Healthysupplies Reviews 

38,182
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide, fantastic selection of healthy items, stating that everything is always of wonderful quality and delivered promptly to their doors. Many people really appreciate the easy-to-use website, eco-friendly packaging, and incredibly helpful customer support team available. Some reviewers were not happy with product quality, mentioning that specific food items such as dried fruit or nuts were occasionally hard, dry, or stale. Some people were very dissatisfied with slow dispatch times, occasional courier delivery issues, or receiving products that were extremely close to their expiration dates.

What people talk about most

Product

Customers had positive experiences with product, noting a wonderful selection of quality goods that are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive fast and in... See more

Quality

People report positive experiences with quality, highlighting that items are consistently good, well-priced,... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order fulfilment, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good place to buy stuff and reasonable but sometimes if I was not satisfied with a product and have mentioned that nothing gets done. It's take it or leave it unlike other companies who refund... See more

Company replied

Rated 5 out of 5 stars

I’ma “frequent flyer” with Healthy Supplies, and I wouldn’t go anywhere else! Despite us living on a far-flung island, our deliveries always arrive speedily and in perfect condition. All the product... See more

Rated 5 out of 5 stars

Just wanted to say how great Healthy Supplies have been. I love their products, which always arrive fresh and in the best condition. Recently my order was lost by Evri and was immediately re-supplied... See more

Rated 5 out of 5 stars

Healthy Supplies is my go to store for nuts, seeds, pasta, vanilla, pasta sauce, Clear Spring products, recyclable bin bags and much more. Huge range of products, eco friendly recyclable packaging (we... See more


Company details

  1. Health Food Store
  2. Online Food Ordering Service
  3. Supermarket

Written by the company

Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products. All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door! Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.

Written by the company

Our Eco-Friendly Mission!
It is our mission to operate in the most eco-friendly way possible. As an online retailer, we have a responsibility to reduce our carbon footprint and practise environmentally friendly processes. We only have one planet, there is no planet B. So we want to ensure that we leave as little behind as possible. We also want to help our customers do the same! We are keen to enrich the market with a plethora of eco-friendly products and alternatives to make your eco-friendly journey as easy as possible! For more information on how we operate please visit Healthy Supplies: https://www.healthysupplies.co.uk/eco-friendly-healthy-supplies.html

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(38,182)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use Oatley whippable cream and find…

I use Oatley whippable cream and find it difficult to buy locally so I have recently started to order 6 at a time from Healthy Supplies. I am very pleased with the prompt service, the chilled,well packed eco friendly packaging and the good use by dates. It is well worth the p and p cost.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

My favourite stockist of healthy food…

My favourite stockist of healthy food items that are not in mainstream supermarkets! The communication with the courier has been a bit unreliable in the past, however customer service and follow up from delivery issues has been top-tier. Thanks a lot, I will continue shopping with Healthy Supplies.

2 June 2026
Rated 5 out of 5 stars

I have shopped at Healthy Supplies for…

I have shopped at Healthy Supplies for a number of years now and in that time have left a fair few reviews…..all five star without exception and well deserved
In every respect, from the range of products offering so much choice, the competitive pricing, speedy delivery, excellent packaging and responsive customer service - it can’t be beaten!

1 June 2026
Rated 1 out of 5 stars

Beware of this company and doing…

Beware of this company and doing business with them. They will take your money and not deliver what you ordered. Their customer service is terrible, and there is no tracking. I will never do business with them again. Im very unsatisfied.

9 June 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Jonathan,

Thank you for your review.

You swore at our staff in your opening email, and then sent a second message swearing again. We ask customers to be civil when contacting us.

We are sorry your order did not arrive and you have been refunded for it in full.

Kind regards,
Dom
Healthy Supplies

Rated 4 out of 5 stars

All good

It's a good place to buy stuff and reasonable but sometimes if I was not satisfied with a product and have mentioned that nothing gets done. It's take it or leave it unlike other companies who refund or provide a better product. It feels like you don't trust your customers.

14 May 2026
Healthysupplies logo

Reply from Healthysupplies

Thank you for your review, and for being a loyal customer over many years — we really do appreciate it.
I'm sorry you've been left feeling that we don't act when something isn't right. That's never our intention. When you raised a concern about a product, we did investigate — including examining the item and offering to run tests — but I appreciate the outcome wasn't what you'd hoped for, and I'm sorry the experience left you feeling unheard rather than looked after.
It certainly isn't about not trusting our customers. Where a product is faulty or not as described, we will always put it right with a replacement or refund. We do ask for photos when an issue is reported — not because we doubt you, but because they let us check the batch, raise the problem with our suppliers, and stop the same issue reaching other customers.
Looking at your account, we can't see any issues raised on your orders since 2024 — but if there's anything at all that hasn't been right, please do let us know at service@healthysupplies.co.uk and we'll be more than happy to help.
Thank you again for your honest feedback; it genuinely helps us improve.
Kind regards,
Tina

Rated 1 out of 5 stars

Stale, musty dried cherries

I purchased dried fruit - sour cherries- from this supplier on three separate occasions buying half a kilo the first time then two kilos on each subsequent occasion. The first two lots were good quality hence my return to the supplier for a third time when they sent me 2 X 1 kilo packs. I opened one and tasted a small handful and found they had a musty smell and looked and felt stale. I I reported it to the seller asking for a refund for the second pack and offering to throw away the pack I had opened. Healthy Supplies said they’d investigate. They took some ten days then came back and disputed my claim saying they had tested their stock and basically refused to examine the packs they had sent me. For me it was an expensive mistake as I had paid just under £54 which I threw away. In my view Healthy Supplies lacks a customer service ethos.

6 May 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hello,

Thank you for your review.

We're sorry you didn't like the Organic Sour Cherries. Once you had told us this, our Quality Team conducted a series of tests on the batch you told us you didn't like, and didn't find any quality issues.

We do offer a 30-day returns window when customers wish to return products for a full refund. We didn't receive these back, however. We're happy to extend this time window by another week if you wish to return them.

Kind regards,
Dom
Healthy Supplies

Rated 1 out of 5 stars

BECAREFUL I have found a lot of reviews…

BECAREFUL I have found a lot of reviews about bad packing and delayed replies. I ordered soya protein lge bag, the bag was delivered in a small box with no protection around the bag of soya protein. The bag was split inside the box, I took a photo and emailed as suggested via their site. I have not heard back from them. They claim to answer their emails quickly but it been 3 working days now, no email to say they received the email, no answer, no soya protein i can use. Now having to chase this, wasting my time.

27 May 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Alan,

Thank you for your review.

You did email us, and we replied seven minutes later, saying we were very sorry this had happened, and that we were sending an immediate replacement with a premium courier.

From the tracking page I can see this is due to be delivered to you today.

Would you be so kind as to check your junk email folder as it sounds like our email has gone there.

Best regards,
Dom
Healthy Supplies

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