I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One on one At-Home Meetings
I really appreciated the at home live sessions to walk through the process of getting the hearing aids, steps for taking care of them and to answer any questions
12 January 2026
Unprompted review
Reply from hear.com
Dear Cynthia,
Thank you so much for your kind feedback! We're thrilled to hear that the at-home live sessions were helpful in guiding you through the process and answering your questions. Providing clear, personalized support every step of the way is very important to us, and we're glad it made a difference in your experience. If you ever need anything further, we're always here to help!
Curtis, Customer Success Team
Need reset
I called on Saturday, but service was already closed. Appointment was made for Monday. I'll be able to tell about my experience when my hearing aids are reset.
28 March 2026
Unprompted review
Reply from hear.com
Dear Norma,
Thank you for your feedback—we appreciate you sharing your experience.
Our records indicate that you recently spoke with a member of our team who was able to help you reconnect your devices and get things back on track. We understand how important it is to have timely support, and we appreciate your patience.
If you ever need any further assistance, please don’t hesitate to reach out at 888-780-3450 or email our team at info@hear.com. We’re always here to help!
Thank you again for choosing us to be part of your better hearing journey.
Curtis, Customer Success Team
I had a great experience from hear.com…
I had a great experience from hear.com from having a very qualified person taking me though my training to always having someone ready to answer questions.
2 March 2026
Unprompted review
Reply from hear.com
Hi Jolynne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience and felt supported every step of the way—from your training to having our team available whenever questions came up.
Providing knowledgeable guidance and ongoing support is something we truly value, so it means a lot to know that you came through in your experience. Thank you for choosing hear.com!
Curtis, Customer Success Team
The helpfulness of staff to lead you to…
The helpfulness of staff to lead you to the perfect hearing!!!!!
12 March 2026
Unprompted review
Reply from hear.com
Dear Ruth,
Thank you for your kind feedback! We’re so glad to hear that our team’s support helped guide you toward the right hearing solution.
If you ever have any questions or need any assistance, please don’t hesitate to reach out to our customer support team at 888-780-3450 or email us at info@hear.com. We’re always here to help.
Curtis, Customer Success Team
Great back up. Good initial startup as well
Great back up. Good info and concern good.customer startup.
28 March 2026
Unprompted review
Reply from hear.com
Hi Roland,
Thank you for your kind words! We’re so glad to hear that you felt well supported and informed throughout your experience. Providing attentive care and clear guidance—especially when getting started—is very important to us.
We truly appreciate you taking the time to share your feedback and are always here if you need anything along the way!
Curtis, Customer Success Team
Easy, comfortable and it's great to hear
I loved being able to have the test in my home with the kit that is sent. It can be daunting in setting it up for someone who isn't technologically astute but when I called for help, Stanley was wonderful and I was on my way. The hearing aids are very comfortable - I hardly know they are in my ears. The added plus is that my tinnitus noise has lessened when I have them in. Not gone, just quieter. Sometimes I have to remind myself to take them out! If you think you need a hearing aid, reach out to them. There's no sense struggling to hear. I am so happy I got them.
2 February 2026
Unprompted review
Reply from hear.com
Hi April,
Thank you so much for sharing your experience! We’re thrilled to hear how much you enjoyed the convenience of completing your hearing test from home and that our support team—especially Stanley—was able to guide you every step of the way.
It’s wonderful to know your hearing aids are so comfortable and making such a positive difference, even helping to reduce your tinnitus. That kind of impact is exactly what we strive for.
We truly appreciate your encouragement to others as well—no one should have to struggle with their hearing. Thank you again for your kind words and for trusting us on your journey to better hearing!
Curtis, Customer Success Team
I want to commend Dr Olivia Bender
I want to commend Dr. Olivia Bender. She was the second audiologist I met. The first was a poorly trained disaster, who spoke very fast and softly, and seemed to be offended when I suggested she slow down. She then left me for 30 minutes after the hearing test so I had no idea what was happening. I wept at my disability. Olivia could not be more different. Patient and clear spoken, she knows to time her instructions, so I could follow. She is also personable and very kind. She has rapport as well as skill and training. I cannot speak more highly about her. I trust her. Since the system relies on so many bots, it is a relief to met a calm kind human. I hope you appreciate her as I do.
23 March 2026
Unprompted review
Reply from hear.com
Hi Karen,
Thank you so much for taking the time to share your experience with us—your words truly mean a lot.
We’re very sorry to hear about your initial visit, and we truly appreciate your feedback. It helps us improve and work more closely with our team and network of providers to ensure that every customer receives the best care possible.
We’re also so glad to hear that your experience with Dr. Olivia Bender was such a positive one and that she provided the care, clarity, and compassion you deserved. Building trust and genuine human connection is at the heart of what we strive for, and your feedback is a powerful reminder of why that matters so much.
Thank you again for your trust and for allowing us to be part of your hearing journey.
Curtis, Customer Success Team
About Hearing
This is the best experience of my life. The whole thing is made to be as sensible and easy as could possibly be without going to an office. Every part of it and especially the people, they are the best. So easy to work with. So easy going, can't go wrong.
24 March 2026
Unprompted review
Reply from hear.com
Hi William,
Thank you so much for your incredible feedback! We’re truly honored to hear that your experience has been so positive. Making the process simple, convenient, and supportive—without the need for an office visit—is exactly what we strive for.
It means a lot to know that our team made things easy and enjoyable for you. We genuinely appreciate your kind words and your trust in us.
Curtis, Customer Success Team
My hearing aid experience
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements, so it didn't need an in-office visit.
This helped to keep costs down, along with a very good staff helping along the journey getting hearing aids.
23 March 2026
Unprompted review
Reply from hear.com
Hi Lance,
Thank you for sharing your experience! We’re so glad to hear that your first experience with hearing aids exceeded your expectations. It’s completely understandable to feel unsure about a remote setup, and we’re happy that the process turned out to be smooth and effective for you. Providing a convenient, cost-effective solution with supportive guidance every step of the way is exactly what we strive for. We truly appreciate your feedback and are grateful to be part of your hearing journey.
Curtis, Customer Success Team
It was an easy process to contact the…
It was an easy process to contact the team who helped me get amazing results in my new hearing aids. The process was done on line with equipment that was sent to me and I had a weekly meeting with them. I am able to adjust volume, balance, and direction with my Blue Tooth. It was so easy and I have the ability to contact Hear.com when I need help. I love my new hearing aids. If you are needing help with your hearing, I would recommend Hear.com to get started. Thank you to all the people who helped me get better hearing.
20 January 2026
Unprompted review
Reply from hear.com
Hi Janice,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easy and that you felt supported every step of the way. It’s wonderful to know that the remote setup, regular check-ins, and ability to adjust your hearing aids through Bluetooth have made such a positive difference for you.
We’re especially happy that you’re enjoying your new hearing aids and feeling more confident in your hearing. We truly appreciate your recommendation and thank you for trusting us to be part of your journey to better hearing!
Curtis, Customer Success Team
There service is great!
There service is great!
But I need the right ear fixed a little, please
4 March 2026
Unprompted review
Reply from hear.com
Dear Timothy,
Thank you for your feedback! We’re so glad to hear that you’ve had a great experience with our service. We’d be happy to help with your right hearing aid—small adjustments can make a big difference.
Please reach out to our Customer Support team at 888-780-3450 or email us at info@hear.com, and we’ll be happy to assist with fine-tuning to ensure everything is working comfortably and effectively for you.
Curtis, Customer Success Team
Easy to use
Easy to use, great support, professional audiologist, good follow up, answered question promptly. I can hear better!!
4 February 2026
Unprompted review
Reply from hear.com
Hi Mary,
Thank you for your wonderful feedback! We’re so glad to hear that you found everything easy to use and that our team provided great support and prompt answers along the way. We’re especially pleased to know that your audiologist and follow-up care made a positive difference—and most importantly, that you’re hearing better. We truly appreciate you sharing your experience!
Curtis, Customer Success Team
Easy Peasy.
I love the fact that my hearing loss was addressed in the comfort of my home. Everyone I interacted with was professional and knowledgeable.
25 January 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your wonderful review! We're so glad to hear that you enjoyed the convenience of addressing your hearing needs from the comfort of your home. It’s also great to know that our team provided professional and knowledgeable support throughout your experience. We truly appreciate your feedback and thank you for choosing hear.com!
Curtis, Customer Success Team
Great company for a not so savvy tech individual
Even though hear.com is a little more expensive the interaction is extremely good. The equipment is superior and the knowledge of the professionals is excellent. The technology has increased exponentially. And hear.com has kept up.
14 March 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your thoughtful review! We're delighted to hear that you had such a positive experience with our team and that you found both the technology and expertise to be of high quality. We’re committed to providing exceptional care and staying at the forefront of hearing technology, so your feedback truly means a lot to us. Thank you for choosing hear.com!
Curtis, Customer Success Team
This company can give a hearing test…
This company can give a hearing test and look inside your ears with a laptop they provide...Everything is done at your home. The hearing aids work and look great. They can even be adjusted to fit better. The employees were very nice and helpful, too.
18 March 2026
Unprompted review
Reply from hear.com
Hi Janet,
Thank you for your wonderful review! We're so glad to hear that you enjoyed the convenience of completing everything from home and that our technology and support made the process easy and comfortable. It’s great to know you’re happy with how your hearing aids look and perform, and that our team was helpful along the way. We truly appreciate your feedback and thank you for choosing hear.com!
Curtis, Customer Success Team
The customer support is phenomenal
The customer support is phenomenal. Any questions or concerns I had were promptly addressed and continues even after the trial period.
4 February 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your kind words! We're thrilled to hear that you’ve had such a positive experience with our customer support team. Providing prompt, ongoing support—even after the trial period—is very important to us. We truly appreciate your feedback and thank you for choosing hear.com!
Curtis, Customer Success Team
I have been wearing hearing aids for 20…
I have been wearing hearing aids for 20 years or more. I have had a lot of experience with many different providers.
I am always on the lookout for improved CLARITY in the hearing game. Volume by itself just doesn't cut it. My last set of hearing aids were performing well and the fit via impressions that anchored them in my ears and alleviated the annoying itching and I was quite satisfied with them but I thought I might be able to improve the CLARITY with these aids.
Unfortunately these aids don't offer that option or if they do it will be an add on expense as I understand it. So I am relegated to the flexible inserts that work their way out as the day progresses. But they don't make my ears itch. A good point.
The professional they assigned me to appears to be competent but impresses me that he is the middle man for many different suppliers. He is quite accommodating and professional but just hasn't earned my trust. That's my opion.
Your company has been good to work with and Craig is always concerned with his assigned buyers.
I am going with your hearing aids as I have now paid for them, but really do not notice much difference.
I will keep experimenting with them and maybe I can fine a workable configuration.
16 February 2026
Unprompted review
Reply from hear.com
Dear Gary,
Thank you for taking the time to share your detailed feedback and insights from your many years using hearing aids.
We understand how important clarity is, and we appreciate your honest feedback regarding fit, performance, and your overall experience so far. It’s great to hear that Craig has been supportive throughout your journey.
For many users, achieving optimal clarity can take time and often requires a series of adjustments. Your brain also needs time to adapt to new hearing aids and relearn certain sounds, especially when transitioning from a different style or fit. Fine-tuning, along with exploring different dome or receiver options, can make a meaningful difference in both comfort and sound quality.
We’d love the opportunity to work with you further to help you find the best possible configuration. Please don’t hesitate to reach out to our customer support team at 888-780-3450 or email us at info@hear.com. Our specialists are here to support you and ensure you get the most out of your hearing aids.
Thank you again for your feedback and for choosing hear.com.
Curtis, Customer Success Team
Very satisfied return customer
I found that hear.com lived up to the promises they made in promotional materials. New technology has improved my hearing, especially in noisy situations. Their level of communication was excellent, with all questions answered, and the process for purchasing the hearing aids clearly mapped out. The audiologist was also very professional, thorough, and friendly. I recommend hear.com without hesitation.
1 February 2026
Unprompted review
Reply from hear.com
Hi Richard,
Thank you for your review! We're delighted to hear that your experience with hear.com lived up to the promises you saw and that the new technology has improved your hearing, especially in noisy situations. It's also wonderful to know our team provided clear communication and that your audiologist made the process professional, thorough, and friendly. We truly appreciate your recommendation and thank you for choosing hear.com!
Curtis, Customer Success Team
Audiologist made me feel at ease with Virtual Hearing Test & Trial Hearing Aids
Audiologist made me feel at ease, and comfortable with the process of a virtual hearing test. Explained results and with the tablet was able to show the results of my hearing test. Scheduled a follow up visit for a week.
When l had questions, l called customer service whom was also extremely helpful, resourceful, had great communication skills and diction. They were able to arrange an appointment with Sarah during our phone conversation. So more complicated issues could be resolved.
Hear.com wants its customers to be completely satisfied with their product.
15 November 2025
Unprompted review
Reply from hear.com
Hi Julie,
Thank you for your thoughtful review! We're so glad to hear that your audiologist made you feel comfortable during your virtual hearing test and took the time to clearly explain your results. It's also wonderful to know our customer service team was able to assist you quickly and help arrange your follow-up appointment. Providing supportive care and ensuring our customers feel confident and satisfied with their hearing journey is always our goal. We truly appreciate you choosing hear.com!
Curtis, Customer Success Team
Not happy at all with the hearing aids
Not happy at all with the hearing aids. Thought I would return them, but they picked up the box with out notifying me and my family member didn't know and gave them the box. Then when I called to return them, they claimed I was past my 30 days which I thought it said on the Internet 45 days and they would not return them very unhappy with this company in the product.
15 March 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your feedback. We’re sorry to hear about your frustration.
After carefully reviewing your case, we can confirm that your hearing aids included a 45-day trial period, as advertised, which ended on January 28. Our records show that we received your return request on March 4, which falls outside of that trial window. While we understand this is disappointing, return requests submitted after the trial period are not eligible under the agreed terms. We also sent an SMS notification regarding the UPS pickup to help keep you informed during the process.
That said, our primary goal is to ensure your hearing aids work comfortably and effectively for you. The concerns you mentioned—such as sound quality and clarity—can often be improved with additional fine-tuning. It’s also important to note that for many people, adjusting to new hearing aids takes time. Your brain needs to adapt to hearing certain sounds again, and this process can require a period of adjustment along with personalized fine-tuning.
You have access to complimentary remote fitting appointments, and we strongly encourage you to take advantage of these services. Many customers experience meaningful improvements after additional adjustments, including trying different domes or programming settings tailored to their needs.
As always, we remain committed to supporting you. Please reach out to our customer service team at 888-780-3450 or email us at info@hear.com to schedule a follow-up at your convenience.
Please don’t hesitate to reach out—we’d be happy to assist you further.
Curtis
Customer Success Team
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