold and why. There is noting more you could ask of an scheduling attendent.
5 December 2025
Unprompted review
Reply from hear.com
Dennis, thanks so much for sharing your experience!
We’re thrilled to hear that our team member was professional, friendly, and kept you informed every step of the way. Clear communication is something we really value, so it’s great to know it made a difference for you. We appreciate you taking the time to leave this review! - Ashley, Customer Success Team
HEARING AID ADJUSTMENT
HEAR. COM WAS VERY PRO SALES AND AGRESSIVE BEFORE THE PURCHASE, LOTS OF CALLS AND EMAILS.
AFTER I PURCHASED THEY WERE VERY ABSENT
I NEEDED A FEW HEARING AID ADJUSTMENTS AND THE HEARING AID FITTER DID WHAT SHE WANTED, NOT NECESSARILY WHAT I WANTED OR FELT THAT I NEEDED TO MAKE THE HEARING AIDS CONFORTABLE AND FUNCTIONABLE
THE LAST CALL I MADE TO THE OFFICE WAS BASICALLY IGNORED
.
I FEEL THERE COULD BE A CLOSER ADJUSTMENT TO THE HEARING TUBE AND THEY TELL ME NO.
DISAPOINTED... TO THE POINT THAT I RARELY WEAR THE HEARING AIDS
10 October 2025
Unprompted review
Reply from hear.com
Charles,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel disappointed with your experience, and we want to address your concerns thoroughly and respectfully.
We reviewed your case in detail with your hearing care provider, including the timing and outcomes of your appointments. According to their records, you were tested on July 21st, fitted with your hearing aids on July 25th, and then seen again on September 22nd for an adjustment. The adjustments you requested—specifically regarding receiver length—were completed, including replacing the receiver twice (from the original size to a size 5, then to a size 4 with added concha locks).
Your provider also shared that they even met you at an office on a day they were not scheduled to make sure you were taken care of before you traveled, and that they had not received any sound-quality complaints from you during your visits. They expressed that they have not heard from you since and that no follow-up appointment was scheduled.
We also want to note that your last appointment was held on the final day of your 45-day trial, and at that time, you chose to keep the hearing aids. If you're now experiencing issues—whether with fit or sound—you are absolutely welcome to schedule another appointment with your provider. They remain ready to help you fine-tune everything to ensure your devices are both comfortable and functioning properly.
We truly want you to get the most out of your hearing aids and to feel supported, both before and after purchase. If you’d like assistance scheduling your next appointment or need help reconnecting with your provider, please let us know—we’re here to help.
Thank you again for your feedback. - Ashley, Customer Success Team
Hearing aids and service are incredible
These folks really know what they are doing. The hearing aids can be programmed for each of the kinds of situations you function in. Everything is provided for you to have live appointments in your home where you can see and talk with each other and program adjustments can be made remotely. The lady that worked with me was very patient as she changed settings on the hearing aids while in my ears. They continue to work with me since my very first appointment to get all the settings the way that I need them. I so appreciate that. I am now hearing clearly in situations that have been just garbled and unintelligible for me. Yeah!
2 December 2025
Unprompted review
Reply from hear.com
That is wonderful feedback, Sharon!
We are thrilled to hear that you feel our team truly knows what they are doing and that the ability to program the hearing aids for different situations is making such a difference for you.
We are incredibly proud of our process that allows for convenient live appointments in your home and remote adjustments. It's fantastic that your care provider was so patient while fine-tuning the settings in your ears.
Most importantly, we are delighted that you are now hearing clearly in situations that were previously "garbled and unintelligible." Thank you for appreciating our commitment to working with you until the settings are exactly right! - Ashley, Customer Success Team
Best experience of long time hearing aid wearer
From the first to the last contact with hearing.com I was treated respectfully. My decision to purchase my hearing aids has been validated by the quality of the product and training included at delivery. I was paired with an area audiologist and given everything needed for a telemedical appointment. This included everything needed for a hearing test and online adjustment of my hearing aids. I can hear conversations clearer than I have in years. I endorse this product completely.
15 October 2025
Unprompted review
Reply from hear.com
That is fantastic feedback, Timothy!
We are so pleased to hear that you were treated with respect throughout your entire experience with hear.com. Knowing that the quality of the product and the thorough training validated your decision means a lot to us.
We are especially proud that our process of pairing you with a local audiologist and facilitating the telemedical support (including testing and online adjustments) led to such a positive outcome. Hearing conversations clearly again is the ultimate goal!
Thank you for your complete endorsement—we are thrilled to have helped improve your hearing! - Ashley, Customer Success Team
My experience was great because the…care specialist, Janet!
My experience was great because the Care team member that was assigned to my account, Janet. She was friendly knowledgeable, extremely supportive through the entire process. I lost my hearing in one ear due to a stroke in July and she was just so knowledgeable and empathetic.
22 September 2025
Unprompted review
Reply from hear.com
That's wonderful to hear, Barbara!
It sounds like Janet provided the knowledgeable and empathetic support you needed, especially while navigating hearing loss after a stroke.
We're so proud to have Care Team members like Janet who make a difference during such a significant life transition. We wish you all the best with your new hearing solution! - Ashley, Customer Success Team
Exemplary Experience Throughout
From the first time I spoke with Dani on the phone, through my work with Focus Hearint, and all the support and education I experienced excellent professional guidance. The hearing aids are high quality and the service is exemplary. Thank you!
2 December 2025
Unprompted review
Reply from hear.com
That is absolutely wonderful feedback, Katherine!
We're thrilled to hear that you had an exemplary experience throughout the entire process. Providing excellent professional guidance and support is what our team, including Dani, strives for.
We are delighted that you are enjoying your high-quality hearing aids! Thank you for sharing your positive journey with Focus Hearing and the rest of our team. - Ashley, Customer Success Team
No Longer Hearing-Challenged…
Rafael & Kyla the agents with whom I had contact & instructions were both exemplary representatives of their product. They were courteous, responsive & patient during phone calls & zoom sessions. Both deserve 5 Stars!
I would suggest written instructions in hard copy be provided in manuals to accompany the training sessions. Seniors are not always able to navigate e-devices with so many connections & hookups in the hearing kit. It was very confusing to see so many different parts which could have been better labeled with marks or tags with directions starting from STEP 1, 2, 3, etc.
Adjustment of the ear buds were difficult for me but I'm learning with daily use.
Also I have not yet received the items that were missing from the training kit sent to me. Your mail company must coordinate better with the company before attempting a pick up, since there was confusion when they came too early.
Despite these confusions, I'm satisfied with your representatives & your product.
6 October 2025
Unprompted review
Reply from hear.com
Thank you so much for your thoughtful review, Mae — and for recognizing Rafael and Kyla. We’re thrilled to hear they delivered the patient, supportive experience you deserve!
We sincerely apologize for the confusion with the UPS pickup. We understand how frustrating that can be. We’re happy to share that the package has since been collected and is scheduled to arrive at our logistics center today, 12/1. Once it’s received, we’ll be sending out your After Care package, which includes the supplies you need to keep your hearing aids performing at their best.
We also appreciate your feedback about clearer written instructions and kit labeling. Suggestions like yours help us improve the experience for all customers — especially those who prefer simple, step-by-step guidance.
Thank you again for your patience, your honesty, and for choosing hear.com. We're glad you're satisfied with your hearing aids and our team, and we’re here for you anytime you need support. - Ashley, Customer Success Team
The Horizon 7 IX hearing aids I…
The Horizon 7 IX hearing aids I received improved clarity of speech more than I expected, and the audiologist was wonderful. I wish I could have kept them, but can’t afford them at this time. I’ll definitely try again at some point.
17 October 2025
Unprompted review
Reply from hear.com
Kenneth, thank you so much for sharing this.
We’re really glad to hear that your Horizon 7 IX hearing aids made such a difference in speech clarity and that you had a great experience with your audiologist — we’ll be sure to pass that along to them.
We completely understand that cost can be a challenge, and we respect the decision you had to make. Whenever the time is right for you to try again, we’ll be here to help you explore all available options, including financing and any potential insurance benefits, to make things as manageable as possible.
Thank you again for giving us a chance to be part of your hearing journey — we hope to work with you again in the future. - Ashley, Customer Success Team
no pressure good amount of time to try…
no pressure good amount of time to try them out before buying. the app needs a little help as it does not seem to change much.
27 November 2025
Unprompted review
Reply from hear.com
Thanks for the feedback, Vince — we really appreciate it.
We’re glad to hear you felt no pressure and enjoyed having plenty of time to try the hearing aids before making a decision. That’s exactly the experience we want our customers to have.
Regarding the app, thank you for calling that out. Some adjustments in the app—especially volume and sound environment changes—may feel subtle because your audiologist programs the hearing aids to optimize clarity and comfort automatically. Still, your feedback is valuable, and we’re continually working with our tech teams to improve app responsiveness and user control.
If you’d like, we can also schedule a quick follow-up with your provider to review your settings and make sure everything is working the way you expect. Just let us know — we’re here to help. - Ashley, Customer Success Team
Customer service has been great
Customer service has been great, from the beginning. The actual product seems to top quality. I have only had the hearing aids for a short time, but I have not had a problem with them.
27 November 2025
Unprompted review
Reply from hear.com
Thank you, LaDonn — we really appreciate you sharing this!
We’re thrilled to hear that your experience with our customer service has been great from the start and that your Horizon hearing aids are performing well so far. It’s wonderful to know everything is off to a strong and smooth beginning.
If you ever have questions, need adjustments, or just want tips on getting the most out of your devices, we’re always here to help. Enjoy the clarity — and thanks again for choosing hear.com! - Ashley, Customer Success Team
Convenient and simple hearing test
The process was convenient and simple. Hear.com sent out the hearing aids and a tablet with additional connections to test my hearing. At the scheduled time I turned on the tablet and video chatted with a hearing specialist. I put on the headphones for the hearing test. When the test was complete the specialist reviewed the results with me. Fortunately I do not need hearing aids yet. I boxed the equipment up and placed the enclosed return label. Hear.com scheduled UPS pickup. I will definitely call Hear.com when I feel my hearing loss has progressed.
21 November 2025
Unprompted review
Reply from hear.com
Leann, thank you so much for the wonderful 5-star review! We’re thrilled to hear that your experience with our at-home evaluation was smooth, convenient, and easy from start to finish.
Our goal is to make hearing care simple and stress-free, so it’s great to know the tablet setup, video appointment, and return process worked exactly as intended. And we’re glad you now have a clear understanding of your hearing health — even better that you don’t need hearing aids just yet!
Whenever you feel ready for another check or notice changes in your hearing, we’ll be here and happy to help. Thanks again for trusting hear.com! - Ashley, Customer Success Team
Very comfortable to wear
Very comfortable to wear. Almost invisible when in the ear. The sound is very clear. Doesn't take long to recharge and lasts all day long.
24 November 2025
Unprompted review
Reply from hear.com
Rich, thank you so much for sharing your experience! We're thrilled to hear that your hearing aids feel comfortable, look discreet, and deliver clear sound throughout the day. It’s also great to know the quick recharge and all-day battery life are working well for you.
We truly appreciate your feedback and are glad the devices are making a positive difference for you. If you ever need anything, we're here to help! - Ashley, Customer Success Team
I was skeptical about purchasing…
I was skeptical about purchasing hearing aids over the internet, but the customer service, testing, setup and followup has been great! Had an issue with one of the hearing aids not functioning at 100%, and they sent me a brand new pair, already set up to my specifications in a couple days. I recommend them highly! -S.C.V.
27 October 2025
Unprompted review
Reply from hear.com
Susan, thank you so much for sharing your experience! We’re thrilled to hear that our customer service, testing process, and follow-up support made you feel confident in your decision — especially after starting out skeptical.
We’re glad we could get that replacement pair to you quickly and fully set up to your specifications. Making sure everything works perfectly for you is always our priority.
Thank you for the wonderful recommendation — it means a lot! If you ever need anything, we’re always here to help. - Ashley, Customer Success Team
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