Never again
Faulty goods received, replacement came and was also faulty, 2nd replacement ok. Communication around returns non existant.
2 February 2024
Unprompted review
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Company details
Information provided by various external sources
HW Audio specialise in the making of hand crafted custom in ear monitors for musicians & audiophiles
Contact info
2 veridion way, DA18 4AL, Erith, United Kingdom
- 02083201145
- info@hear-wave.com
- hear-wave.com
2.7
Poor
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
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Really disappointed by the guitar I got…
Really disappointed by the guitar I got from the shop. It was listed as mint, and it was far from mint. Scratches and worn finish all over the body. Very upset.
10 July 2023
Unprompted review
Fast and professional service
Fast and professional service. I ordered some Ernie Ball acoustic string sets which were needed fairly urgently and HW stepped up to the mark to ensure quick delivery.
27 January 2023
Unprompted review
Fantastic service
Fantastic service, recommend supplier, easy transaction and very accommodating
22 January 2023
Unprompted review
Absolutely first class
I do not often leave reviews but I have to say that this business is outstanding, I purchased the Line 6 helix which had a problem and they immediately sent me a replacement and also collected the one that I had. I live in the Northeast and always worry about buying products online especially from out of my area but this business inparticular make sure that you get all the care and attention that you require if I could leave six stars I would. Thank you HW audio.
12 June 2020
Unprompted review
Great service
I went for the triple driver iE3.A units and have not been disappointed! Excellent clarity & presence without sounding harsh, and enough low-end extension to get a good clear mix of the whole band.. Professional and friendly service from Lewie and the team, highly recommended!
23 February 2017
Unprompted review
Great company, top service, best attitude. Not to mention fantastic products. Thanks for all your support.
Nice one. Cheers Lewie.
19 February 2017
Unprompted review
1st class customer service and best iems by far!
Literally the best customer service, Hear Wave go out of their way to help and advise. Plus the IEMs are the best I've used!
17 February 2017
Unprompted review
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