Healthypetz Reviews 

149
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, most reviewers were let down by their experience overall. Many customers report receiving products with a strong chemical smell, lacking proper batch numbers, or appearing to be different from what was advertised. People also frequently experienced issues with their orders, including non-delivery, damaged goods, or receiving incorrect items. A significant number of consumers were automatically enrolled in subscriptions they did not intend to sign up for, making cancellation difficult. Reviewers consistently highlight a lack of response from customer support, with emails going unanswered and no phone number available for contact. Some people also had concerns about the product's safety and origin, and its effects on their pets. Conversely, a small portion of people felt satisfied with the product, noting improvements in their pets' skin and overall health.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many expressing concern about strong, foul, or... See more

Order

Customers consistently note negative experiences with orders, frequently reporting issues such as unexpected... See more

Response time

Clients share widespread dissatisfaction regarding response times, with many reporting that their emails and... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process, frequently reporting that they... See more

Customer communications

Users describe negative interactions with contact, primarily due to a lack of response from the company. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Beware of this being another company who claims to be headquartered in the US or somewhere else depending on where you're logging in from. Sent me one bottle with no batch or lot number from somewhere... See more

Rated 1 out of 5 stars

If as people have said previously I could give a minus number of stars that’s more than they deserve Complete lack of customer care no response to emails nothing. The first delivery I had worked b... See more

Rated 1 out of 5 stars

Decided to buy a single bottle of collagen to try for my dog. What I didn't realise is that a tiny box was automatically ticked to sign up for a subscription. The next month they automatically took an... See more

Rated 1 out of 5 stars

I ordered this stuff it came gave it to my dog for a couple of days but it made her sick with diarrhoea, stopped immediately and forgot about it. 3 weeks later they tried to take money for another bo... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

149 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(149)

149 reviews in the last 12 months

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Rated 1 out of 5 stars

This site is a scam

This site is a scam. I placed an order and never got a confirmation. I reached out to the supposed company and never got a response so I looked up the transaction on my bank statement and found a phone number and when I googled the phone number it shows that this is a scam there as well. So beware and don’t waste your time or your money here. The phone number listed on my bank account for this company is 307-454-1902 for healthy petz. I placed a stop on my payment since it was still pending.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. Ordered and never received. Never got any response from anyone after leaving several emails. This is a scam rip-off.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

You are a horrible company

You are a horrible company! I received my product which had a horrific smell that was beyond worthy of giving even dead animal! After emailing the company 4 times with no response and absolute no way to contact them I am left to write this review.
DO NOT GIVE THEM A SECOND CHANCE!!!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Smells disgusting

Be aware this company will set you up to auto subscribe without any prior knowledge. Requested a refund and getting no response. The product smells disgusting I threw my 1st order straight in the bin noway would I give the foul smelling stuff to my dog and I now have another shipment coming. Been trying to cancel all weekend with no response. SCAM do not buy !!!!!!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Communication 0

Communication 0! Sent 3 bottles of foul smelling liquid. So foul that it could be smelled through the sealed packaging. On trying to contact the company to ask if this was normal, which I knew wasn’t, I didn’t receive any correspondence. I have emailed 4 times with no response. The bottles that had no odour, I gave to my doggo with no improvement what so ever.
Had this company communicated with me, I wouldn’t have left a 1 ⭐️ review however it deserves to be a 0 ⭐️ review. Clear to me that their reviews on their page are untrue and misleading!
Shame on you!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Product smells disgusting

Product does nothing and smells absolutely disgusting!
Ive contacted the company numerous times but they do not reply.
Cancelled the automatic subscription just hoping I dont still get charged again

12 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

I would have given 0 stars but that's not an option. I purchased this product on 03/25/26 and have yet to receive it. I have emailed customer service twice now with no communication as to why I have not even been given a shipping date. They were quick to take the money from my bank account and also automatically signed me up for the monthly subscription. I cancelled that because I don't want to get charged again with zero products in my hand. Extremely disappointing.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I think this is a sham company

I think this is a sham company. Ordered in March. Said would be delivered by Yodel. Next message was it was at an airport, followed by order has been cancelled. Now trying to get refund and I’m going around in circles!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

If i could leave a minus 5 I would

If i could leave a minus 5 I would. I ordered this product and never received it. Then they had the audacity to say I was on a subscription which I never agreed to. I call my charge card company and had to have them blocked for reoccurring charges.
THIS IS A SCAM. THEY ALL SHOULD BE ARRESTED AND THROWN IN JAIL.
They are taking advantage of people who are trying to help their pets.
This company is despicable !!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! Product did nothing for my French bulldog skin. I tried it for one month consistently. I reached out to customer service via email with no response x2. Their website (for customer service) very clearly states they respond to all requests within 12 hours & that is a big fat lie. I’m disputing the charge now with my credit card company. Do not be fooled by the Facebook ads- This is a non-legit loser company.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

This company and product need to be reported

I started a subscription for 3 months my product came and it worked,I was so happy for my itchy dog.
Then,my next 2 subscriptions were a totally different colour and the smell was unbelievable….i have sent so many emails had no reply at all….i was going to send them back but can’t find an address.
My advice is…DONT buy it

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Product might be good and worthwhile…

Product might be good and worthwhile but customer service, order, information, order tracking is non-existence. They immediately sign you up for auto ships even before you get the first delivery. Try to contact them…it is IMPOSSIBLE to get an answer. Will be cancelling as soon as first delivery is made. I am sure there are more reputable and responsive companies that can help a pet owner with the same product.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

NO SERVICE OR CONTACT

I placed an order, tried to follow up, no answer or reply. Just wondering if product will actually arrive.... No tracking number. They advertise on Facebook, I would not be drawn into their marketing, I feel like I have been scammed. No contact number for this company at all!
Makes me wonder what is actually in the bottles and if its safe to administer to your pets.... Never again!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Disgraceful

Absolutely Disgraceful – Avoid This Company

There is no option for NO stars !!
My experience with Healthy Petz has been nothing short of a complete disaster. My order arrived with the bottle completely smashed, with the contents leaked all over the packaging — totally unusable.

What’s even worse is the so-called “customer service.” I have sent multiple emails requesting a refund and have been completely ignored. Not a single reply, no acknowledgement, nothing. It’s as if once they’ve taken your money, they simply don’t care.

This is beyond poor service — it’s a total lack of accountability and professionalism. Any legitimate business would at least respond and attempt to resolve the issue. Healthy Petz have done neither.

I strongly urge anyone considering ordering from them to think again. Based on my experience, you risk receiving damaged goods and being left out of pocket with no support whatsoever.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service/delivery

Took a month to get, i tried emailing and got nothing. Finally received it and dont even want to use it. I heard it was causing dogs to have seizures. Be careful and always ask your vet

21 March 2026
Unprompted review
Rated 1 out of 5 stars

EXTREMELY sketch

EXTREMELY sketch! Do not purchase from this site... sometimes the site is live sometimes its just down for the count. Some 3rd world country server run by same 3rd world country people that have some of the oddest and sketchiest business processes of ANY online store. For starters you have to request a link from them to log into your account to check previous orders or make any changes... REQUEST A LINK! What in the absolute F. Then there is absolutely NO way of contacting them about ANYTHING. Forget it. huh. Wonder why. And you can forget about making ANY sorta changes to your credit card or person info in your account. Just forget it. They own it all once submitted into their vault of an online shop that only THEY can control fully. And dont be fooled by the money back guarantee... they will only argue with you email after email after email telling you to give it time or wait for a period of time or not yet or just completely glaze over your request to cancel. Geeez this place is so sketch. Just dont. Just simply dont.

2 January 2026
Unprompted review

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